# Homey Pro 2023 continuously crashes **URL:** \ **Category:** Questions & Help\ **Created:** [October 14, 2025, 4:25pm UTC](https://community.homey.app/t/homey-pro-2023-continuously-crashes/144114 "2025-10-14T16:25:31Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![GregM](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gregm/32/117599_2.png) [@GregM](https://community.homey.app/u/GregM)\ **Post date:** [October 14, 2025, 4:25pm UTC](https://community.homey.app/t/homey-pro-2023-continuously-crashes/144114/1 "2025-10-14T16:25:31Z")
My Homey Pro 2023 restarts after one minute. I get a “Cannot connect” error on the web app and Android mobile app v9.6.1. Cycling power on Homey Pro (unplugged for more than one minute) did not help. There may or may not have been a power interruption overnight. All lights and some smart plugs turned on. I was able to turn most off with verbal Alexa commands so I could get back to sleep. Normal power interruptions do not turn on any smart plugs. Normal power interruptions also leave an LED lamp turned on that was not on. I tried a USB backup and restore. Still failing. I tried a USB firmware update. Still failing. I tried a reset. It reconnected and restored last night’s backup (v12.7.0). Mobile app setup said restarting and stayed on that screen. Homey Pro still repeats starting, spectrum for 1 minute, crashed, repeat. Any suggestions for a next step? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 14, 2025, 4:27pm UTC](https://community.homey.app/t/homey-pro-2023-continuously-crashes/144114/2 "2025-10-14T16:27:39Z")
> [@GregM](#): > > Any suggestions for a next step Thank you for your post to the Homey Community, but it seems that you may need to report this issue to Athom support. > Please, first have a look at [[Tip] Problems with Homey?](https://community.homey.app/t/35744) > When you need direct support from Athom please visit [Homey Support](https://support.homey.app) for our new help center. > > - It is very important to report all issues you find: [Submit a support request](https://homey.app/support/). If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request). ---
**Author:** ![GregM](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gregm/32/117599_2.png) [@GregM](https://community.homey.app/u/GregM)\ **Post date:** [October 14, 2025, 5:57pm UTC](https://community.homey.app/t/homey-pro-2023-continuously-crashes/144114/3 "2025-10-14T17:57:45Z")
Thank you for your comments. I had not found any applicable help here or on the Problems page you linked. I reported the issue to Homey support before posting here. I should have stated that. I only posted here in case any other users had experienced this and had suggestions. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 14, 2025, 6:52pm UTC](https://community.homey.app/t/homey-pro-2023-continuously-crashes/144114/4 "2025-10-14T18:52:03Z")
You did the correct steps, > [@\[Tip\] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744/1): > > **Homey Pro (Early 2023)**: use [https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB) to connect to USB on a Computer to select an Firmware update. and while it was a often issue on older Homey’s … > [@\[Tip\] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744/1): > > In case of doubt regarding inexplicable stability problems, often with unpredicted restarts, please replace the USB Adapter. If the original Adapter is defect create a [support ticked at Athom](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request). > _No reason for using the Fast Charge, Quick Charge or Qi as Homey doesn’t use these provide power options_ You can always try to rule out a defective USB Adapter. Last thing: > - It is very important to report all issues you find: [Submit a support request](https://homey.app/support/). ---
**Author:** ![GregM](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gregm/32/117599_2.png) [@GregM](https://community.homey.app/u/GregM)\ **Post date:** [October 14, 2025, 7:13pm UTC](https://community.homey.app/t/homey-pro-2023-continuously-crashes/144114/5 "2025-10-14T19:13:34Z")
I had been using the PC dock that supplies enough power for the Homey Pro. Thanks, I also tried another high current supply. The results are the same. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 14, 2025, 7:37pm UTC](https://community.homey.app/t/homey-pro-2023-continuously-crashes/144114/6 "2025-10-14T19:37:24Z")
> [@GregM](#): > > tried a USB firmware update Did you also replace the USB-C cables by decent ones? Some Homeys were shipped with a bad quality USB-C cable(s). When both “tricks” don’t help, I’m afraid it points to hardware problems. ---
**Author:** ![GregM](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gregm/32/117599_2.png) [@GregM](https://community.homey.app/u/GregM)\ **Post date:** [October 15, 2025, 1:41am UTC](https://community.homey.app/t/homey-pro-2023-continuously-crashes/144114/7 "2025-10-15T01:41:50Z")
I used a known good USB cable when connected to the PC dock. Data transfers verified good.