# Homey Pro 2019 led ring not working properly **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro, homey-pro-201x\ **Created:** [October 20, 2023, 4:21pm UTC](https://community.homey.app/t/homey-pro-2019-led-ring-not-working-properly/92360 "2023-10-20T16:21:37Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Pedro\_Viana](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pedro_viana/32/31396_2.png) [@Pedro\_Viana](https://community.homey.app/u/Pedro_Viana)\ **Post date:** [October 20, 2023, 4:21pm UTC](https://community.homey.app/t/homey-pro-2019-led-ring-not-working-properly/92360/1 "2023-10-20T16:21:37Z")
Hi, My Homey Pro 2019 led ring is not working properly - it doesn’t animate, shut off or dims anymore. Neither none of the effects is working properly. I noticed that anything that happens seems to be confined to one led on the left side of the led ring. This is a big problem, not only doesn’t show status or alerts and not being able to turn it off makes it a problem on movie nights or at night… If not able to recover from this error I will have to migrate more devices and automations to Home Assistant. Anyone had this problem? How can I recover control over it? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 20, 2023, 4:47pm UTC](https://community.homey.app/t/homey-pro-2019-led-ring-not-working-properly/92360/2 "2023-10-20T16:47:44Z")
> [@Pedro\_Viana](#): > > How can I recover control over it? Looks like a Hardware issue, Please report this to Athom support, > [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1): > > When you need direct support from Athom please visit [https://support.athom.com](https://support.athom.com/)for our new help center. > > - It is very important to report all issues you find here: [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new).