# Homey pro 2019 causing internet outages **URL:** \ **Category:** Questions & Help\ **Created:** [January 22, 2025, 9:07pm UTC](https://community.homey.app/t/homey-pro-2019-causing-internet-outages/128590 "2025-01-22T21:07:37Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Statham85](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/statham85/32/12885_2.png) [@Statham85](https://community.homey.app/u/Statham85)\ **Post date:** [January 22, 2025, 9:07pm UTC](https://community.homey.app/t/homey-pro-2019-causing-internet-outages/128590/1 "2025-01-22T21:07:37Z")
Around Christmas i started to get internet outages (1-5 min duration), every 20-40 min. In the Whole house. Did reset everything etc, to no avail. Thinking then it was some problem from the isp, but they said everything was ok from their side. I then started pinging from my Synology nas and pc to different dns and to the isp Gateway. Proving the outages. I was using a cheap Tp-link deco m4 mesh system, that has been 100% stable for many years now. But decided it must have been old and broken, so I instead got a waaaaay to overpriced Tp-link omada system. But the same f… outages persist. I then call isp again, but same answer. So I diconnected everything except pc and nas. And I had zero outages overnight. Added homey, and outages comes back. Added everything but Homey (Around 50 Devices), no outages for 2 days. As soon as Homey is Connected, the outages start again. Almost 5 weeks with troubleshooting, and I am almost losing it. Was considering buying the new Homey, but from what I have read, there are also Connection problems with that one also? I have tried: Connecting With 3 different routers (Isp`s Zyxel router, Tp-link Deco and Omada) Changing Power adapter on Homey. Changed ip adress on Homey multiple times, so there is no ip conflict, and there is only one dhcp server. Disabled 5g wifi. Changing channel between 20/40. Changing countless other options in wifi settings. Disabled many apps for better memory (It still says 1gb of 1gb used, but the “meter” is showing otherwise). I was trying to make backup, to maybe factory reset it. But that does not work either, due to “No Space left on Device”. I also see in Omada app that Homey has downloaded almost 10gb data, Within 6 hours. This seems like much, or is this normal? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 23, 2025, 12:27am UTC](https://community.homey.app/t/homey-pro-2019-causing-internet-outages/128590/2 "2025-01-23T00:27:08Z")
Never heard of Homey jamming all internet traffic, but everything is possible. I don’t think the issue is with your ISP, but something somehow completely chocking or blocking access to your WAN connection. > [@Statham85](#): > > I was trying to make backup, to maybe factory reset it. But that does not work either, due to “No Space left on Device”. Make sure all unused speech files are removed, “Speech” should use less than 170MB’s of storage And Insights should not take up over ~80MB’s of storage. ![1000042072](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/7/2769e7ed907a87e49371d6204c9e248c8b4d924c.jpeg) These two apparently use the same partition used by the backup process to store it’s temporary file, and this partition size doesn’t seem to be very big. A factory resetted Homey should not influence or even block your internet traffic. > [@Statham85](#): > > Homey has downloaded almost 10gb data, Within 6 hours. Depends on what you do with Homey. If it ain’t for actively downloading files, initiated by you, my bet will be the Philips Hue app by Athom. I’ve read several posts of huge amounts of data traffic caused by this app. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [January 23, 2025, 6:34am UTC](https://community.homey.app/t/homey-pro-2019-causing-internet-outages/128590/3 "2025-01-23T06:34:43Z")
You could try disabling all the apps to see if that helps. If you get no outages, then enable them one by one to see if it’s a particular app. ---
**Author:** ![JohanP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johanp/32/119002_2.png) [@JohanP](https://community.homey.app/u/JohanP)\ **Post date:** [January 23, 2025, 12:02pm UTC](https://community.homey.app/t/homey-pro-2019-causing-internet-outages/128590/4 "2025-01-23T12:02:02Z")
Is an actual outage (disconnect) or is the so much traffic that no other device is able to make outbound connections ? I once tried to connect my KPN decoder to the router where my domotica sits, had to enable UDP Proxy and Multicast routing to get the IPTV signals through and about 30-40 minutes later the whole wifi was crumbling down… Got any speakers (Sonos, Chomecast) ? ---
