# Homey Phone App no longer sees my Homey

**URL:** <https://community.homey.app/t/homey-phone-app-no-longer-sees-my-homey/19580>\
**Category:** Questions & Help\
**Created:** [October 21, 2019, 3:25pm UTC](https://community.homey.app/t/homey-phone-app-no-longer-sees-my-homey/19580 "2019-10-21T15:25:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![K\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/k_s/32/11635_2.png) [@K\_S](https://community.homey.app/u/K_S)\
**Post date:** [October 21, 2019, 3:25pm UTC](https://community.homey.app/t/homey-phone-app-no-longer-sees-my-homey/19580/1 "2019-10-21T15:25:05Z")

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My Homey seems to be missing from the app (Android v2.8.1)

The app said homey offline retry. Retry failed, so I restarted homey. Same. So I reinstalled the app on my phone… Now it’s saying I don’t have any homeys. When I go to install an app onto homey from a that apps.athom website, it says “no devices available”. I can still login to [developer.athom.com](http://developer.athom.com) and see my devices/ create a diagnostics report.

But how do I get my homey connected back to the app without losing everything?

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**Author:** ![Robin\_van\_Kekem](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_van_kekem/32/8187_2.png) [@Robin\_van\_Kekem](https://community.homey.app/u/Robin_van_Kekem)\
**Post date:** [October 22, 2019, 2:09pm UTC](https://community.homey.app/t/homey-phone-app-no-longer-sees-my-homey/19580/2 "2019-10-22T14:09:49Z")

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I guess you should contact Athom support about this.  
Are you shure you are using the same login/account on your phone as the login you used for the developer page?

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**Author:** ![K\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/k_s/32/11635_2.png) [@K\_S](https://community.homey.app/u/K_S)\
**Post date:** [October 22, 2019, 8:51pm UTC](https://community.homey.app/t/homey-phone-app-no-longer-sees-my-homey/19580/3 "2019-10-22T20:51:59Z")

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I did. They didn’t respond. That’s why I posted here.

Yes I’m sure. I was logged in all along with the same account.

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [October 23, 2019, 6:30am UTC](https://community.homey.app/t/homey-phone-app-no-longer-sees-my-homey/19580/4 "2019-10-23T06:30:16Z")

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> [@K\_S](#):
>
> They didn’t respond. That’s why I posted here.

We can’t help you ☹