# Homey Pro 2023 Offline Issue **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [February 26, 2024, 12:18pm UTC](https://community.homey.app/t/homey-pro-2023-offline-issue/104948 "2024-02-26T12:18:58Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![RJUK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rjuk/32/79584_2.png) [@RJUK](https://community.homey.app/u/RJUK)\ **Post date:** [February 26, 2024, 12:18pm UTC](https://community.homey.app/t/homey-pro-2023-offline-issue/104948/1 "2024-02-26T12:18:58Z")
Hi folks, I have an issue with my Homey Pro 2023 saying it’s offline. Flows seem to be working OK, but the app says it’s offline. I have the hardwired network adaptor, so it’s not a WiFi issue, either. I unplugged it yesterday and just now, but it’s still claiming to be offline. Any ideas what’s up? Been having a bunch of issues with some of my zigbee devices since the latest update as well. Argh! ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [February 26, 2024, 12:19pm UTC](https://community.homey.app/t/homey-pro-2023-offline-issue/104948/2 "2024-02-26T12:19:50Z")
Does the web app still work? [https://my.homey.app](https://my.homey.app) ---
**Author:** ![Walter\_vande\_kerkhof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/walter_vande_kerkhof/32/28963_2.png) [@Walter\_vande\_kerkhof](https://community.homey.app/u/Walter_vande_kerkhof)\ **Post date:** [February 26, 2024, 2:45pm UTC](https://community.homey.app/t/homey-pro-2023-offline-issue/104948/3 "2024-02-26T14:45:41Z")
There were some issues at Athom yesterday evening and as a result I had the same problem (although Homey 2019). After liogging out and logging in again the problem was solved for me. ---
**Author:** ![RJUK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rjuk/32/79584_2.png) [@RJUK](https://community.homey.app/u/RJUK)\ **Post date:** [February 26, 2024, 3:36pm UTC](https://community.homey.app/t/homey-pro-2023-offline-issue/104948/4 "2024-02-26T15:36:21Z")
Do we know what the issues were? ---
**Author:** ![RJUK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rjuk/32/79584_2.png) [@RJUK](https://community.homey.app/u/RJUK)\ **Post date:** [February 26, 2024, 3:38pm UTC](https://community.homey.app/t/homey-pro-2023-offline-issue/104948/5 "2024-02-26T15:38:23Z")
Yes it does. ---
**Author:** ![RJUK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rjuk/32/79584_2.png) [@RJUK](https://community.homey.app/u/RJUK)\ **Post date:** [February 26, 2024, 3:38pm UTC](https://community.homey.app/t/homey-pro-2023-offline-issue/104948/6 "2024-02-26T15:38:49Z")
Thanks - logging out and back in seems to have fixed it for me also. 😁 ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [February 26, 2024, 3:39pm UTC](https://community.homey.app/t/homey-pro-2023-offline-issue/104948/7 "2024-02-26T15:39:30Z")
For some people, reinstalling the mobile app fixed it. ---
**Author:** ![XmartyL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/xmartyl/32/56334_2.png) [@XmartyL](https://community.homey.app/u/XmartyL)\ **Post date:** [March 11, 2024, 7:08am UTC](https://community.homey.app/t/homey-pro-2023-offline-issue/104948/8 "2024-03-11T07:08:32Z")
I have the same problem with my Homey Pro 2023. My Homey is connected via Ethernet. I unplugged my Homey for 1 minute, started up fine flows, and switches work. But cannot connect to my Homey using my iPhone app or web app. I also rebooted my homey without ethernet, but did not make any difference. I checked the App Store for updates for the Homey App, and there were. so I updated the app. When I want to log in the app crashes. So I logged out from Homey on my mobile app. With the hope of logging back in. Does not work, when I signing with my credentials I get an error message "Invalid response from the server: [Object object]. See the attached picture. ![IMG_0573](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/9/09190a3695f8f85aa00301eeb43c101fdd7adde4.jpeg) I am also not able to log in via the web app, after filling in my credentials click on login in it loads, but after 30 seconds or so I need to filling my credentials again. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 11, 2024, 7:48am UTC](https://community.homey.app/t/homey-pro-2023-offline-issue/104948/9 "2024-03-11T07:48:55Z")
> [@XmartyL](#): > > I am also not able to log in via the web app There are major issues with Athom cloud servers at the moment. ---
**Author:** ![westerwaldi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/westerwaldi/32/36503_2.png) [@westerwaldi](https://community.homey.app/u/westerwaldi)\ **Post date:** [March 11, 2024, 7:56am UTC](https://community.homey.app/t/homey-pro-2023-offline-issue/104948/10 "2024-03-11T07:56:25Z")
Same with my system. Homey 2019. Flows work fine, but no possibilty to recht with the app or the web app, two devices iPhone ans iPad tested… ---
**Author:** ![XmartyL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/xmartyl/32/56334_2.png) [@XmartyL](https://community.homey.app/u/XmartyL)\ **Post date:** [March 11, 2024, 8:11am UTC](https://community.homey.app/t/homey-pro-2023-offline-issue/104948/11 "2024-03-11T08:11:50Z")
Hi Robert, Thanks for the info. ---
**Author:** ![XmartyL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/xmartyl/32/56334_2.png) [@XmartyL](https://community.homey.app/u/XmartyL)\ **Post date:** [March 11, 2024, 12:01pm UTC](https://community.homey.app/t/homey-pro-2023-offline-issue/104948/12 "2024-03-11T12:01:43Z")
Later this morning it started working again.