# Homey pro 2016 can't find my devices
**URL:** https://community.homey.app/t/homey-pro-2016-cant-find-my-devices/104783
**Category:** Questions & Help
**Tags:** z-wave, homey-pro
**Created:** [February 24, 2024, 11:17am UTC](https://community.homey.app/t/homey-pro-2016-cant-find-my-devices/104783 "2024-02-24T11:17:51Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Andreas\_Yngvesson](https://community.homey.app/u/Andreas_Yngvesson)
#### Post date: [February 24, 2024, 11:17am UTC](https://community.homey.app/t/homey-pro-2016-cant-find-my-devices/104783/1 "2024-02-24T11:17:51Z")
Hi.
I’d appreciate your help and thoughts on a problem of mine.
I came home and found that my Homey pro 2016 can’t connect to any of my devices.
When I click on a device in the app it shows the message show in the attached screenshot.
Anyone with an idea on this?
Already rebooted and restarted all apps.
Thanks!
---
### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [February 25, 2024, 1:38am UTC](https://community.homey.app/t/homey-pro-2016-cant-find-my-devices/104783/2 "2024-02-25T01:38:54Z")
Hello Andreas, welcome.
> [@Andreas\_Yngvesson](#):
>
> can’t connect to any of my devices
Any as in _any_, or is it about any zwave / any zigbee device?
Also, first thing you can do: see if replacing the power supply and it’s cable makes a difference:
> [@\[Tip\] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744/1):
>
> **Known issue’s**
>
> - **General Stability due to USB Power Supply**
> Probably the second weakest link of Homey Pro 201x (the white ball), is the USB Power supply delivered with the Homey.
> Although the relative number of issues could be low, many users have reported Homey restarting many times an hour and giving crinkling noises after months or years working fine, or weird zigbee issues. It could start with only restarting once a day.
> In all Cases that Homey does not keep running: Please lookup another decent (from a well known brand) USB Adapter, with 5 Volt and at least 2 A (2000 mA);
> Homey doesn’t use 2000mA but the higher rated USB adapters are usually more stable.
> In case of doubt regarding inexplicable stability problems, often with unpredicted restarts, please replace the USB Adapter. If the original Adapter is defect create a [support ticked at Athom](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request).
> _No reason for using the Fast Charge, Quick Charge or Qi as Homey doesn’t use these provide power options_
---
### Author:  [@DirkG](https://community.homey.app/u/DirkG)
#### Post date: [February 25, 2024, 10:06am UTC](https://community.homey.app/t/homey-pro-2016-cant-find-my-devices/104783/4 "2024-02-25T10:06:12Z")
Hi Andreas, welcome!
> [@Andreas\_Yngvesson](#):
>
> I came home and found that my Homey pro 2016 can’t connect to any of my devices.
What does it mean exactly? The devices worked before? Which devices? Just Z-Wave or also other devices?
And have you checked what’s the error description says?
So have you checked if the App (Aeotec) is disabled?
---
### Author:  [@Andreas\_Yngvesson](https://community.homey.app/u/Andreas_Yngvesson)
#### Post date: [February 25, 2024, 10:59am UTC](https://community.homey.app/t/homey-pro-2016-cant-find-my-devices/104783/5 "2024-02-25T10:59:15Z")
Hi,
Thanks to the both of you for getting back to me and for sending the community’s rules.
So for now all my devices are z-wave.
Mostly fibaro and aoetec.
All apps are enabled.
The devices worked fine before. I’m not sure when they stopped working. I have been away for 3 weeks.
The only description I have found is the one I attached in the picture.
I’m fairly new to this I’m afraid…
I have changed the power supply but not the cable. I need to buy one first.
Changing the power supply did not improve the situation.
/Andreas
---
### Author:  [@DirkG](https://community.homey.app/u/DirkG)
#### Post date: [February 25, 2024, 11:21am UTC](https://community.homey.app/t/homey-pro-2016-cant-find-my-devices/104783/6 "2024-02-25T11:21:59Z")
Please check in [Developer Tools → Z-Wave](https://tools.developer.homey.app/tools/zwave) if the devices still listed and what their state are.
Are the names of the devices still listed in the column _ **Device Name** _? What’s in the column _ **Route** _ listed? _Last working route_, _Prev. last working route_ or _Unknown_?
Maybe you can post a screenshot?
---
### Author:  [@Andreas\_Yngvesson](https://community.homey.app/u/Andreas_Yngvesson)
#### Post date: [February 25, 2024, 12:34pm UTC](https://community.homey.app/t/homey-pro-2016-cant-find-my-devices/104783/7 "2024-02-25T12:34:45Z")
See The screenshots below. I can se my devices under devices in the left panel but all looks like in the first picture. Ready=no. Aviable=no.
Noting shows in The z-wave panel. It just keeps trying to load. When you open z-wave the to red messages in the lower left corner appears.
Second picture.
---
### Author:  [@Andreas\_Yngvesson](https://community.homey.app/u/Andreas_Yngvesson)
#### Post date: [February 25, 2024, 12:35pm UTC](https://community.homey.app/t/homey-pro-2016-cant-find-my-devices/104783/8 "2024-02-25T12:35:23Z")
---
### Author:  [@Andreas\_Yngvesson](https://community.homey.app/u/Andreas_Yngvesson)
#### Post date: [February 25, 2024, 12:36pm UTC](https://community.homey.app/t/homey-pro-2016-cant-find-my-devices/104783/9 "2024-02-25T12:36:45Z")
It doesent show in the second picture but the “loading icon” a spinning circle is show all the time.
---
### Author:  [@DirkG](https://community.homey.app/u/DirkG)
#### Post date: [February 25, 2024, 1:22pm UTC](https://community.homey.app/t/homey-pro-2016-cant-find-my-devices/104783/10 "2024-02-25T13:22:43Z")
And you don’t use user devices than Z-Wave? Also no cloud devices that are connected via the Internet?
If the problem is only related to the Z-Wave devices, then something seems to be broken that has to do with Z-Wave.
You can try to unplug Homey, wait 15 minutes and then plug Homey back in. After that, wait again 15 minutes and check if the problem is solved.
If not, you should contact the Support of Athom.