# Homey Pro 2023 - On and Off issue

**URL:** <https://community.homey.app/t/homey-pro-2023-on-and-off-issue/107412>\
**Category:** Devices\
**Tags:** homey-pro\
**Created:** [March 31, 2024, 11:48am UTC](https://community.homey.app/t/homey-pro-2023-on-and-off-issue/107412 "2024-03-31T11:48:23Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Exotic1989](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/exotic1989/32/79472_2.png) [@Exotic1989](https://community.homey.app/u/Exotic1989)\
**Post date:** [March 31, 2024, 11:48am UTC](https://community.homey.app/t/homey-pro-2023-on-and-off-issue/107412/1 "2024-03-31T11:48:23Z")

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Hey,

My homey 2023 keeps going off and on for days now. Does anyone have a sulution ?  
They homey is connected to power but seems to go offline. Its connected by WiFi.

I know there is a ton of topics but i cant find a permanent fix for this!

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [March 31, 2024, 2:40pm UTC](https://community.homey.app/t/homey-pro-2023-on-and-off-issue/107412/2 "2024-03-31T14:40:23Z")

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> [@Exotic1989](#):
>
> My homey 2023 keeps going off and on for days now

Off\_line\_ and On\_line\_, or really off and on? Those are two very different things.

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**Author:** ![Exotic1989](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/exotic1989/32/79472_2.png) [@Exotic1989](https://community.homey.app/u/Exotic1989)\
**Post date:** [March 31, 2024, 4:48pm UTC](https://community.homey.app/t/homey-pro-2023-on-and-off-issue/107412/3 "2024-03-31T16:48:28Z")

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It says not connected. Dont know what you mean by " off\_line\_ and off line "

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**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\
**Post date:** [March 31, 2024, 7:50pm UTC](https://community.homey.app/t/homey-pro-2023-on-and-off-issue/107412/4 "2024-03-31T19:50:48Z")

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@Exotic1989 By off\_line and on\_line is meant whether or not you are connected to Homey via wifi.

> [@Exotic1989](#):
>
> My homey 2023 keeps going off and on for days now.

By on and off means that Homey is on or off.

You use both interchangeably.

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [April 1, 2024, 12:03am UTC](https://community.homey.app/t/homey-pro-2023-on-and-off-issue/107412/5 "2024-04-01T00:03:51Z")

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When the app says “Homey is offline”, most of the time it only means _the app can’t reach Homey_.  
When you install an app like Net Scan, it can check f.e. the connection to your router.  
You’ll see Homey is still online in most cases when the app says it’s not.

To see if it’s only the app \<\> Homey problem, you could try this:  
Turn off the phone’s wifi, let it connect to mobile 4G and try to open the Homey app again, probably it connects right away.

By the way, this long lasting bug should be fixed with the [firmware v10.3.3 update](https://homey.app/en-us/wiki/homey-pro-early-2023-firmware-changelog/)

> ![Screenshot_20240401-015841_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/6/365a3996782c9fa0377ee1c4d4de22839c92fd34.jpeg)