# Homey off-line shortly **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [May 13, 2022, 9:55pm UTC](https://community.homey.app/t/homey-off-line-shortly/63611 "2022-05-13T21:55:05Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Wim\_van\_Bezouw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wim_van_bezouw/32/76286_2.png) [@Wim\_van\_Bezouw](https://community.homey.app/u/Wim_van_Bezouw)\ **Post date:** [May 13, 2022, 9:55pm UTC](https://community.homey.app/t/homey-off-line-shortly/63611/1 "2022-05-13T21:55:05Z")
Hi guys, I have a problem in Developer. When I go into developer ([https://tools.developer.homey.app/](https://tools.developer.homey.app/)) and when I then go to Zigbee, Z-Wave, Setting or whatever, I get the errors like in the screenshots. At that moment Homey is actually off-line. After a minute or two it’s back on-line. I have the Pro 2019 with firmware 7.3.0., running 24 apps. Anyone know what is causing this? Thanks in advance! Cheers, Wim ![Knipsel](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/2/52eaf93c88d85bad0400ef03fd4d82652a8b9ff1.jpeg) ![Knipsel2](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/5/359a5969a6bc4675c02fa34d0971a316a523fad1.jpeg) ![Knipsel3](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/8/38c43211f67f9da0b15297c8ab28b75f488a6a98.jpeg) ---
**Author:** ![RonnyW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronnyw/32/10879_2.png) [@RonnyW](https://community.homey.app/u/RonnyW)\ **Post date:** [May 14, 2022, 5:49am UTC](https://community.homey.app/t/homey-off-line-shortly/63611/2 "2022-05-14T05:49:11Z")
I have short offline times when Homey consumes too much memory. Then Homey is getting really slow and it seems he’s offline. But I’m sure he’s only too busy to answer. Please check the memory consumption in the settinge. If the memory is full, restart Homey and keep an eye on the memory if the offline situation appears again. Another cause could be the router. I had problems in the past with Asus Lyra mesh. Homey tried to connect to another AP and got lost because it was too far away. ---
**Author:** ![Wim\_van\_Bezouw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wim_van_bezouw/32/76286_2.png) [@Wim\_van\_Bezouw](https://community.homey.app/u/Wim_van_Bezouw)\ **Post date:** [May 14, 2022, 8:47am UTC](https://community.homey.app/t/homey-off-line-shortly/63611/3 "2022-05-14T08:47:25Z")
Where can I find memory consumption? If I select any of the Tools selections, I get the off-line error. After waiting a while I try again it immediately the error pops up again. ---
**Author:** ![RonnyW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronnyw/32/10879_2.png) [@RonnyW](https://community.homey.app/u/RonnyW)\ **Post date:** [May 14, 2022, 9:05am UTC](https://community.homey.app/t/homey-off-line-shortly/63611/4 "2022-05-14T09:05:26Z")
In the Mobile App under settings - but only if you can con ect to Homey. If that’s not possible, you could restart (PTP) and check the insights. There is a chart for the system momory usage. ---
**Author:** ![Wim\_van\_Bezouw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wim_van_bezouw/32/76286_2.png) [@Wim\_van\_Bezouw](https://community.homey.app/u/Wim_van_Bezouw)\ **Post date:** [May 14, 2022, 9:30am UTC](https://community.homey.app/t/homey-off-line-shortly/63611/5 "2022-05-14T09:30:39Z")
I added it all up and it comes to 524 mb. It has a gig on memory. So you think a wifi problem? It is 4m from a Netgear Orbi 53 router. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 14, 2022, 11:27am UTC](https://community.homey.app/t/homey-off-line-shortly/63611/6 "2022-05-14T11:27:39Z")
Maybe this is of any help > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… ---
