# Homey Pro 2023 firmware 10.3.0 - zigbee is broken **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [February 15, 2024, 10:10pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089 "2024-02-15T22:10:27Z")\ **Posts on this page:** 20\ **Page:** 6
**Author:** ![Alex069](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex069/32/79555_2.png) [@Alex069](https://community.homey.app/u/Alex069)\ **Post date:** [March 7, 2024, 8:29am UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/102 "2024-03-07T08:29:08Z")
Ok so update, Still not working, so this s…t is broken af. and Athom is not responding to my emails, even nicer. ---
**Author:** ![Jiri\_Pech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jiri_pech/32/48190_2.png) [@Jiri\_Pech](https://community.homey.app/u/Jiri_Pech)\ **Post date:** [March 7, 2024, 9:37am UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/103 "2024-03-07T09:37:24Z")
Update feels laggy to me (especially when lights are turned on, and then there are other commands), some aquara switches stopped triggering flows… will go back to 10.3.0 😃 ---
**Author:** ![Alex069](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex069/32/79555_2.png) [@Alex069](https://community.homey.app/u/Alex069)\ **Post date:** [March 7, 2024, 9:41am UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/104 "2024-03-07T09:41:30Z")
Hey Jiri, unfortunately you can’t, the 10.3.1 is the last stable one. Even if you install via Cable, it will still install the 10.3.0. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 7, 2024, 10:03am UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/105 "2024-03-07T10:03:04Z")
> [@Alex069](#): > > Even if you install via Cable, it will still install the 10.3.0. Unless you restore a local backup. ---
**Author:** ![Jiri\_Pech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jiri_pech/32/48190_2.png) [@Jiri\_Pech](https://community.homey.app/u/Jiri_Pech)\ **Post date:** [March 7, 2024, 10:29am UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/106 "2024-03-07T10:29:21Z")
I don’t have auto update turned on, so I can go back to last cloud backup on 10.3.0 :). At least that was said to me by Homey support. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 7, 2024, 10:41am UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/107 "2024-03-07T10:41:34Z")
> [@Jiri\_Pech](#): > > so I can go back to last cloud backup on 10.3.0 With cloud backups you can’t go back to a previous stable firmware, unless something has changed recently (which I doubt). ---
**Author:** ![Darrell\_Etherington](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/darrell_etherington/32/91616_2.png) [@Darrell\_Etherington](https://community.homey.app/u/Darrell_Etherington)\ **Post date:** [March 7, 2024, 11:12am UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/108 "2024-03-07T11:12:27Z")
10.3.0 was the vesion that had the Zigbee firmware changes which is when most users started reporting issues so you probably need to go back to 10.2.1 or one of the .rc versions. ---
**Author:** ![Jiri\_Pech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jiri_pech/32/48190_2.png) [@Jiri\_Pech](https://community.homey.app/u/Jiri_Pech)\ **Post date:** [March 7, 2024, 11:35am UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/109 "2024-03-07T11:35:32Z")
I can’t go back to 10.2.1 because I have had auto update turned on at that version. I have turned it off after update 10.3.0… which broke some of my zigbee devices, but 10.3.1 seems to broker it little bit more… ---
**Author:** ![Jiri\_Pech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jiri_pech/32/48190_2.png) [@Jiri\_Pech](https://community.homey.app/u/Jiri_Pech)\ **Post date:** [March 7, 2024, 11:38am UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/110 "2024-03-07T11:38:32Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/a/3a29eda8c23db893962ee415ba9b208e66450a8d.png) I wrote them that I have cloud backup on 10.2.1, and got this answer. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 7, 2024, 12:04pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/111 "2024-03-07T12:04:08Z")
I’m fairly sure they meant “local backup”, but hey, what do I know 😅 ---
**Author:** ![Jiri\_Pech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jiri_pech/32/48190_2.png) [@Jiri\_Pech](https://community.homey.app/u/Jiri_Pech)\ **Post date:** [March 7, 2024, 12:48pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/112 "2024-03-07T12:48:35Z")
I wrote them … maybe 10 emails regarding this topic mentioning it’s a cloud backup 😃 ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [March 7, 2024, 8:02pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/113 "2024-03-07T20:02:12Z")
You can not revert back to a earlier FW with a cloud backup. ---
**Author:** ![Floppus](https://avatars.discourse-cdn.com/v4/letter/f/898d66/32.png) [@Floppus](https://community.homey.app/u/Floppus)\ **Post date:** [March 14, 2024, 12:48pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/115 "2024-03-14T12:48:06Z")
After pushing heavily on support - who come back with arrogant responses completely oblivious to the impact their stuff failing has - Athom support has confirmed they have Zigbee issues, are aware of it and development is working on it (I have early 2019 version) Because it affects so many and is known, OF COURSE Athom immediately took action to publish known issues and inform all customers so they can stop their weeks of troubleshooting and rebuilding. Oh wait… That is what a professional organization who care about their customers would do. So obviously there is to this day no formal statement with what can be expected. Only silence from Athom. I’m travelling now, but when back I’m going to return mine and demand a refund. The line has been crossed too many time. No further. ---
