# Homey pro 2023 is apparently offline, but everything works in the background **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [August 24, 2023, 7:49pm UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920 "2023-08-24T19:49:28Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Magnus\_Stave](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magnus_stave/32/16579_2.png) [@Magnus\_Stave](https://community.homey.app/u/Magnus_Stave)\ **Post date:** [August 24, 2023, 7:49pm UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/1 "2023-08-24T19:49:28Z")
After updating to v10.0.3, my new Homey Pro 23 has apparently gone offline, and you cannot access it, either on the mobile app, web app or on developer tools. However, everything, including all automations, works perfectly, and I can also control the devices that have been added to google home, via the google home app. I even receive notification, both with and without pictures, but when I press the notifications the app opens and it tells me that homey is offline. I can also see Homey on my home network where it both downloads and uploads continuously. It is connected by cable, with homeys own network adapter. The problems started the morniung on 23rd august and when i check my backups, homey has been updated from v10.0.2 to v10.0.3 between backup dated 22nd august and 23rd august. ---
**Author:** ![Cees\_Mooijman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cees_mooijman/32/71897_2.png) [@Cees\_Mooijman](https://community.homey.app/u/Cees_Mooijman)\ **Post date:** [August 24, 2023, 7:58pm UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/2 "2023-08-24T19:58:31Z")
I’m a Homey bridge user and I have the same problem with the bridge. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 24, 2023, 9:40pm UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/3 "2023-08-24T21:40:45Z")
Turn off the \*\*\*\*\*\* auto updates I would say @Magnus_Stave Homey then will inform you with Timeline msgs about new available updates, and you can decide for yourself if and when you install them. And I think you should contact support: [Support | Homey](https://homey.app/support) Not much we can do, your network seems fine from what you describe. ---
**Author:** ![KeHo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/keho/32/84650_2.png) [@KeHo](https://community.homey.app/u/KeHo)\ **Post date:** [August 25, 2023, 7:12am UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/4 "2023-08-25T07:12:14Z")
In my case it was the same problem. Just restart your HP2023 and after a few minutes it will be able again. ---
**Author:** ![Magnus\_Stave](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magnus_stave/32/16579_2.png) [@Magnus\_Stave](https://community.homey.app/u/Magnus_Stave)\ **Post date:** [August 25, 2023, 10:22am UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/5 "2023-08-25T10:22:12Z")
To be honest, I thought automatic updates were turned off, but they have probably been turned back on after the migration to the HP23. I have contacted Homey support, but they currently have a 1-2 week response time. I’m away for work, so unfortunately what I can do is limited. My gf is at home, but I don’t want to make her reset if this could make it worse. (since it currently works just fine in the background) The main reason for this post is to see if there are more people experiencing the same problem and if they have possibly had contact with homey, and have a time perspective on a possible permanent solution. ---
**Author:** ![Ad\_Veldhuisen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ad_veldhuisen/32/17548_2.png) [@Ad\_Veldhuisen](https://community.homey.app/u/Ad_Veldhuisen)\ **Post date:** [August 28, 2023, 3:07pm UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/6 "2023-08-28T15:07:18Z")
> [@Magnus\_Stave](#): > > v10.0.3 Same here, I installed the HP23 and first thing it did was update it to v10.0.3 All worked for 2 days, reinstalled everything and since yesterday it’s constantly on and off. All of my flows and devices are working but the app is on and off line constantly. ---
**Author:** ![iBosvelt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ibosvelt/32/47824_2.png) [@iBosvelt](https://community.homey.app/u/iBosvelt)\ **Post date:** [August 29, 2023, 3:55am UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/7 "2023-08-29T03:55:17Z")
+1 ---
**Author:** ![Arno\_Lutgens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arno_lutgens/32/25145_2.png) [@Arno\_Lutgens](https://community.homey.app/u/Arno_Lutgens)\ **Post date:** [September 26, 2023, 3:09pm UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/8 "2023-09-26T15:09:34Z")
I’m having the same problems with my new homey. I just did not test if apliences work at home. Going to test it tomorrow. ---
**Author:** ![iBosvelt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ibosvelt/32/47824_2.png) [@iBosvelt](https://community.homey.app/u/iBosvelt)\ **Post date:** [October 12, 2023, 1:32pm UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/9 "2023-10-12T13:32:11Z")
I have the feeling that my HP23 is having problems connecting to the app outside of WiFi. I had another freeze last night, after logging in to my WiFi outside (4G) a few times. more people experiencing the same? ---
