# Homey Pro 2019 Device - Displays the Yellow ring and turns off **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [May 20, 2025, 3:03pm UTC](https://community.homey.app/t/homey-pro-2019-device-displays-the-yellow-ring-and-turns-off/136800 "2025-05-20T15:03:50Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Yong06](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yong06/32/121765_2.png) [@Yong06](https://community.homey.app/u/Yong06)\ **Post date:** [May 20, 2025, 3:03pm UTC](https://community.homey.app/t/homey-pro-2019-device-displays-the-yellow-ring-and-turns-off/136800/1 "2025-05-20T15:03:50Z")
Hi there, Looking to see if anyone has run into an issue for the Homey Pro 2019 device. We had just installed our new google mesh router. The device connected, and everything worked fine for about 15 mins and then Homey light went off. I’ve tried to reset it a couple of times and the moment it connects to the wifi, it stops working. I’ve tried to reset the device. I’ve used different cables too. When trying to set it up again, I goess all the way to the last part in restarting and connecting to wifi and keeping shutting off. At times, it makes a click sound too. Any advise on this. Thank you ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [May 20, 2025, 3:07pm UTC](https://community.homey.app/t/homey-pro-2019-device-displays-the-yellow-ring-and-turns-off/136800/2 "2025-05-20T15:07:02Z")
> First of all, welcome to the Homey Community! > > To make sure you are aware of the forum rules, please read the _ **Welcome to the forum!** _ post [here](https://community.homey.app/t/welcome-to-the-forum/31). ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [May 20, 2025, 3:07pm UTC](https://community.homey.app/t/homey-pro-2019-device-displays-the-yellow-ring-and-turns-off/136800/3 "2025-05-20T15:07:34Z")
And what if you turn of the new mesh router? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 20, 2025, 5:02pm UTC](https://community.homey.app/t/homey-pro-2019-device-displays-the-yellow-ring-and-turns-off/136800/4 "2025-05-20T17:02:14Z")
Homey 2016-2019 models need a (very) oldskool 2.4GHz wifi to connect and stay connected. When I’m right, exactly Google has just one of the few systems which doesn’t have a setting to split Wifi into 2.4GHz and 5 GHz… However, mr. Workaround has this fix: you can get your old router/modem off of the shelf, turn it into an A.P., and create a 2.4GHz SSID to have Homey connect with it. Pro 2016-2019 models’ wifi implementation is so very picky, there’s a complete how-to here: > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… > [@Yong06](#): > > At times, it makes a click sound too Yea here as well. I think it’s just the speaker saying ‘pop’ when the unit is powered on or off. ---
**Author:** ![Yong06](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yong06/32/121765_2.png) [@Yong06](https://community.homey.app/u/Yong06)\ **Post date:** [May 21, 2025, 8:58am UTC](https://community.homey.app/t/homey-pro-2019-device-displays-the-yellow-ring-and-turns-off/136800/5 "2025-05-21T08:58:33Z")
Thanks a lot, Peter! I’ll switch over to the 2.4GHz Wi-Fi connection and see if that works. Appreciate your help! ---
**Author:** ![Yong06](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yong06/32/121765_2.png) [@Yong06](https://community.homey.app/u/Yong06)\ **Post date:** [May 21, 2025, 9:00am UTC](https://community.homey.app/t/homey-pro-2019-device-displays-the-yellow-ring-and-turns-off/136800/6 "2025-05-21T09:00:44Z")
Both the mesh and main routers are new (Google Nest and Point). I still have my old router (TP Link) which I can resolve to if all else fail. Thank you