# Homey offline issue **URL:** \ **Category:** Questions & Help\ **Created:** [February 3, 2020, 11:05am UTC](https://community.homey.app/t/homey-offline-issue/25408 "2020-02-03T11:05:24Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![reusje](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/reusje/32/941_2.png) [@reusje](https://community.homey.app/u/reusje)\ **Post date:** [February 3, 2020, 11:05am UTC](https://community.homey.app/t/homey-offline-issue/25408/1 "2020-02-03T11:05:24Z")
The last 2-3 weeks my homey goes offline almost every 2 days. ![Screenshot_20200201-133734](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/c/0cdeaebe4609f2aa769cef18ecbb6019048895ae.jpeg) I cannot connect to the application and none of the flows work. If It reboot homey everything works fine again… I didnt change anything the last year and I always install the latest homey firmware updates. Any ideas how to find the issue? A log file? Already did a 3h PTP. ---
**Author:** ![heretic1988](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heretic1988/32/595_2.png) [@heretic1988](https://community.homey.app/u/heretic1988)\ **Post date:** [February 3, 2020, 2:43pm UTC](https://community.homey.app/t/homey-offline-issue/25408/3 "2020-02-03T14:43:50Z")
How does a power supply solve/cause connection issues? (Genuine question). If the plug was at fault, Homey should just be having no power, instead of being powered on, but “offline”? I have the same issues as OP btw. ---
**Author:** ![Fire69](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fire69/32/8758_2.png) [@Fire69](https://community.homey.app/u/Fire69)\ **Post date:** [February 3, 2020, 2:58pm UTC](https://community.homey.app/t/homey-offline-issue/25408/4 "2020-02-03T14:58:58Z")
> [@reusje](#): > > and none of the flows work It’s not just a connection issue if his flows don’t run. A faulty power adapter is known to cause many strange problems. Can’t hurt to try. Who doesn’t have a spare adapter laying in a drawer somewhere… ---
**Author:** ![seiko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/seiko/32/10963_2.png) [@seiko](https://community.homey.app/u/seiko)\ **Post date:** [February 3, 2020, 4:52pm UTC](https://community.homey.app/t/homey-offline-issue/25408/6 "2020-02-03T16:52:52Z")
I have the same issue, exept mine flows just keep working exept Those which need to go thru mine router. Also the adapter? ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [February 3, 2020, 7:10pm UTC](https://community.homey.app/t/homey-offline-issue/25408/7 "2020-02-03T19:10:10Z")
Separated the 2 and 5 GHz on router? Homey dosen’t like them integrated, solved my problems! ---
**Author:** ![reusje](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/reusje/32/941_2.png) [@reusje](https://community.homey.app/u/reusje)\ **Post date:** [February 4, 2020, 8:46am UTC](https://community.homey.app/t/homey-offline-issue/25408/8 "2020-02-04T08:46:32Z")
Ok thanks for the advice. I only found a 2.0 A adapter at home but I will give it a try. 2 and 5ghz are not separated but this didn’t give any issues for the last x years and if it’s not connected to the internet the normal flows would still work I assume (lights etc). Will post an update in a month if it solved the issue 😉 ---
**Author:** ![reusje](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/reusje/32/941_2.png) [@reusje](https://community.homey.app/u/reusje)\ **Post date:** [February 6, 2020, 9:38am UTC](https://community.homey.app/t/homey-offline-issue/25408/9 "2020-02-06T09:38:48Z")
And 2 days later Homey crashed again ☹ Is a 2.0A adapter not enough maybe? Really annoying problem since you cannot do much about it… I deleted some apps I don’'t use anymore. ---
**Author:** ![pvkan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pvkan/32/16433_2.png) [@pvkan](https://community.homey.app/u/pvkan)\ **Post date:** [February 6, 2020, 3:09pm UTC](https://community.homey.app/t/homey-offline-issue/25408/10 "2020-02-06T15:09:38Z")
I have the same issue here. I bought a new USB adapter with 2.4Amp over 5V. That should give enough current. This adapter also filters powerdissortions coming form the outlet ; maybe the Homey is just very sensitive. I just give it a try; it was only about €15 euro. Running flawless for 4 days now (knock on wood). Peter ---
**Author:** ![Michael](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael/32/110520_2.png) [@Michael](https://community.homey.app/u/Michael)\ **Post date:** [February 6, 2020, 3:43pm UTC](https://community.homey.app/t/homey-offline-issue/25408/11 "2020-02-06T15:43:23Z")
> [@Fire69](#): > > Who doesn’t have a spare adapter laying in a drawer somewhere… I didn’t with 2.x amp, all power adapters we have are lower so i bought one and threw it in a drawer for when my Homey starts to mumble… ---
