# Homey offline/crashed? Power adapter issue? **URL:** \ **Category:** Devices\ **Created:** [April 29, 2023, 9:10am UTC](https://community.homey.app/t/homey-offline-crashed-power-adapter-issue/79836 "2023-04-29T09:10:33Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Jesper\_domotica](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jesper_domotica/32/73757_2.png) [@Jesper\_domotica](https://community.homey.app/u/Jesper_domotica)\ **Post date:** [April 29, 2023, 9:10am UTC](https://community.homey.app/t/homey-offline-crashed-power-adapter-issue/79836/1 "2023-04-29T09:10:33Z")
Hi, Since a couple of days my Homey is offline. The led ring is normal spectrum. When i take off the power, its turning white, and after that its breathing red. A minute later its starting again with the spectrum. But i still cannot open my Homey. So i though maybe is this the issue with the power adapter. Yesterday i recieved the new one, but still the same issue. So i was reading on the internet that i need to reset it. When i turn it upside down, there is a small hole. When i place a pin in it, it doesnt do nothing. It feels like there is no button to click on it? Someone else who have the same problems or someone who can help me? Thanks a lot ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [April 29, 2023, 11:16am UTC](https://community.homey.app/t/homey-offline-crashed-power-adapter-issue/79836/2 "2023-04-29T11:16:48Z")
Homey 2023 ? The reset pin is slightly lower, you need longer tool… But this is the reset pin so I hope you have backups. Which RC version were you on? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 29, 2023, 12:04pm UTC](https://community.homey.app/t/homey-offline-crashed-power-adapter-issue/79836/3 "2023-04-29T12:04:54Z")
And did you use the original or a _longer_ USB cable? Longer cable = nono > [@Pro early 2023 wifi uitschakelen](https://community.homey.app/t/pro-early-2023-wifi-uitschakelen/78900/22): > > aangezien Homey niet in de buurt van een stopcontact staat had ik er een langere USB kabel tussen gezet dus de kabel van de adapter naar Homey zelf vandaar ---
**Author:** ![Erwtje](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erwtje/32/16648_2.png) [@Erwtje](https://community.homey.app/u/Erwtje)\ **Post date:** [April 29, 2023, 1:24pm UTC](https://community.homey.app/t/homey-offline-crashed-power-adapter-issue/79836/4 "2023-04-29T13:24:02Z")
I did and still do use a longer cable with no problems only I don’t use the original powerplug because of the undervoltage issue ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 29, 2023, 1:29pm UTC](https://community.homey.app/t/homey-offline-crashed-power-adapter-issue/79836/5 "2023-04-29T13:29:17Z")
Long(er) cable can cause voltage drops, when it works for you, you’re lucky🤗 ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [April 29, 2023, 2:59pm UTC](https://community.homey.app/t/homey-offline-crashed-power-adapter-issue/79836/6 "2023-04-29T14:59:25Z")
> [@Jesper\_domotica](#): > > So i was reading on the internet that i need to reset it. Where did you read what? ---
**Author:** ![Jesper\_domotica](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jesper_domotica/32/73757_2.png) [@Jesper\_domotica](https://community.homey.app/u/Jesper_domotica)\ **Post date:** [April 30, 2023, 11:25am UTC](https://community.homey.app/t/homey-offline-crashed-power-adapter-issue/79836/7 "2023-04-30T11:25:40Z")
I have reset on the PC right now, and make another backup from it. Just restored it and i think it will work again with the new adapter. Thanks for help. With the old adapter it crashed again. ---
**Author:** ![flaviuvlaicu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/flaviuvlaicu/32/97113_2.png) [@flaviuvlaicu](https://community.homey.app/u/flaviuvlaicu)\ **Post date:** [February 26, 2024, 2:13pm UTC](https://community.homey.app/t/homey-offline-crashed-power-adapter-issue/79836/8 "2024-02-26T14:13:12Z")
Can Homey Pro 2023 be hooked to for example a 5.2V 3A power adapter from apple that also has other voltages? Can the device choose it’s prefered voltage? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 26, 2024, 9:53pm UTC](https://community.homey.app/t/homey-offline-crashed-power-adapter-issue/79836/9 "2024-02-26T21:53:39Z")
> [@flaviuvlaicu](#): > > 5.2V 3A power adapter from apple 5.2V is the exact value Homey Pro 2023 needs. Not less, not more. When it’s a multi-voltage adapter, first make sure the output voltage really is 5.2V before connecting it with Homey. 3A is more than sufficient, 2A is the minimum advised amperage. > [@flaviuvlaicu](#): > > Can the device choose it’s prefered voltage? No.