# Homey Pro 2023 firmware 10.3.0 - zigbee is broken **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [February 15, 2024, 10:10pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089 "2024-02-15T22:10:27Z")\ **Posts on this page:** 20\ **Page:** 5
**Author:** ![Darrell\_Etherington](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/darrell_etherington/32/91616_2.png) [@Darrell\_Etherington](https://community.homey.app/u/Darrell_Etherington)\ **Post date:** [February 28, 2024, 9:56pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/82 "2024-02-28T21:56:21Z")
I think your right and seems from most comments to be mostly Aqara stuff Darrell ---
**Author:** ![Glenn\_Seegers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glenn_seegers/32/8353_2.png) [@Glenn\_Seegers](https://community.homey.app/u/Glenn_Seegers)\ **Post date:** [February 28, 2024, 10:00pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/83 "2024-02-28T22:00:10Z")
The thing is 50% of my zigbee devices are from aqara/xiaomi and the other half ish are ikea devices. This should be the worst case scenario reading on the forum😬 but there are thousands and thousands of combinations of devices, apps, interference, other influences that it is impossible to make a direct comparison to other people and their problems. And that is the same reason that these thing can slip through testing with new firmware’s. ---
**Author:** ![Kristoffer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kristoffer/32/100674_2.png) [@Kristoffer](https://community.homey.app/u/Kristoffer)\ **Post date:** [March 2, 2024, 8:14am UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/84 "2024-03-02T08:14:18Z")
> [@Alex069](#): > > Thank you for your reply. > > This issue has already been reported by other users. I can’t give any guarantees on when this issue will be found and resolved, but please know that it has been forwarded to our development team and it will be investigated. We hope to resolve this issue as soon as possible. It’s actually broken. Homey want me to send them my unit for check. A Google search shows similar problems with lots of people. And not just in this community. Homey know about this problem. But they haven’t released info about it. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [March 2, 2024, 7:09pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/85 "2024-03-02T19:09:44Z")
> [@Kristoffer](#): > > A Google search shows similar problems with lots of people. Whatever problem I have and search for I almost every time find many others with the same. Most of the time it doesn’t really represent an actual real big problem. You have to know the actual total numbers of Homey’s vs the number of users affected. Guess that the only thing that counts is if you cooperate and give them te option to fix it. ---
**Author:** ![Alex069](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex069/32/79555_2.png) [@Alex069](https://community.homey.app/u/Alex069)\ **Post date:** [March 3, 2024, 6:19pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/86 "2024-03-03T18:19:59Z")
So as update : Even restarting every hour, the devices can’t be controlled from homey app or web app. They need to solve it ASAP ---
**Author:** ![Frans\_Claassens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frans_claassens/32/8785_2.png) [@Frans\_Claassens](https://community.homey.app/u/Frans_Claassens)\ **Post date:** [March 3, 2024, 9:48pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/87 "2024-03-03T21:48:48Z")
simply add them as a generic zigbee device and then interview them in development tools ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 3, 2024, 9:55pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/88 "2024-03-03T21:55:28Z")
Additionally, in theory you only need the generic Homey zigbee driver for these devices types: > [@To\_Lou](#): > > Lidl bulbs and RGB spots ---
**Author:** ![To\_Lou](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/to_lou/32/79159_2.png) [@To\_Lou](https://community.homey.app/u/To_Lou)\ **Post date:** [March 4, 2024, 1:15pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/89 "2024-03-04T13:15:05Z")
Thanks, guys. I already upgraded and it went fine with generic. ---
**Author:** ![Jiri\_Pech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jiri_pech/32/48190_2.png) [@Jiri\_Pech](https://community.homey.app/u/Jiri_Pech)\ **Post date:** [March 4, 2024, 2:05pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/90 "2024-03-04T14:05:54Z")
Not sure if it is related to 10.3.0 firmware, but last few days I am also losing cloud devices like Tesla car, weather underground weather station… usually it’s for a few seconds, but sometimes I need to restart the app to get it working again, and sometimes it doesn’t work at all (lost devices seconds after app restarts). ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [March 4, 2024, 3:32pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/91 "2024-03-04T15:32:45Z")
You should note that Homey Pro (Early 2023) v10.3.1 has been released to the stable channel. > Zigbee > > - Fixes an issue where devices were not made available again when they rejoined. > - Fixes an issue where errors were not shown in the repair screens. Homey Pro (Early 2023) changelog history: [Homey Pro (Early 2023) Changelog | Homey](https://homey.app/en-us/wiki/homey-pro-early-2023-firmware-changelog/) ---
**Author:** ![Alex069](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex069/32/79555_2.png) [@Alex069](https://community.homey.app/u/Alex069)\ **Post date:** [March 4, 2024, 3:52pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/92 "2024-03-04T15:52:38Z")
Installed it, working worse than, can’t control anything from app or web app, Still busted… thinking to sell the Homey… ---
