# Homey pro 2023 crashed **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro-2023\ **Created:** [December 8, 2025, 6:07pm UTC](https://community.homey.app/t/homey-pro-2023-crashed/146573 "2025-12-08T18:07:15Z")\ **Posts on this page:** 12\ **Page:** 3
**Author:** ![Patrick\_ten\_Den](https://avatars.discourse-cdn.com/v4/letter/p/e95f7d/32.png) [@Patrick\_ten\_Den](https://community.homey.app/u/Patrick_ten_Den)\ **Post date:** [December 21, 2025, 4:29pm UTC](https://community.homey.app/t/homey-pro-2023-crashed/146573/41 "2025-12-21T16:29:05Z")
Well, I tried doing a factory reset via Chrome, but the thing just wont start. It stays at 1% for over an hour. Tried it multiple times now, but grew tired of it. If figured I just plug it in and see what happens. Well, nothing, still normal install. However, I’ve used my 120w phone charger and cable to feed the Homey now and I haven’t had a single reboot in 23 hours, instead of 4-7 in 24. Seems it is a faulty wire or adapter. ---
**Author:** ![Da\_JoJo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/da_jojo/32/8210_2.png) [@Da\_JoJo](https://community.homey.app/u/Da_JoJo)\ **Post date:** [December 22, 2025, 5:20am UTC](https://community.homey.app/t/homey-pro-2023-crashed/146573/42 "2025-12-22T05:20:36Z")
Device Capabilities , batterij monitor, temperatuur monitor. ---
**Author:** ![Da\_JoJo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/da_jojo/32/8210_2.png) [@Da\_JoJo](https://community.homey.app/u/Da_JoJo)\ **Post date:** [December 22, 2025, 5:31am UTC](https://community.homey.app/t/homey-pro-2023-crashed/146573/43 "2025-12-22T05:31:03Z")
Had the same with usb-tool not working ok. Use microsoft edge browser. Powersupply and cable has indeed some problem, it just doesn’t provide enough power or it drops voltage too much. I used a 5v 2.4A , 5v 3A, you used a 120w, no problem. Used a 5v 2A , homey powersupply, blitzwolf 5v 2A, old xiaomi powerbank and hp23 keeps spinning led till red ring. Well, at least part of the problems solved. ---
**Author:** ![JwK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jwk/32/149176_2.png) [@JwK](https://community.homey.app/u/JwK)\ **Post date:** [December 27, 2025, 12:41am UTC](https://community.homey.app/t/homey-pro-2023-crashed/146573/44 "2025-12-27T00:41:37Z")
Interesting tidbit of info - it crashes after exactly five minutes so it’s programmed to do so for some software reason. ---
**Author:** ![DerryCrombez](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/derrycrombez/32/134929_2.png) [@DerryCrombez](https://community.homey.app/u/DerryCrombez)\ **Post date:** [January 2, 2026, 11:05am UTC](https://community.homey.app/t/homey-pro-2023-crashed/146573/45 "2026-01-02T11:05:03Z")
Woke up this morning with a HP23 stuck in a reboot loop (pulsing white and then red red en back to pulsing white). Tried usb tool but did not work. Then got an old samsung powerbrick 5v 3A and it booted up like nothing happend. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 3, 2026, 1:34am UTC](https://community.homey.app/t/homey-pro-2023-crashed/146573/46 "2026-01-03T01:34:40Z")
Please report to Athom, per homey.app/support. You might get a replacement power brick when Athom agrees on your power brick being the cause. > [@DerryCrombez](#): > > Tried usb tool but did not work. You mean it didn’t even boot when powered by a pc / laptop USB port? ---
**Author:** ![DerryCrombez](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/derrycrombez/32/134929_2.png) [@DerryCrombez](https://community.homey.app/u/DerryCrombez)\ **Post date:** [January 3, 2026, 1:52am UTC](https://community.homey.app/t/homey-pro-2023-crashed/146573/47 "2026-01-03T01:52:20Z")
No it booted orange when connected with usb, tried update via usb and every time got stuck on “verifying update” then read something about power brick and then tried that and it booted right up. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 3, 2026, 3:24am UTC](https://community.homey.app/t/homey-pro-2023-crashed/146573/48 "2026-01-03T03:24:54Z")
I see. Verifying an update can take a long time somehow (30 to even 90 minutes), I’m not sure it actually got “stuck” there. But it does happen. I had a restored backup verifying process stuck at 99%, and 30 minutes later it was still there. Made me think of the old Windows installer: 0 - 99% in 15s, and then taking 10 minutes for it to actually complete to 100% 😳 ---
**Author:** ![Halfwalker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/halfwalker/32/121126_2.png) [@Halfwalker](https://community.homey.app/u/Halfwalker)\ **Post date:** [February 4, 2026, 1:33am UTC](https://community.homey.app/t/homey-pro-2023-crashed/146573/49 "2026-02-04T01:33:45Z")
Just backed up a 2023 locally (chrome on Ubuntu 24.04) and now restoring on a 2026. I updated the 2026 twice before this so it’s definitely at the latest firmware. Been verifying for maybe 20 minutes so far ? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/0/200968e95843f9d1020f0ba7d3b3c20a8d2f8ded.png) I _think_ the bar is actually shorter than when I last checked about 10mins ago … ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 4, 2026, 1:40am UTC](https://community.homey.app/t/homey-pro-2023-crashed/146573/50 "2026-02-04T01:40:33Z")
I wonder, when you’ve updated the firmware twice, what is Homey verifying atm? A firmware verify can take up to 1 to 1.5h btw. ---
**Author:** ![Patrick\_ten\_Den](https://avatars.discourse-cdn.com/v4/letter/p/e95f7d/32.png) [@Patrick\_ten\_Den](https://community.homey.app/u/Patrick_ten_Den)\ **Post date:** [February 4, 2026, 12:30pm UTC](https://community.homey.app/t/homey-pro-2023-crashed/146573/51 "2026-02-04T12:30:22Z")
This firmware verification bar feels like early Windows all over again, completely useless. It would be smarter to just remove the thing, it’s only causing confusion. ---
**Author:** ![Halfwalker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/halfwalker/32/121126_2.png) [@Halfwalker](https://community.homey.app/u/Halfwalker)\ **Post date:** [February 4, 2026, 3:09pm UTC](https://community.homey.app/t/homey-pro-2023-crashed/146573/52 "2026-02-04T15:09:50Z")
I left it verifying for a couple of hours, no change. Finally just pulled the power and did another backup, and that one completed [Previous page](https://community.homey.app/t/homey-pro-2023-crashed/146573.md?page=2)