**Author:** ![Arno\_Lutgens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arno_lutgens/32/25145_2.png) [@Arno\_Lutgens](https://community.homey.app/u/Arno_Lutgens)\ **Post date:** [October 12, 2023, 4:02pm UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/10 "2023-10-12T16:02:32Z")
Same problem here. I already have my second homery pro 2023. Both have same problem. They are randomly going offline. Homay functions internally, becuase a klik-aan-klik-uit remote turns my ikea bulbs on and off. But i can not acces my homey from app nor from web. Created 2 flows. 1 that creates a timeline message. Every hour. And 1 that sends me an whats app message. Every hour. The timline messages are all there. Every hour. But the whats app messages stop after a couple of hours. I have no clue in where to look for problems. I already have an LAN adapter with my second homey. And i never had any problems with the ealry 2019 version. Contacte athom already. They merged 2 messages together. And thats it. no respose after that. Messages are form 16 and 10 days ago. Does someone @ the forum have a sollution/idea ? ---
**Author:** ![josserke84](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/josserke84/32/36377_2.png) [@josserke84](https://community.homey.app/u/josserke84)\ **Post date:** [October 12, 2023, 4:07pm UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/11 "2023-10-12T16:07:15Z")
I had the same issue. I have a wifi mesh system and it got solved by setting homey to a fixed access point. That seemed to have solved it for the last 3 days now. I also had the issue that the Google home app lost connection very frequently and the connection with Tahoma needed to be established again, which also seem to be solved. I expect these issues might be solved by setting all devices connected to homey and homey itself to stay connected to a fixed access point an maybe even fixed ip (which I already had) ---
**Author:** ![Arno\_Lutgens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arno_lutgens/32/25145_2.png) [@Arno\_Lutgens](https://community.homey.app/u/Arno_Lutgens)\ **Post date:** [October 12, 2023, 4:19pm UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/12 "2023-10-12T16:19:22Z")
Hi Jos, I will disconnect my second wifi acces point. Maybe that will help. After that i will give my homey a fixed IP adres. But i see/know that my homey has the same IP adres for quit some time now. Wifi and LAN IP adres are stable for some days. Unfortopnally i know the numbers, because of checking so often… ---
**Author:** ![Ole82](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ole82/32/17168_2.png) [@Ole82](https://community.homey.app/u/Ole82)\ **Post date:** [December 5, 2023, 9:20am UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/13 "2023-12-05T09:20:41Z")
Reading all the forum posts about people having offline issues with the new Athom Homey Pro 2023 makes it obvious there is an hardware issue with the unit which cannot easily be fixed with software. This means we are all paying to be beta-pilots for Athom. Unaccaeptable! Based on this I am returning my unit and reverting back to my Homey Pro 2019 which still works, although a little slow. ---
**Author:** ![Jo\_San](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jo_san/32/3732_2.png) [@Jo\_San](https://community.homey.app/u/Jo_San)\ **Post date:** [December 12, 2023, 8:23am UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/14 "2023-12-12T08:23:09Z")
Having similar issues. Most of the time the offline period is limited to a couple of minutes and then it appears again. Sometimes I have to reconnect the device in my Unifi router. ---
**Author:** ![drao](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/drao/32/59679_2.png) [@drao](https://community.homey.app/u/drao)\ **Post date:** [December 15, 2023, 10:51pm UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/15 "2023-12-15T22:51:36Z")
Same issue. App says Homey is offline. But I seeHomey from my router. Also flows still running. Homey even sending push messages via Homey app. Sounds more like a network issue on Homey server? App showed Homey back online after couple of hours. Real problem is meanwhile you can‘t control/trigger anything. There should be some local access as alternative ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 16, 2023, 6:36am UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/16 "2023-12-16T06:36:03Z")
> [@drao](#): > > Sounds more like a network issue on Homey server? It’s a discovery issue, the app cannot discover your Homey for some reason. Please submit a support request, hopefully Athom will _finally_ look at fixing this long-standing issue: [Support | Homey](https://homey.app/en-us/support/) ---
