# Homey Pro 2023 loses connection to cloud (server) and is offline

**URL:** <https://community.homey.app/t/homey-pro-2023-loses-connection-to-cloud-server-and-is-offline/98332>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [December 19, 2023, 9:32am UTC](https://community.homey.app/t/homey-pro-2023-loses-connection-to-cloud-server-and-is-offline/98332 "2023-12-19T09:32:16Z")\
**Posts on this page:** 1\
**Showing post:** 12

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [December 26, 2023, 10:12pm UTC](https://community.homey.app/t/homey-pro-2023-loses-connection-to-cloud-server-and-is-offline/98332/12 "2023-12-26T22:12:59Z")

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I can’t remember the bridge _is able_ to connect to 5GHz, but my memory isn’t 100% reliable 😅

This useful info also goes for the bridge (it shares the wifi implementation with the Pro 201x):

> [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161):
>
> Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us…

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