# Homey Pro 2023 firmware 10.3.0 - zigbee is broken **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [February 15, 2024, 10:10pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089 "2024-02-15T22:10:27Z")\ **Posts on this page:** 1\ **Showing post:** 14
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [February 16, 2024, 11:43pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/14 "2024-02-16T23:43:07Z")
> [@Sharkys](#): > > Usually PTP is not required for so long but you can still simply try to do a another restart. Usualy a PTP is not necessary but sometimes it will help. PTP, at least 10 minutes. > [@\[HOW TO\] ptp](https://community.homey.app/t/how-to-ptp/17304): > > PTP [image] A lot of questions are asked about PTP. In this post a short explanation about PTP. What does PTP mean? PTP means Pull The plug. Make sure the power is off so not connected anymore. Pull the plug out of her! Now don’t put it back in too soon. Some say a few seconds is enough but experiance is learning that we need to power her down for at least 10 minutes. On the forums and on Slack u can see a lot of “11.2 minutes” power down. This ofcourse is a joke. The minimum of 10 minutes… --- _[View the full topic](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089)._