# Homey Pro 2023 loses connection to cloud (server) and is offline

**URL:** <https://community.homey.app/t/homey-pro-2023-loses-connection-to-cloud-server-and-is-offline/98332>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [December 19, 2023, 9:32am UTC](https://community.homey.app/t/homey-pro-2023-loses-connection-to-cloud-server-and-is-offline/98332 "2023-12-19T09:32:16Z")\
**Posts on this page:** 1\
**Showing post:** 21

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**Author:** ![Michael\_E](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_e/32/49062_2.png) [@Michael\_E](https://community.homey.app/u/Michael_E)\
**Post date:** [January 7, 2024, 11:53am UTC](https://community.homey.app/t/homey-pro-2023-loses-connection-to-cloud-server-and-is-offline/98332/21 "2024-01-07T11:53:02Z")

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Oh, I’m not alone:

> [@Homey Pro 2023 reports "offline" in webapp & dev tools every few hours while being connected and still being responsive in mobile app (LAN and WIFI)](https://community.homey.app/t/homey-pro-2023-reports-offline-in-webapp-dev-tools-every-few-hours-while-being-connected-and-still-being-responsive-in-mobile-app-lan-and-wifi/100303):
>
> Hi, after having installed a brand new Homey Pro 2023 the Homey webapp (Firefox) as well as the dev tools page report Homey Pro 2023 as “offline” after ~ 4-24h before requiring a restart and it’ll start all over. However the network connectivity is still fine as I can use the mobile app, flows are working fine. Besides also directly accessing the IP address will return the expected JSON response by Homey Pro 2023, i.e. with Homey-ID and version. So basically all is fine, except for the web-bas…

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