# Homey Pro 2023 - Browser access https://my.homey.app/ something went wrong **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [September 9, 2023, 1:02pm UTC](https://community.homey.app/t/homey-pro-2023-browser-access-https-my-homey-app-something-went-wrong/89092 "2023-09-09T13:02:28Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![gabsor](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gabsor/32/69966_2.png) [@gabsor](https://community.homey.app/u/gabsor)\ **Post date:** [September 9, 2023, 1:02pm UTC](https://community.homey.app/t/homey-pro-2023-browser-access-https-my-homey-app-something-went-wrong/89092/1 "2023-09-09T13:02:28Z")
I have a Homey Pro 2023 since end June, running latest firmware. Since beginning of use, I’m sometimes not able to use the browser based UI (via Chrome, Firefox, Edge) [My Homey](https://my.homey.app/%5B...%5D) . I can login but every screen is either empty or shows an error (something went wrong / Er ging iets fout). Sometimes means in 70% of the cases and usually this issue sticks a while (few days) and than suddenly the browser does work for a while… But now, it hasn’t for a week and and fed up with that ;(. **The phone app is working fine, no issues at all. All flows work fine** Log also clean, no errors. - Tested with different browsers, emptied caches, etc. - Rebooted the Home Pro (multiple times). All comes up fine, flows are also working fine. - Checked my account, homey pro is listed. Do not see any issues / strange things. - Searched the board / online, can’t find a reference to a similar situation. - But cannot access the browser based UI, or at least it is emtpy. I’m clueless so I hope anyone else has a clue… Many thanks in advance. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 9, 2023, 1:16pm UTC](https://community.homey.app/t/homey-pro-2023-browser-access-https-my-homey-app-something-went-wrong/89092/2 "2023-09-09T13:16:48Z")
Have you tried using a tablet/phone to open [https://my.homey.app](https://my.homey.app)? It sounds like possibly something like an ad blocker (although it would have to be installed in _all_ of your browsers), antivirus software, PiHole, etc, or possibly DNS Rebinding protection being enabled in your internet router. ---
**Author:** ![gabsor](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gabsor/32/69966_2.png) [@gabsor](https://community.homey.app/u/gabsor)\ **Post date:** [September 9, 2023, 1:51pm UTC](https://community.homey.app/t/homey-pro-2023-browser-access-https-my-homey-app-something-went-wrong/89092/3 "2023-09-09T13:51:41Z")
Dreckige scheiss… Should have thought about that myself. I’m using NextDNS with high security settings indeed like PiHole (call me paranoia). Changed temp to google and issue gone. Silly me 🤐. But 👍thanks, sometime a fresh view is all it takes. Reconfiguring NextDNS now. Again thanks and nice WKND!!! ---
**Author:** ![Jan\_Severin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_severin/32/71011_2.png) [@Jan\_Severin](https://community.homey.app/u/Jan_Severin)\ **Post date:** [November 9, 2023, 11:23am UTC](https://community.homey.app/t/homey-pro-2023-browser-access-https-my-homey-app-something-went-wrong/89092/4 "2023-11-09T11:23:01Z")
Hello For your information It took Peter a few minutes to correct the error. Nice to know they have fixed their software so hopefully it won’t happen again. Peter is super skilled and has helped me in the past 😀 👍 👍 👍 Peter (Athom) Nov 9, 2023, 11:42 GMT+1 Hi Jan, Thank you for the feedback, there was an issue with your zones where 1 zone had itself as it’s zone parent, which causes an infinite loop when looking for zones. Since the list view of the devices does not show zones this view was able to load properly, but both other views, that sort devices per zone, did crash becasue of this infinite loop. **This is something that can no longer happen since the latest update** , however, since you already had it I had to change the parent zone to not be itself to restore the system to proper order. I hope this answers your question to your satisfaction, which is why I’m closing your ticket. If you need additional support, please feel free to re-open your ticket by answering this email. I wish you a great day and a lot of fun with Homey! Best Regards, Peter ---
