# Homey Pro 2023 disconnect frequently

**URL:** <https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188>\
**Category:** Questions & Help\
**Created:** [July 20, 2024, 1:55pm UTC](https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188 "2024-07-20T13:55:41Z")\
**Posts on this page:** 1\
**Showing post:** 10

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [July 21, 2024, 8:20am UTC](https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188/10 "2024-07-21T08:20:35Z")

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> [@Merlin](#):
>
> What could explain the cable cause this issue ?

High resistance so too much voltage drop, probably.

> [@](#):
>
> Athom should take in charge this problem and send a new cable to all customer having this problem.

It sounds like support doesn’t even know about this problem, which has been known in the community for [over a year now](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/4). I guess that’s what you get when you don’t follow your own community forum… 🤷🏼‍♂️

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