**Author:** ![josserke84](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/josserke84/32/36377_2.png) [@josserke84](https://community.homey.app/u/josserke84)\ **Post date:** [December 20, 2023, 3:48pm UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/17 "2023-12-20T15:48:36Z")
The issue is known by athom and being investigated. Their response on my support ticket. > [@](#): > > Thank you for reaching out to our support and I’m sorry to hear you’re experiencing connectivity issues with Homey Pro at the moment. > > Our Development team is investigating WiFi-issues on Homey Pro and found bugs in the (more commonly used) Wi-Fi driver of RaspberryPi that causes this. We’re working hard on workarounds for this issue and fixes will be released in the coming weeks. So in short: this will be fixed. You can check the current issues development is working on in our blogpost here: [An update on Homey Pro's roadmap — Behind the Magic | Homey](https://homey.app/en-us/blog/about-homey-pros-timeline/) > > Please keep a keen eye on the Homey Pro Changelog ([Homey Pro (Early 2023) Changelog | Homey](https://homey.app/en-us/wiki/homey-pro-early-2023-firmware-changelog/)) to see when WiFi fixes are deployed in the firmware, and check if your WiFi issue is solved by this specific fix. > > At the moment there’s an experimental firmware version available which includes updated WiFi drivers, for a large group of users this resolves the connectivity issues. If you want , you could update your Homey Pro and install this version as well. > You need to have “Experimental Updates” enabled on your Homey Pro to install this firmware release. To do this, please go to [Homey Developer Tools](https://tools.developer.homey.app/tools/settings) and enable the feature. > > In some cases we’ve noticed that a faulty power adapter can cause some instability in the WiFi connection. Please test your Homey Pro with a different adapter, for example the adapter of your smartphone charger. Make sure it has 5V (5.2V when using an Ethernet Adapter as well) and at least 2A (2000mA) output. Please do not use a power adapter with less than 2A, as this might lead to loss of your data/devices. > > To create a more stable WiFi connection, please check the following tips: > If you are experiencing WiFi instability while you currently have a mesh WiFi network please try the following options: > > 1. Make sure that Homey Pro connects to one dedicated acces point at all times without the ability to switch between acces points. > > 2. Give Homey Pro a static IP-address. > > 3. Try to split your 2.4 GHz and 5 GHz into separate SSID’s to prevent any switching between the protocols. If you can’t seperate the bands please disable all Band steering options to prevent switching between the bands. > > 4. Connect Homey Pro to a dedicated 5GHz band. Since BLE and the 2.4GHz Wifi are on the same frequency they may interfere with each-other. > > 5. Connect Homey Pro to your network using the ethernet adapter only to prevent any Wifi issues from cropping up. > > If you are experiencing WiFi issue while not having a mesh WiFi network, please try the following options: > > 1. Give the Homey Pro a static IP-address. > > 2. Try to split your 2.4 GHz and 5 GHz into separate SSID’s to prevent any switching between the protocols. If you can’t seperate the bands please disable all Band steering options to prevent switching between the bands. > > 3. Connect Homey Pro to a dedicated 5GHz band. Since BLE and the 2.4GHz Wifi are on the same frequency they may interfere with each-other. > > 4. Connect Homey Pro to your network using the ethernet adapter only to prevent any WiFi issues from cropping up. > > In the meantime, we have learned that when the WiFi connection is lost, a reboot of Homey Pro usually fixes the issues for some time, allowing you to access Homey Pro properly again. This reboot of Homey Pro can also be done with a Flow which automatically reboots your Homey Pro on a daily basis, for this you need to turn on the “[Power User](https://support.homey.app/hc/en-us/articles/360024402693-Enabling-the-Power-User-Experiment)” experiment first. > > Needless to say, this has our highest priority at this moment, and we are concretely working on a fix, so we do expect this to be solved in the near future. > > For now this is all I can do for you unfortunately, which is why I’m closing your ticket. If you need additional support, please feel free to re-open your ticket by answering this email. > > I wish you a great day and a lot of fun with Homey! ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 20, 2023, 3:53pm UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/18 "2023-12-20T15:53:28Z")
> [@josserke84](#): > > WiFi-issues on Homey Pro People that use the LAN adapter also have the same issue. Also, for a lot of people that have this issue, things that require network access (like sending notifications, access from Google Home, etc) still work, which rules out that Homey doesn’t have a connection. The WiFi-issues _are_ real with the new hardware, but it’s very likely not the cause of the “Homey is offline” problem for most people. It’s a bug somewhere in Athom’s systems. ---
**Author:** ![josserke84](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/josserke84/32/36377_2.png) [@josserke84](https://community.homey.app/u/josserke84)\ **Post date:** [December 20, 2023, 3:56pm UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/19 "2023-12-20T15:56:25Z")
I wasn’t aware of that. There might be a general issue with discovery (which I also encounter) and an issue with wifi? Or the issue is not related to wifi specifically, but more encountered on wifi ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 20, 2023, 3:57pm UTC](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920/20 "2023-12-20T15:57:58Z")
I just updated my post 😃 [Next page](https://community.homey.app/t/homey-pro-2023-is-apparently-offline-but-everything-works-in-the-background/87920.md?page=2)