**Author:** ![Marcel\_Vellekoop](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_vellekoop/32/9447_2.png) [@Marcel\_Vellekoop](https://community.homey.app/u/Marcel_Vellekoop)\ **Post date:** [November 12, 2023, 10:03am UTC](https://community.homey.app/t/homey-pro-2023-browser-access-https-my-homey-app-something-went-wrong/89092/5 "2023-11-12T10:03:43Z")
It looks like i’ve the same Zone error after i made some changes in my zones via the Beta Homey App last night. A zone disappeared but devices where still attached to it. I thought i solved the problem by recreating the zone(s) and relink the devices but by viewing my devices via the Web App I got the “Something went wrong” message, unless i view the devices in the list view. Did someone figure out how to repair this loop yourself? ---
**Author:** ![Jan\_Peeters](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_peeters/32/86660_2.png) [@Jan\_Peeters](https://community.homey.app/u/Jan_Peeters)\ **Post date:** [November 25, 2023, 2:18pm UTC](https://community.homey.app/t/homey-pro-2023-browser-access-https-my-homey-app-something-went-wrong/89092/6 "2023-11-25T14:18:57Z")
I just bought a new homey that I installed this morning; some 10hours ago. The Homey 2023 is wired to my LAN network. It still is more offline than online. Anyhow, a lot more offline than my old Homey. Has anyone had the same experience? ---
**Author:** ![Jan\_Severin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_severin/32/71011_2.png) [@Jan\_Severin](https://community.homey.app/u/Jan_Severin)\ **Post date:** [January 1, 2024, 10:52pm UTC](https://community.homey.app/t/homey-pro-2023-browser-access-https-my-homey-app-something-went-wrong/89092/7 "2024-01-01T22:52:35Z")
Hi, I had the same problem when I installed my Homey Pro. Have you tried turning off and restarting your fiber box? I haven’t had any offline issues since. ---
**Author:** ![Daniel\_Lofgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_lofgren/32/1075_2.png) [@Daniel\_Lofgren](https://community.homey.app/u/Daniel_Lofgren)\ **Post date:** [January 29, 2024, 7:55am UTC](https://community.homey.app/t/homey-pro-2023-browser-access-https-my-homey-app-something-went-wrong/89092/8 "2024-01-29T07:55:11Z")
Hi. I have the same problem, did you manage to solve it yourself? ---
**Author:** ![Daniel\_Lofgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_lofgren/32/1075_2.png) [@Daniel\_Lofgren](https://community.homey.app/u/Daniel_Lofgren)\ **Post date:** [January 30, 2024, 3:46pm UTC](https://community.homey.app/t/homey-pro-2023-browser-access-https-my-homey-app-something-went-wrong/89092/9 "2024-01-30T15:46:59Z")
I got support from the best Athom team ever and they fixed my problem. ---
**Author:** ![Marcel\_Vellekoop](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_vellekoop/32/9447_2.png) [@Marcel\_Vellekoop](https://community.homey.app/u/Marcel_Vellekoop)\ **Post date:** [January 31, 2024, 8:02am UTC](https://community.homey.app/t/homey-pro-2023-browser-access-https-my-homey-app-something-went-wrong/89092/10 "2024-01-31T08:02:19Z")
No, Athom fixed the problem for me as well! ---
**Author:** ![Xander\_Hoose](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/xander_hoose/32/131829_2.png) [@Xander\_Hoose](https://community.homey.app/u/Xander_Hoose)\ **Post date:** [July 28, 2025, 7:56am UTC](https://community.homey.app/t/homey-pro-2023-browser-access-https-my-homey-app-something-went-wrong/89092/11 "2025-07-28T07:56:55Z")
I have the exact problem as described by @gabsor , but it relates to HomeyScript. Yesterday, I installed the HomeyScript app on my Homey Pro and ever since, I can only access Homey through the official apps (everything working fine). If I access through the web interface, it takes forever to load, devices are offline or completely missing, every card in every flow is missing, et cetera. Disabling the HomeyScript app immediately solves the problem. Any suggestions on what the problem is and how to fix it? ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [July 28, 2025, 8:35am UTC](https://community.homey.app/t/homey-pro-2023-browser-access-https-my-homey-app-something-went-wrong/89092/12 "2025-07-28T08:35:10Z")
Suggest you report this to Athom via [Support | Homey](https://homey.app/support/). ---
**Author:** ![GvL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gvl/32/121892_2.png) [@GvL](https://community.homey.app/u/GvL)\ **Post date:** [January 15, 2026, 12:16pm UTC](https://community.homey.app/t/homey-pro-2023-browser-access-https-my-homey-app-something-went-wrong/89092/13 "2026-01-15T12:16:15Z")
I found a rather simple solution for those that have limited or limited access to their router: If you turn on your Wifi hotspot on your mobile phone and connect your computer to that wifi hotspot, everything works perfectly in your computers browser.