**Author:** ![Fire69](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fire69/32/8758_2.png) [@Fire69](https://community.homey.app/u/Fire69)\ **Post date:** [February 7, 2020, 9:12am UTC](https://community.homey.app/t/homey-offline-issue/25408/12 "2020-02-07T09:12:16Z")
Not even a single spare phone charger you could use for testing a couple of hours? ---
**Author:** ![Michael](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael/32/110520_2.png) [@Michael](https://community.homey.app/u/Michael)\ **Post date:** [February 7, 2020, 9:33am UTC](https://community.homey.app/t/homey-offline-issue/25408/13 "2020-02-07T09:33:26Z")
Only Iphone chargers but those are to low. ---
**Author:** ![KonradWalsh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/konradwalsh/32/147_2.png) [@KonradWalsh](https://community.homey.app/u/KonradWalsh)\ **Post date:** [February 7, 2020, 7:08pm UTC](https://community.homey.app/t/homey-offline-issue/25408/14 "2020-02-07T19:08:00Z")
In the forum’s I am seeing a trend of crashing and offline homey devices over the last 24 hours I had it happen last night too… I could reboot and get about 5 minutes before went offline I used the 5 mins to remove as many apps I could until it stabilized… its been fine for 24 hours now ---
**Author:** ![Berni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/berni/32/9528_2.png) [@Berni](https://community.homey.app/u/Berni)\ **Post date:** [February 7, 2020, 10:18pm UTC](https://community.homey.app/t/homey-offline-issue/25408/15 "2020-02-07T22:18:27Z")
Check your network in combination of the Hue App. The Hue App could cause this behavior. ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [February 7, 2020, 11:35pm UTC](https://community.homey.app/t/homey-offline-issue/25408/16 "2020-02-07T23:35:18Z")
That is not correct, I`m running two full bridges of Hue, noe problems! Reason for that is daily scheduled restarts, so the memory issue reputation of Hue app dosen`t have time to make a problem. This sounds like a LAN problem, how have you configured (range etc) your network? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [February 8, 2020, 7:23am UTC](https://community.homey.app/t/homey-offline-issue/25408/17 "2020-02-08T07:23:15Z")
> [@Tangodelta](#): > > That is not correct There are a number of people that have noticed that while the Hue app is running, Homey is having networking issues. When they stop/uninstall the app, the issues disappear. ---
**Author:** ![Steven\_de\_Boer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/steven_de_boer/32/16600_2.png) [@Steven\_de\_Boer](https://community.homey.app/u/Steven_de_Boer)\ **Post date:** [February 9, 2020, 8:26am UTC](https://community.homey.app/t/homey-offline-issue/25408/18 "2020-02-09T08:26:27Z")
I have the same issue here, also a new powerful adapter did not resolve it. What Hue app are you referring to? There are several? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [February 9, 2020, 8:29am UTC](https://community.homey.app/t/homey-offline-issue/25408/19 "2020-02-09T08:29:07Z")
I meant [the official Athom app for Hue](https://homey.app/nl-nl/app/nl.philips.hue/Philips-Hue/). ---
**Author:** ![Steven\_de\_Boer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/steven_de_boer/32/16600_2.png) [@Steven\_de\_Boer](https://community.homey.app/u/Steven_de_Boer)\ **Post date:** [February 9, 2020, 8:34am UTC](https://community.homey.app/t/homey-offline-issue/25408/20 "2020-02-09T08:34:46Z")
I am not using that app, I do have this one: [Philips Hue, without the bridge App voor Homey | Homey](https://homey.app/nl-nl/app/com.philips.hue.zigbee/Philips-Hue-ZigBee/) The problem seems to be a bit broader, to me it does seem like a network issue, tried many things (restart apps multiple times a day, homey power off for more than 30 mins etc.)… Maybe a quick release of 3.2.2 will solve the issues 😉 ---
**Author:** ![Andrea\_M](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrea_m/32/18744_2.png) [@Andrea\_M](https://community.homey.app/u/Andrea_M)\ **Post date:** [February 9, 2020, 9:35am UTC](https://community.homey.app/t/homey-offline-issue/25408/21 "2020-02-09T09:35:31Z")
My homey pro is giving these offline problems in the last 4days. I’ve to unplug and plug again the power to reboot it. I’ve no hue bridge or hue apps installed. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [February 9, 2020, 9:39am UTC](https://community.homey.app/t/homey-offline-issue/25408/22 "2020-02-09T09:39:30Z")
There are plenty of other issues with Homey’s networking, but the Hue-issue is at least one that’s easy to test for. [Next page](https://community.homey.app/t/homey-offline-issue/25408.md?page=2)