**Author:** ![Roger3](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roger3/32/79404_2.png) [@Roger3](https://community.homey.app/u/Roger3)\ **Post date:** [March 4, 2024, 6:02pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/93 "2024-03-04T18:02:02Z")
Tried to add smpl display now with v10.3.1. Still can’t find it. Smpl display is only zigbee device on my homey ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 4, 2024, 6:47pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/94 "2024-03-04T18:47:11Z")
Roger, there’s a specific issue with SMPL displays to connect as _direct child_ to Homey’s zigbee. For now, using a zigbee router device as in-between should solve it. F.e. any zigbee light or wall plug. > [@\[APP\]\[Pro\] smpl products - Battery powered e-ink display](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/251): > > Hi Roger, The smpl firmware upgrade will NOT solve the issue. It is related to the recent Homey Pro 2023 firmware update and only Athom can solve it. Please read the smpl online manual to find out your current smpl firmware version. > [@\[APP\]\[Pro\] smpl products - Battery powered e-ink display](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/254): > > @Peter_van_Meer I have just succesfully repeated your action: It seems like the new fw release makes it impossible to pair smpl directly to Homey Pro. It requires a zigbee router device (mains powered) connected to HP23 before smpl can connect and update. ---
**Author:** ![Alex069](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex069/32/79555_2.png) [@Alex069](https://community.homey.app/u/Alex069)\ **Post date:** [March 5, 2024, 6:50am UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/95 "2024-03-05T06:50:26Z")
Still having issues with the Zigbee. When I try to ping one of the Zigbee Routers I get this error : ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/c/0ceee9800d002397572de592d27fa0013ab2336c.png) Any ideas? ---
**Author:** ![Jiri\_Pech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jiri_pech/32/48190_2.png) [@Jiri\_Pech](https://community.homey.app/u/Jiri_Pech)\ **Post date:** [March 5, 2024, 9:40am UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/96 "2024-03-05T09:40:13Z")
Easier said than done. I have SMPL display in living room with Homey, and like 10 other router devices (lights, plugs etc) which are closer to SMPL display than Homey, but I still got problems with pairing (got paired now, but had issues for more than a week). ---
**Author:** ![HomeAut](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/homeaut/32/131585_2.png) [@HomeAut](https://community.homey.app/u/HomeAut)\ **Post date:** [March 5, 2024, 4:24pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/97 "2024-03-05T16:24:02Z")
Knock on wood : Zigbee is now working correctly since I’ve applied the 10.3.1 update. Ping to router devices is also working without any problem. ---
**Author:** ![ricercar](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ricercar/32/101928_2.png) [@ricercar](https://community.homey.app/u/ricercar)\ **Post date:** [March 5, 2024, 7:12pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/98 "2024-03-05T19:12:31Z")
Same here, Zigbee AND zwave are broken since the last update 🤬 I have even reset my homey, restored once, reset without restoring… to no avail. ---
**Author:** ![Homey\_Virserum](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/homey_virserum/32/79326_2.png) [@Homey\_Virserum](https://community.homey.app/u/Homey_Virserum)\ **Post date:** [March 5, 2024, 7:38pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/99 "2024-03-05T19:38:59Z")
Also having huge problems with my Homey pro 2016-2019 and Zigbee gear. Starting to get really irritated, removed some Philips motion sensors and buttons, then put them back and it works for a day or two, then it stops working again?Turned off all forms of updating both of the homey and philips app but it is still something that makes it stop working! It really feels like everything has escalated since the release of the new Homey version, from being a good product to being NOT WORKING gear, requiring a restart every now and then for it to work! Leaning towards me switching to another more stable solution… Thanks Homey for not working 😒👎 ---
**Author:** ![Roger3](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roger3/32/79404_2.png) [@Roger3](https://community.homey.app/u/Roger3)\ **Post date:** [March 6, 2024, 7:24am UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/100 "2024-03-06T07:24:26Z")
Tried to add a hue light directly (without the phillips hub) but still can´t add the smpl display. The only zigbee device connected to this homey is the Hue light ![homey zigbee](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/f/bfb49f344733d7d827d712eecf38c1bfdae6b58f.jpeg) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 6, 2024, 9:45pm UTC](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089/101 "2024-03-06T21:45:54Z")
It’s just what other users reported, but _the way_ you pair it, can make a difference. Is the light as far away from Homey as possible, but still in range? Then try to pair the SMPL display right next to the Hue light, I mean, like, a centimeter or so. [Previous page](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089.md?page=4) [Next page](https://community.homey.app/t/homey-pro-2023-firmware-10-3-0-zigbee-is-broken/104089.md?page=6)