# Homey pro 2019-\>2023 valley of tears **URL:** \ **Category:** Questions & Help\ **Created:** [October 6, 2025, 4:43pm UTC](https://community.homey.app/t/homey-pro-2019-2023-valley-of-tears/143841 "2025-10-06T16:43:36Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Hans\_Heintz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hans_heintz/32/30553_2.png) [@Hans\_Heintz](https://community.homey.app/u/Hans_Heintz)\ **Post date:** [October 6, 2025, 4:43pm UTC](https://community.homey.app/t/homey-pro-2019-2023-valley-of-tears/143841/1 "2025-10-06T16:43:36Z")
Since wanting to use energy dongle spent 400 eur on new version homey pro 2023 Made backup. Disconnected 2019. Connected 2023 Found in homey app, restored all seemed succesfull. ALL MY DEVICES have a red exclamation. If i take one app, ikea. Restart will not wotk = not installed. Installed by hand. Restart now will work. But still all devices are red exclamation. Do I really have to reintroduce all devices. Do I really have te remake avery flow. What kind of customer support is this? Buy my new version after 4 years and be f\*\*d Thank you! ---
**Author:** ![Hans\_Heintz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hans_heintz/32/30553_2.png) [@Hans\_Heintz](https://community.homey.app/u/Hans_Heintz)\ **Post date:** [October 6, 2025, 5:17pm UTC](https://community.homey.app/t/homey-pro-2019-2023-valley-of-tears/143841/2 "2025-10-06T17:17:08Z")
I managed to repair two ikea smartplugs by pushing a pin in the reset hole. So this is the valley of tears that awaits me. The phrase “amateur night” from the movie ronin comes to mind. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 6, 2025, 6:41pm UTC](https://community.homey.app/t/homey-pro-2019-2023-valley-of-tears/143841/3 "2025-10-06T18:41:17Z")
Have read the following ? [https://support.homey.app/hc/en-us/articles/9302284997660-Migrating-data-from-Homey-Pro-2016-2019-to-Homey-Pro-Early-2023](https://support.homey.app/hc/en-us/articles/9302284997660-Migrating-data-from-Homey-Pro-2016-2019-to-Homey-Pro-Early-2023) > # Zigbee devices not responding after restoring a backup > > Every Zigbee device needs to be sent a repair command to start working on your new Homey Pro. To do so, go to the device settings on the Homey Mobile App and click “Try to repair” under Maintenance. In the [Homey Web App](https://my.homey.app/), you can right-click the device tile and click repair. and on the Community many posts like: > [@\[HowTo\] Homey Pro (Early 2023) - Migrating from Homey (Pro) (Early 2016-2019)](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516): > > I see a lot of questions on Slack and here due to mistakes or nor reading. Lets see if we can organize them by topic. I have written a [[HowTo] Homey Backup and Restore - Homey Migration](https://community.homey.app/t/howto-homey-backup-and-restore-homey-migration/25732) before when Backup-Restore came available. Almost everything from the old topic is still true, Add to that: You need a recent successful backup of your other Homey; Not validated, but pretty sure: you can’t migrate back from a Backup if the new Model Homey to a older model Homey! Check all Homey apps on you… and many other posts, > [@Hans\_Heintz](#): > > Do I really have to reintroduce all devices. Yes, that is due to the better Zigbee Chip, as described. > [@Hans\_Heintz](#): > > Do I really have te remake avery flow. NO, the Device repair will keep the old Restored Device. All flows wil work after repairing every device once. ---
**Author:** ![Hans\_Heintz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hans_heintz/32/30553_2.png) [@Hans\_Heintz](https://community.homey.app/u/Hans_Heintz)\ **Post date:** [October 7, 2025, 2:57am UTC](https://community.homey.app/t/homey-pro-2019-2023-valley-of-tears/143841/4 "2025-10-07T02:57:42Z")
I read the text about apps reinstalling autom. But they didn’t. I did not spent 400 euro again to search for many posts on the forum. If i have a new 23 and restore a backup from a 19 the restore app might know what i am doing and provide a bit more guidance and troubleshooting. Even with their own apps like ikea you are left in the dark. People upgrading should know what they are getting themselves into. Might as well switch to home assistant if it is a DIY hobby project. ---
**Author:** ![Hans\_Heintz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hans_heintz/32/30553_2.png) [@Hans\_Heintz](https://community.homey.app/u/Hans_Heintz)\ **Post date:** [October 7, 2025, 3:01am UTC](https://community.homey.app/t/homey-pro-2019-2023-valley-of-tears/143841/5 "2025-10-07T03:01:23Z")
Fibaro devices fail. Invalid node. The horror. ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [October 7, 2025, 4:22pm UTC](https://community.homey.app/t/homey-pro-2019-2023-valley-of-tears/143841/6 "2025-10-07T16:22:36Z")
If you want help, then stop hammering. Just ask for it. Works much better. ---
**Author:** ![MarcoV](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcov/32/12410_2.png) [@MarcoV](https://community.homey.app/u/MarcoV)\ **Post date:** [October 8, 2025, 11:27am UTC](https://community.homey.app/t/homey-pro-2019-2023-valley-of-tears/143841/7 "2025-10-08T11:27:07Z")
Just moved from 2019 to 2023 pro version last days. Just made the choice of not restoring the backup of 2019 version , but build from scratch.( as many people stated / advised) Pro 2023 version is after 1,5 day completly up and running and working as a charm ( 100% better zwave / zigbee network ) then the 2019 version. Almost every device was connected very easily ( I have around 100 devices ) , some give me some difficulties. Overall I am very happy with the new pro 2023