# Homey Pro 2023 continuously crashes

**URL:** <https://community.homey.app/t/homey-pro-2023-continuously-crashes/144114>\
**Category:** Questions & Help\
**Created:** [October 14, 2025, 4:25pm UTC](https://community.homey.app/t/homey-pro-2023-continuously-crashes/144114 "2025-10-14T16:25:31Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [October 14, 2025, 6:52pm UTC](https://community.homey.app/t/homey-pro-2023-continuously-crashes/144114/4 "2025-10-14T18:52:03Z")

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You did the correct steps,

> [@\[Tip\] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744/1):
>
> **Homey Pro (Early 2023)**: use [https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB) to connect to USB on a Computer to select an Firmware update.

and while it was a often issue on older Homey’s …

> [@\[Tip\] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744/1):
>
> In case of doubt regarding inexplicable stability problems, often with unpredicted restarts, please replace the USB Adapter. If the original Adapter is defect create a [support ticked at Athom](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request).  
> _No reason for using the Fast Charge, Quick Charge or Qi as Homey doesn’t use these provide power options_

You can always try to rule out a defective USB Adapter.

Last thing:

> - It is very important to report all issues you find: [Submit a support request](https://homey.app/support/).

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