**Author:** ![Jiri\_Pech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jiri_pech/32/48190_2.png) [@Jiri\_Pech](https://community.homey.app/u/Jiri_Pech)\ **Post date:** [March 14, 2024, 1:29pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/116 "2024-03-14T13:29:17Z")
Some kind of rollback would be nice… statement like - we will roll out 10.3.2 as optional upgrade, with stable zigbee driver… :(. But as you said… nothing… ☹ my zigbee lights are still doing what they want - chaning color one day, and another reporting errors when trying to change color. With no update, no restart… ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 14, 2024, 5:47pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/117 "2024-03-14T17:47:26Z")
> [@Floppus](#): > > (I have early 2019 version > [@Floppus](#): > > going to return mine and demand a refund …for 2019 version ? ---
**Author:** ![Floppus](https://avatars.discourse-cdn.com/v4/letter/f/898d66/32.png) [@Floppus](https://community.homey.app/u/Floppus)\ **Post date:** [March 14, 2024, 6:15pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/118 "2024-03-14T18:15:59Z")
My purchase is less than 2 years ago. I saw someone say before that the broken chip was refused as it was over a year old. I saw Athom’s clauses and let’s just say they are not above the law. Europe demands a 2 year minimum and their requirement of accepting their conflict resolution process and not allowing going to court is laughable. Another example of Athom’s ignorance, arrogance and clear misjudgement of reality. They will learn, but I think it will be the hard way. If my seller requires approval from Athom, things will start going legal and they deserve every bit of it until they learn and improve. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 14, 2024, 6:35pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/119 "2024-03-14T18:35:19Z")
But this thread is about 10.3.0. firmware and Zigbee issues on Homey 2023. Whatever you are facing is of the topic for this thread. ---
**Author:** ![Floppus](https://avatars.discourse-cdn.com/v4/letter/f/898d66/32.png) [@Floppus](https://community.homey.app/u/Floppus)\ **Post date:** [March 14, 2024, 6:43pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/120 "2024-03-14T18:43:22Z")
The zigbee issue is across the board. Check the topics all around. But whatever floats your boat. I get it, your precious Athom is being bashed. Good luck man. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 14, 2024, 6:49pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/121 "2024-03-14T18:49:46Z")
> [@Floppus](#): > > Check the topics all around. I actually do, I haven’t noticed any recent one. Please DM me eventually, I will be happy to learn something new. But please, stop posting irrelevant comments and replies or check history first. ---
**Author:** ![Floppus](https://avatars.discourse-cdn.com/v4/letter/f/898d66/32.png) [@Floppus](https://community.homey.app/u/Floppus)\ **Post date:** [March 14, 2024, 6:52pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/122 "2024-03-14T18:52:38Z")
Athom confirmed development is working on Zigbee issues to people with 2023 and with 2019 version. Chips were flashed, no banana. > [@Homey don't find zigbee units after last updated to version 10.0.6(09.02.2024)](https://community.homey.app/t/homey-dont-find-zigbee-units-after-last-updated-to-version-10-0-6-09-02-2024/103620/73): > > Thank you for your reply. This issue has already been reported by other users. I can’t give any guarantees on when this issue will be found and resolved, but please know that it has been forwarded to our development team and it will be investigated. We hope to resolve this issue as soon as possible. Thanks again for your input and for reporting the issue, we appreciate it! For now this is all I can do for you, which is why I’m closing your ticket. If you need additional support, please feel f… > [@Very unstable setup with many routers](https://community.homey.app/t/very-unstable-setup-with-many-routers/95741/31): > > This was a very interesting read. I’m having the exact same problems as you and have about 35 router devices and only 3-4 end devices in my network. My router devices are sockets, dimmers, thermostats and switches from ELKO, and I’m using the ELKO Smart app for Homey Pro. Everything seems to work flawlessly up to 10-15 devices, but after that when adding more devices the network starts crashing at a frequency proportional to the number of added devices it seems like. After talking with Homey Su… > [@Homey Pro (Early 2019) Zigbee broken](https://community.homey.app/t/homey-pro-early-2019-zigbee-broken/104227/6): > > Thanks Floppus, for me it seemed the Zigbee network did not even start (driver could not be loaded). In the meantime the Homey does not even start up anymore it seems: not LED ring lighting up when the power goes in, only some buzzing noise from the speaker when I put my ear next to it. @robertklep I’ll contact Homey, hopefully something can be fixed still. Also have no backups. confused > [@Zigbee dead after power failure](https://community.homey.app/t/zigbee-dead-after-power-failure/81412/13): > > it have worked a few times after longer power failure with the fix linked previous in the thread by @Daniel_S . today it is not, have done a software download a couple of times but zigbee still dead. is it reset zigbee network that is the only option now? > [@Device reported as having left the Zigbee network but is still working](https://community.homey.app/t/device-reported-as-having-left-the-zigbee-network-but-is-still-working/104995/6): > > I’ve been dealing with this issue for a long time now. I was happy to see the relases of new firmware but the bad news is that firmware version 10.3.1 has not fixed the problem for me. I just had two devices leaving the network. It mostly concerns philips hue devices ( RWL021 and SML001). Could the ‘philips hue without the bridge’ app be causing this? I have 4 routers in my network and no wifi channels are close to the zigbee channel. As reported before the devices are still active. [image] T… They really need to get some public posts on the known issues. Previous topics on the subject seem to have gone, but there is a confirmed issue for both. [Previous page](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089.md?page=5) [Next page](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089.md?page=7)