# Homey offline/online **URL:** \ **Category:** Questions & Help\ **Created:** [November 20, 2025, 3:49pm UTC](https://community.homey.app/t/homey-offline-online/145595 "2025-11-20T15:49:46Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [November 20, 2025, 3:49pm UTC](https://community.homey.app/t/homey-offline-online/145595/1 "2025-11-20T15:49:46Z")
The past few days I get a lot of notifications that Homey is offline and some time later (within a minute or up to 20 minutes) another notification that it is connected again. In my log from Ubiquiti Unifi I see that it didn’t have any disconnects at all since the 17th of November. How can I best trouble shoot this? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 20, 2025, 4:07pm UTC](https://community.homey.app/t/homey-offline-online/145595/2 "2025-11-20T16:07:46Z")
You mean messages from this function? ![Screenshot_20251120_170358_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/b/dbd073d7b1a7ac58333c4c0982ecd3af501435ff.jpeg) This only checks if Homey can be reached from Athom Cloud servers (as to my knowledge) With use of the Net Scan app, you can monitor your router and (an) internet address(es), to see what actually is offline and when. ---
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [November 20, 2025, 9:27pm UTC](https://community.homey.app/t/homey-offline-online/145595/3 "2025-11-20T21:27:39Z")
Yes, those are the messages I am referring to. Ah, ok so it seems there is no issue with my network. ---
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [November 21, 2025, 9:01pm UTC](https://community.homey.app/t/homey-offline-online/145595/4 "2025-11-21T21:01:31Z")
It also mentions on a regular basis that it is offline. Not sure what is happening ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 21, 2025, 10:22pm UTC](https://community.homey.app/t/homey-offline-online/145595/5 "2025-11-21T22:22:08Z")
By Net Scan you mean? Or does the Homey app say “Homey offline”? Is it Wifi or Lan connected? ---
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [November 22, 2025, 7:32am UTC](https://community.homey.app/t/homey-offline-online/145595/6 "2025-11-22T07:32:28Z")
No, I meant the Homey app. Both the app in Android devices and web app on several systems. The Homey is WiFi connected. Apart from the offline/online notifications there were more inconsitencies. Some flows not running properly, lights that seem to respond slower than usually. Sounds weird perhaps, but the only thing I can think of that changed around the house recently is my daughter switching from Android phone and tablet to an iPhone and iPad. Yesterday for the first time ever one of my Sonos speakers also lost connection to the play bar. However, since yesterday evening, things that were flakey are running better again and the offline/online notifications have disappeared and Homey seems more responsive. Perhaps a reboot of my network is a wise thing to do anyway. Or it was just a glitch in the matrix 🙂 ---
**Author:** ![farna](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/farna/32/164278_2.png) [@farna](https://community.homey.app/u/farna)\ **Post date:** [May 24, 2026, 7:01am UTC](https://community.homey.app/t/homey-offline-online/145595/7 "2026-05-24T07:01:41Z")
I have exactly the same problem. All of a sudden one morning (2026-05-21) I got a notification that the Homey Pro (2026) had gone offline and then a little later I got a new notification that it had reconnected. After that, it has been losing connection almost every morning and then reconnecting again. Happened just now again. ![1000004425](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/5/159992eeb0e8a8a5e07997e826c938fec2cb40b1.jpeg) ---
**Author:** ![Andrew\_Dickinson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrew_dickinson/32/120751_2.png) [@Andrew\_Dickinson](https://community.homey.app/u/Andrew_Dickinson)\ **Post date:** [May 24, 2026, 11:44am UTC](https://community.homey.app/t/homey-offline-online/145595/8 "2026-05-24T11:44:47Z")
I was getting this too. Did a full reset of the unit by pressing the reset buttom and has been all OK since then. But did lose all my flows as had not backed them up