# Homey Pro 2023 disconnect frequently
**URL:** https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188
**Category:** Questions & Help
**Created:** [July 20, 2024, 1:55pm UTC](https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188 "2024-07-20T13:55:41Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@Merlin](https://community.homey.app/u/Merlin)
#### Post date: [July 20, 2024, 1:55pm UTC](https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188/1 "2024-07-20T13:55:41Z")
Hi,
Since 1or 2 months, Homey is frequently inaccessible.
Google assistant cannot communicate with a device or cannot connect to Homey.
If I open the android mobile app, the app consider the Homey box offline or is unreachable.
If I look at the box, spectrum led is running normally.
Randomly, 2, 5 minutes after it works correctly.
I contacted the support and the adapter has been changed without success. Always the same issue.
Daily,it is becoming unpleasant.
Is someone is face to the same issue?
Regards,
William
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### Author:  [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [July 20, 2024, 2:03pm UTC](https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188/2 "2024-07-20T14:03:26Z")
Try a different (better) power _cable_.
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### Author:  [@ricercar](https://community.homey.app/u/ricercar)
#### Post date: [July 20, 2024, 2:44pm UTC](https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188/3 "2024-07-20T14:44:27Z")
As @robertklep suggested, replace the USB-C cable. I had the same problem and replacing the usb cable by a shielded one solved it
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### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [July 20, 2024, 2:57pm UTC](https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188/4 "2024-07-20T14:57:18Z")
Does it also help for wifi connected Pro 23’s?
To me it sounds like the old ordinary offline (but actually not) bug.
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### Author:  [@Merlin](https://community.homey.app/u/Merlin)
#### Post date: [July 20, 2024, 3:04pm UTC](https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188/5 "2024-07-20T15:04:48Z")
Thanks guys,
I’ll try! (Also adviced by support) 👍🏻
William
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### Author:  [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [July 20, 2024, 3:14pm UTC](https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188/6 "2024-07-20T15:14:10Z")
The 2-to-5-minutes-and-it-works-again sounds like a power issue, like a power dip. But it’s difficult to say, with the many issues and equally many possible solutions nowadays 🤷🏼♂️
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### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [July 20, 2024, 11:48pm UTC](https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188/7 "2024-07-20T23:48:21Z")
Fair enough. But true, there’s a bit too many “oddities”
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### Author:  [@Gerard\_L](https://community.homey.app/u/Gerard_L)
#### Post date: [July 21, 2024, 7:58am UTC](https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188/8 "2024-07-21T07:58:59Z")
I use here a 30 cm short usb-C cable. After this I got a very stable result. Homey get from that moment 5.25 V from usb supply.
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### Author:  [@Merlin](https://community.homey.app/u/Merlin)
#### Post date: [July 21, 2024, 8:10am UTC](https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188/9 "2024-07-21T08:10:06Z")
I changed the cable.
What could explain the cable cause this issue ?
Athom should take in charge this problem and send a new cable to all customer having this problem.
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### Author:  [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [July 21, 2024, 8:20am UTC](https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188/10 "2024-07-21T08:20:35Z")
> [@Merlin](#):
>
> What could explain the cable cause this issue ?
High resistance so too much voltage drop, probably.
> [@](#):
>
> Athom should take in charge this problem and send a new cable to all customer having this problem.
It sounds like support doesn’t even know about this problem, which has been known in the community for [over a year now](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/4). I guess that’s what you get when you don’t follow your own community forum… 🤷🏼♂️
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### Author:  [@Merlin](https://community.homey.app/u/Merlin)
#### Post date: [July 21, 2024, 4:51pm UTC](https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188/11 "2024-07-21T16:51:51Z")
> [@robertklep](#):
>
> It sounds like support doesn’t even know about this problem, which has been known in the community for [over a year now](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/4). I guess that’s what you get when you don’t follow your own community forum…
Hi Robert,
Yes, the support seems aware of this:
> "Thank you for your reply and I am sorry to hear that the replacement of your power adapter has not resulted in a better experience.
>
> If you have not already done so, could you also try to use a different USB-C cable to see if that changes your experience? If this also fails to resolve the issue, Could you please read the following article:
> [https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB)
>
> Could you please connect your Homey Pro (Early 2023) to a PC/Mac and choose the “Software Update” option on your Homey Pro using the [Homey Pro USB Tool](https://ota-usb.homeypro.net/)?"
---
### Author:  [@ricercar](https://community.homey.app/u/ricercar)
#### Post date: [October 21, 2024, 1:31pm UTC](https://community.homey.app/t/homey-pro-2023-disconnect-frequently/113188/12 "2024-10-21T13:31:45Z")
I had the same problem, opened a support ticket and Athom kindly sent me a new USB cable