# Homey offline in app (need to press reconnect many times before i get connection)

**URL:** <https://community.homey.app/t/homey-offline-in-app-need-to-press-reconnect-many-times-before-i-get-connection/20402>\
**Category:** Questions & Help\
**Created:** [November 8, 2019, 10:57am UTC](https://community.homey.app/t/homey-offline-in-app-need-to-press-reconnect-many-times-before-i-get-connection/20402 "2019-11-08T10:57:17Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Joel\_A](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joel_a/32/1154_2.png) [@Joel\_A](https://community.homey.app/u/Joel_A)\
**Post date:** [November 8, 2019, 10:57am UTC](https://community.homey.app/t/homey-offline-in-app-need-to-press-reconnect-many-times-before-i-get-connection/20402/1 "2019-11-08T10:57:17Z")

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Hi,

I´ve had this problem for a while now, In the app it says Homey is offline, but if you press re-connect eventually you get connected…

I have 1 homey at work and 1 at home and its the same with both…

This never happend before? It starts to get really annoying, anyone with a solution?

Best regards/Joel

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**Author:** ![anon2681894](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@anon2681894](https://community.homey.app/u/anon2681894)\
**Post date:** [November 8, 2019, 2:50pm UTC](https://community.homey.app/t/homey-offline-in-app-need-to-press-reconnect-many-times-before-i-get-connection/20402/2 "2019-11-08T14:50:17Z")

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Do you have more information ??  
Firmware on homey, App op phone?  
Did you try a PtP (pull the plug on homey) and wait 10 min before replugging

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**Author:** ![Joel\_A](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joel_a/32/1154_2.png) [@Joel\_A](https://community.homey.app/u/Joel_A)\
**Post date:** [November 8, 2019, 3:24pm UTC](https://community.homey.app/t/homey-offline-in-app-need-to-press-reconnect-many-times-before-i-get-connection/20402/3 "2019-11-08T15:24:45Z")

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> Pics deleted by Moderator.

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<div class="post-metadata">

**Author:** ![Joel\_A](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joel_a/32/1154_2.png) [@Joel\_A](https://community.homey.app/u/Joel_A)\
**Post date:** [November 8, 2019, 3:36pm UTC](https://community.homey.app/t/homey-offline-in-app-need-to-press-reconnect-many-times-before-i-get-connection/20402/4 "2019-11-08T15:36:38Z")

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Sometimes it works directly but most of the times lately it says it’s offline and then after many retrying it works to connect…

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**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\
**Post date:** [November 8, 2019, 3:41pm UTC](https://community.homey.app/t/homey-offline-in-app-need-to-press-reconnect-many-times-before-i-get-connection/20402/5 "2019-11-08T15:41:44Z")

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Did someone tell u alr it’s not very handy to post cloudID’s on the forums?

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<div class="post-metadata">

**Author:** ![Joel\_A](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joel_a/32/1154_2.png) [@Joel\_A](https://community.homey.app/u/Joel_A)\
**Post date:** [November 8, 2019, 6:37pm UTC](https://community.homey.app/t/homey-offline-in-app-need-to-press-reconnect-many-times-before-i-get-connection/20402/6 "2019-11-08T18:37:43Z")

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Oops… Didn’t know that😁