# Homey pro (2019) dead

**URL:** <https://community.homey.app/t/homey-pro-2019-dead/72791>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [November 28, 2022, 6:52pm UTC](https://community.homey.app/t/homey-pro-2019-dead/72791 "2022-11-28T18:52:40Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![MistychMoon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mistychmoon/32/33903_2.png) [@MistychMoon](https://community.homey.app/u/MistychMoon)\
**Post date:** [November 28, 2022, 6:52pm UTC](https://community.homey.app/t/homey-pro-2019-dead/72791/1 "2022-11-28T18:52:40Z")

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good evening, since this afternoon my device has no longer been able to connect to the internet. I’ve tried them all, even resetting and deleting the device and then adding it back…but I can’t…in the procedure it tells me to connect to homey wifi but there isn’t … .any suggestions on what I can do? thanks

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [November 28, 2022, 7:05pm UTC](https://community.homey.app/t/homey-pro-2019-dead/72791/2 "2022-11-28T19:05:33Z")

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For support or issue resolution, first have a look at [support.athom.com](http://support.athom.com). If you are unable to find the answer to your question on [support.athom.com](http://support.athom.com) you can send a support request to Athom via [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new).

If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request).

When filing a support request, make sure you add all necessary information so Athom can help you as quickly as possible.

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [November 29, 2022, 6:21pm UTC](https://community.homey.app/t/homey-pro-2019-dead/72791/3 "2022-11-29T18:21:29Z")

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This might help

> [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161):
>
> Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us…

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**Author:** ![MistychMoon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mistychmoon/32/33903_2.png) [@MistychMoon](https://community.homey.app/u/MistychMoon)\
**Post date:** [November 29, 2022, 7:04pm UTC](https://community.homey.app/t/homey-pro-2019-dead/72791/4 "2022-11-29T19:04:35Z")

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Was the adapter.  
Thank you all 😉