# Homey offline / wifi issues? **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [May 2, 2023, 5:18pm UTC](https://community.homey.app/t/homey-offline-wifi-issues/79973 "2023-05-02T17:18:04Z")\ **Posts on this page:** 1\ **Showing post:** 8
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 2, 2023, 11:35pm UTC](https://community.homey.app/t/homey-offline-wifi-issues/79973/8 "2023-05-02T23:35:58Z")
The setup of your wifi can be a huge factor here. Homey early 201x models are most happy with “old fashioned” straightforward 2.4GHz wifi. > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… You can also consider monitoring Homey \<–\> Wifi AP with [NetScan](https://homey.app/en-us/app/com.netscan/Net-Scan/), to see if it is stable or not. --- _[View the full topic](https://community.homey.app/t/homey-offline-wifi-issues/79973)._