# Homey offline because of Hue App/ Bridge? **URL:** \ **Category:** Questions & Help\ **Created:** [August 14, 2019, 12:14pm UTC](https://community.homey.app/t/homey-offline-because-of-hue-app-bridge/16848 "2019-08-14T12:14:18Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Berni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/berni/32/9528_2.png) [@Berni](https://community.homey.app/u/Berni)\ **Post date:** [August 14, 2019, 12:14pm UTC](https://community.homey.app/t/homey-offline-because-of-hue-app-bridge/16848/1 "2019-08-14T12:14:18Z")
I have since several month the issue that Homey is offline at least once a night or several times a day. I have started to disable several apps to monitor cpu usage and memory and found now after disabling the Hue App, that Homey is stable since one day. Does anyone have a similar experience? ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [August 14, 2019, 12:34pm UTC](https://community.homey.app/t/homey-offline-because-of-hue-app-bridge/16848/2 "2019-08-14T12:34:38Z")
Probably the ac adapter. Search this forum as this seems an issue that happens a lot. Try a different ac adapter with at least the same ampère as the original Homey ac adapter. ---
**Author:** ![Martijn\_Kamp](https://avatars.discourse-cdn.com/v4/letter/m/f475e1/32.png) [@Martijn\_Kamp](https://community.homey.app/u/Martijn_Kamp)\ **Post date:** [August 14, 2019, 1:07pm UTC](https://community.homey.app/t/homey-offline-because-of-hue-app-bridge/16848/3 "2019-08-14T13:07:15Z")
I also removed the Hue app and changed the AC-adapter. Homey is for now more stable . ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [August 14, 2019, 2:03pm UTC](https://community.homey.app/t/homey-offline-because-of-hue-app-bridge/16848/4 "2019-08-14T14:03:39Z")
And then we install the Hue app again to find out it was only the adapter? ---
**Author:** ![Martijn\_Kamp](https://avatars.discourse-cdn.com/v4/letter/m/f475e1/32.png) [@Martijn\_Kamp](https://community.homey.app/u/Martijn_Kamp)\ **Post date:** [August 14, 2019, 3:36pm UTC](https://community.homey.app/t/homey-offline-because-of-hue-app-bridge/16848/5 "2019-08-14T15:36:46Z")
In a couple of days I will. ---
**Author:** ![CyberSponk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cybersponk/32/8334_2.png) [@CyberSponk](https://community.homey.app/u/CyberSponk)\ **Post date:** [August 14, 2019, 3:42pm UTC](https://community.homey.app/t/homey-offline-because-of-hue-app-bridge/16848/6 "2019-08-14T15:42:46Z")
> [@Berni](#): > > Does anyone have a similar experience? No. Hue-Bridge with at this Time 45 Bulbs connected to Homey. Works. ---
**Author:** ![Berni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/berni/32/9528_2.png) [@Berni](https://community.homey.app/u/Berni)\ **Post date:** [August 17, 2019, 11:17am UTC](https://community.homey.app/t/homey-offline-because-of-hue-app-bridge/16848/7 "2019-08-17T11:17:12Z")
Short feedback…, I tried another AC adapter, but without success. Homey is stable now, without the Hue App. I have a Hue Bridge with about 20 lamps and sensors. After activation of the Hue App, Homy is offline now again every 6 hours. I have now created a flow where I reset the App every 3 hours and hope this solves the homey offline problem. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [August 17, 2019, 11:32am UTC](https://community.homey.app/t/homey-offline-because-of-hue-app-bridge/16848/8 "2019-08-17T11:32:56Z")
Have you looked at the memory and CPU usage of the app in [Insights](https://insights.homey.app/) (you may need to enable the “Power User” experiment in the Homey mobile app)? In any case, it might be worthwhile to inform Athom about your findings: [https://support.athom.com/hc/en-us/requests/new](https://support.athom.com/hc/en-us/requests/new) ---
**Author:** ![Berni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/berni/32/9528_2.png) [@Berni](https://community.homey.app/u/Berni)\ **Post date:** [August 17, 2019, 12:17pm UTC](https://community.homey.app/t/homey-offline-because-of-hue-app-bridge/16848/9 "2019-08-17T12:17:05Z")
Hi robert, I wrote Athom several support requests also with this solution. The insight shows a higher memory and cpu usage, you see also that when homey is offline the memory usage is going down. Can not upload the picture here… ---
**Author:** ![Berni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/berni/32/9528_2.png) [@Berni](https://community.homey.app/u/Berni)\ **Post date:** [August 19, 2019, 4:04pm UTC](https://community.homey.app/t/homey-offline-because-of-hue-app-bridge/16848/10 "2019-08-19T16:04:01Z")
Hi, short update… I reboot the hue app now every hour and since then homey is not offline any more. Think this could help also other users fighting with Homey offline 😉 ---
**Author:** ![Berni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/berni/32/9528_2.png) [@Berni](https://community.homey.app/u/Berni)\ **Post date:** [September 9, 2019, 7:02pm UTC](https://community.homey.app/t/homey-offline-because-of-hue-app-bridge/16848/11 "2019-09-09T19:02:42Z")
Short update on this issue… I installed the latest Hue Beta App (4.1.1) and Homey is stable now for more than 4 days without any reboot over night or reboot of the Hue App. Thanks to Athom for the fix and putting this monkey from the table 🙂 ---
**Author:** ![Odechr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/odechr/32/14691_2.png) [@Odechr](https://community.homey.app/u/Odechr)\ **Post date:** [September 16, 2019, 12:33pm UTC](https://community.homey.app/t/homey-offline-because-of-hue-app-bridge/16848/12 "2019-09-16T12:33:50Z")
I also had the same issue that Homey just went offline, or just died somehow. I got HUE installed with a gazillion bulbs and acc. I never really did so much investigation but after reading this post i also notice that i have updated too 4.1.1 and its not been offline since then. ---
**Author:** ![C.k\_Chan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/c.k_chan/32/20555_2.png) [@C.k\_Chan](https://community.homey.app/u/C.k_Chan)\ **Post date:** [April 3, 2020, 10:26pm UTC](https://community.homey.app/t/homey-offline-because-of-hue-app-bridge/16848/13 "2020-04-03T22:26:23Z")
I’m having the same problem. But then with only 3 hue lamps . I need to replug the homey to get connected to my homey app . I didn’t try removing the hue app . It works before for years but the last 3 month I got connection problem using the app .I found it out since my flow for hue lamps didn’t work the rest ( klikaan klik uit ) works