**Author:** ![RonnyW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronnyw/32/10879_2.png) [@RonnyW](https://community.homey.app/u/RonnyW)\ **Post date:** [May 14, 2022, 12:18pm UTC](https://community.homey.app/t/homey-off-line-shortly/63611/7 "2022-05-14T12:18:05Z")
That’s the Netgear mesh, right? I had some Asus Lyra as mesh router. Well, it was a first step to a mesh, but not very stable. I switched to Unifi and it’s much more stable. WiFi could be one problem. Some ideas… From my experiences with Asus Lyra: - Check if Homey is jumoing between the APs. Check in the routers client list if Homey is connected to an access point far away when he is not reachable. - The Lyras sometimes disconnected from the main Lyra router. (I used a Wifi mesh) This way clients connected to it were connected to its WiFi, but without internet or LAN access. General things to check: - use a fixed WiFi channel (1, 6 or 11). - deactivate step by step some Wifi optimizations like band steering, fast roaming or similar things. - check if you can assign Homey to a fixed access point, so Netgear doesn’t use roaming for it. So far some ideas. Good luck with your tests. It’s all about try&error. ---
**Author:** ![Wim\_van\_Bezouw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wim_van_bezouw/32/76286_2.png) [@Wim\_van\_Bezouw](https://community.homey.app/u/Wim_van_Bezouw)\ **Post date:** [May 16, 2022, 8:37am UTC](https://community.homey.app/t/homey-off-line-shortly/63611/8 "2022-05-16T08:37:50Z")
I started with the simpelest step first. I replaced the power adapter with 2,4A one. That solved the off-line thing. Now I only keep getting the ‘Object’ error. Everything functions normal, as far as can see. Any thoughts? ![Object 2022-05-16 102449](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/5/85ad20a4f8bee4f599980b2ecbb32248c14b61e7.png) ---
**Author:** ![RonnyW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronnyw/32/10879_2.png) [@RonnyW](https://community.homey.app/u/RonnyW)\ **Post date:** [May 16, 2022, 9:54am UTC](https://community.homey.app/t/homey-off-line-shortly/63611/9 "2022-05-16T09:54:13Z")
Where exactly in Developer view? ---
**Author:** ![Wim\_van\_Bezouw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wim_van_bezouw/32/76286_2.png) [@Wim\_van\_Bezouw](https://community.homey.app/u/Wim_van_Bezouw)\ **Post date:** [May 16, 2022, 11:32am UTC](https://community.homey.app/t/homey-off-line-shortly/63611/10 "2022-05-16T11:32:14Z")
It happens with any of the items under ‘Tools’. Oh, and the off-line error is back again. Half a minute later or so, it’s back on-line. The one below is comming up again too but I cannot find anything not working. ![Knipsel](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/2/52eaf93c88d85bad0400ef03fd4d82652a8b9ff1.jpeg) ---
**Author:** ![Wim\_van\_Bezouw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wim_van_bezouw/32/76286_2.png) [@Wim\_van\_Bezouw](https://community.homey.app/u/Wim_van_Bezouw)\ **Post date:** [May 16, 2022, 11:34am UTC](https://community.homey.app/t/homey-off-line-shortly/63611/11 "2022-05-16T11:34:48Z")
And when I try Discover under BleuTooth I get the error below. ![BL](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/3/63d156a0311b6362b742beb2a67a8c89187fb6e6.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 16, 2022, 12:06pm UTC](https://community.homey.app/t/homey-off-line-shortly/63611/12 "2022-05-16T12:06:03Z")
A longshot, but a ~~factory reset and a~~ “full software download” might help. Start Homey in [recovery mode](https://tools.developer.homey.app/tools/system) and follow directions. ---
**Author:** ![RonnyW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronnyw/32/10879_2.png) [@RonnyW](https://community.homey.app/u/RonnyW)\ **Post date:** [May 16, 2022, 12:19pm UTC](https://community.homey.app/t/homey-off-line-shortly/63611/13 "2022-05-16T12:19:14Z")
If Homey is offline, every command in developer view will result in an error. Reloading rhis page will bring the offline message. So you don’t need to check this. Just check with the mobile app if Homey is online. Have you already checked tbe wifi settings? And like Peter saud, if you have not added devices, a factory reset would be a chance, too. ---