**Author:** ![FKey](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkey/32/14793_2.png) [@FKey](https://community.homey.app/u/FKey)\ **Post date:** [January 23, 2025, 6:49pm UTC](https://community.homey.app/t/homey-pro-2019-causing-internet-outages/128590/5 "2025-01-23T18:49:51Z")
Did you check on IP conflicts? Do your devices have fixed IP adresses? I had similar behaviour (total internet outage) caused by my laptop. When i unplug it from the internet cable it switches to wifi. That action once in a while completely blocked internet traffic until I unplugged the switch the laptop was connected to. ---
**Author:** ![Statham85](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/statham85/32/12885_2.png) [@Statham85](https://community.homey.app/u/Statham85)\ **Post date:** [January 23, 2025, 7:33pm UTC](https://community.homey.app/t/homey-pro-2019-causing-internet-outages/128590/6 "2025-01-23T19:33:18Z")
Yes, it completely shut down internet for 1-5 min (Homey is unreachable for 10-15min). But I got static ip from isp today, and Ive had no more internet outages for the last 6 hours atleast. But Homey still disconnects in the same interval. During those big green spikes, Homey is downloading something With 5-6 MB/s speed, and is unreachable. With all apps disabled. Total download last 8h = 20gb, Total upload 3gb. When response time is normal, i can login to Homey, and there is 0 kb/s download. Trying to Connect to Homey during spikes, i get 2 different errors 1. Cant Connect to Homey. 2. Failed to handshake client. Memory usage: Total 424MB Homey 235MB. Other 40MB - What is the rest used for? (149MB). Tried deleting the other stored voice, but still i cant make backup. The “Storage” tab wont even load, so I cant see how much Space there is left. No ip conflicts, and every device has fixed ip. ![IMG_6632](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/a/3a173e8d9a8df38efc8e92b792feb95f78dc417a.jpeg) ---
**Author:** ![Statham85](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/statham85/32/12885_2.png) [@Statham85](https://community.homey.app/u/Statham85)\ **Post date:** [January 23, 2025, 7:35pm UTC](https://community.homey.app/t/homey-pro-2019-causing-internet-outages/128590/7 "2025-01-23T19:35:20Z")
Picture is result of pinging Homey from nas. ---
**Author:** ![JohanP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johanp/32/119002_2.png) [@JohanP](https://community.homey.app/u/JohanP)\ **Post date:** [January 23, 2025, 8:09pm UTC](https://community.homey.app/t/homey-pro-2019-causing-internet-outages/128590/8 "2025-01-23T20:09:22Z")
I do think it’s the homey flooding the network, so no real ‘disconnect’. Homey doing the same with all apps (and flows ?) disabled, and dl data sounds pretty weird. I’d guess it’s either broken and trying to dl some software/firmware… Have you tried a full reset and renew/install all software ? Manual is here on the forum somewhere… ---
**Author:** ![Statham85](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/statham85/32/12885_2.png) [@Statham85](https://community.homey.app/u/Statham85)\ **Post date:** [January 23, 2025, 8:25pm UTC](https://community.homey.app/t/homey-pro-2019-causing-internet-outages/128590/9 "2025-01-23T20:25:02Z")
Ok. Weird that static ip from isp stopped other devices from getting disconnected also. Yep, every app is disabled. No, I am trying to make backup first. ---
**Author:** ![JohanP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johanp/32/119002_2.png) [@JohanP](https://community.homey.app/u/JohanP)\ **Post date:** [January 24, 2025, 8:52am UTC](https://community.homey.app/t/homey-pro-2019-causing-internet-outages/128590/10 "2025-01-24T08:52:14Z")
> [@Homey pro 2019 causing internet outages](https://community.homey.app/t/homey-pro-2019-causing-internet-outages/128590/9): > > Ok. Weird that static ip from isp stopped other devices from getting disconnected also. Yep, every app is disabled. No, I am trying to make backup first. That means you’re probably not getting disconnected but you’re Wifi or router is getting overloaded… Like a closed road or a trafficjam; the endresult is you’re not moving forward anyway…