**Author:** ![Wim\_van\_Bezouw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wim_van_bezouw/32/76286_2.png) [@Wim\_van\_Bezouw](https://community.homey.app/u/Wim_van_Bezouw)\ **Post date:** [May 16, 2022, 1:12pm UTC](https://community.homey.app/t/homey-off-line-shortly/63611/14 "2022-05-16T13:12:22Z")
I will check the wifi settings, though I have not changed anything recently. I didn’t add any devices recently so I will do the factory reset I think. I have the daily back-up thing from Athom. Does that mean I will not have to add all devices and flows? Will they all be installed again automatically? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 16, 2022, 7:15pm UTC](https://community.homey.app/t/homey-off-line-shortly/63611/15 "2022-05-16T19:15:35Z")
I made a little mistake, you don’t have to do a factory reset prior to a full software download. That shouldn’t affect anything of your devices, flows etc. If that doesn’t help, you need to restore a backup when you’re going to perform a factory reset. Almost everything is getting restored, apart from community store apps, apps you installed via CLI, and probably apps which aren’t available in the app store any longer. ---
**Author:** ![Wim\_van\_Bezouw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wim_van_bezouw/32/76286_2.png) [@Wim\_van\_Bezouw](https://community.homey.app/u/Wim_van_Bezouw)\ **Post date:** [May 27, 2022, 10:08am UTC](https://community.homey.app/t/homey-off-line-shortly/63611/16 "2022-05-27T10:08:29Z")
Athom told me that this is a bug with Homey connected to Netgear Orbi routers. They are looking into this. Thanks for the advise everyone! ---
**Author:** ![Trond\_Nordfjaern](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/trond_nordfjaern/32/49124_2.png) [@Trond\_Nordfjaern](https://community.homey.app/u/Trond_Nordfjaern)\ **Post date:** [December 16, 2022, 12:05am UTC](https://community.homey.app/t/homey-off-line-shortly/63611/17 "2022-12-16T00:05:04Z")
This problem seems to remain unaddressed. I have tried most of the very reasonable suggestions above (permanent ip, separated 2.4/5ghz and alternative power adapter). The latter especially fixed a lot of stability issues so thanks for stressing this across posts in the forums, but it did not fix the issue discussed in this thread. This bug particularly seems to appear when I enter the z-wave network under developer tools and switch over to zigbee and quickly interchange between the two. May it be related to how homey deals (or not deals) with sleeping battery-based z-wave units? My zigbee net is large, but stable, and the z-wave one is rather small and consists of mainly router units (Fibaro plugs), but also three Fibaro battery-based sensors which regularly ‘sleep’. Hope Athom could prioritize this as it will also carry over to the new homey if left unattended. I do not have a Netgear router, but a Linksys 1900 ACS. ---
**Author:** ![Paxman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/paxman/32/128050_2.png) [@Paxman](https://community.homey.app/u/Paxman)\ **Post date:** [January 25, 2023, 1:23pm UTC](https://community.homey.app/t/homey-off-line-shortly/63611/18 "2023-01-25T13:23:17Z")
The same problem here still…so Athom have not resolved it yet, after nearly a year. 🙄 I wonder if it can be OS related? I’m using an old MacBook Pro running on High Sierra and Firefox. Safari 13 is now unsupported by the forum so it looks really old school. 😄 What are you guys using? Maybe it’s time for me to buy a new laptop… 🤔 ---
**Author:** ![Wim\_van\_Bezouw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wim_van_bezouw/32/76286_2.png) [@Wim\_van\_Bezouw](https://community.homey.app/u/Wim_van_Bezouw)\ **Post date:** [January 25, 2023, 6:33pm UTC](https://community.homey.app/t/homey-off-line-shortly/63611/19 "2023-01-25T18:33:43Z")
I have an HP laptop with Windows 10 connected to the Orbi RBK753 ---
**Author:** ![Paxman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/paxman/32/128050_2.png) [@Paxman](https://community.homey.app/u/Paxman)\ **Post date:** [January 25, 2023, 7:01pm UTC](https://community.homey.app/t/homey-off-line-shortly/63611/20 "2023-01-25T19:01:08Z")
I use two Asus routers in a mesh configuration. To me this is a Athom issue…not a user hardware issue.