# Homey off line and not accesable

**URL:** <https://community.homey.app/t/homey-off-line-and-not-accesable/73602>\
**Category:** Questions & Help\
**Created:** [December 14, 2022, 8:11pm UTC](https://community.homey.app/t/homey-off-line-and-not-accesable/73602 "2022-12-14T20:11:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Henk\_Levels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_levels/32/9338_2.png) [@Henk\_Levels](https://community.homey.app/u/Henk_Levels)\
**Post date:** [December 14, 2022, 8:11pm UTC](https://community.homey.app/t/homey-off-line-and-not-accesable/73602/1 "2022-12-14T20:11:26Z")

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Hi I have an old Homey (about 2018) and was working fine till this morning.  
This morning my router was not working annymore and was mallfunctioning.  
Now I have a spare router installed and internet is working again.  
The wifi network however is changed to a Ubiquity Unify device instead with different SSID and password. The router has no wifi. I want to connect Homey to this new wifi network, but do not know how to do it.  
When I try to connect to Homey via PC or IPAD or 4G telephone I get the message Homey is offline.  
For some reason none of the flows is working anymore, because no lights are automatically switched on or off.  
When I go to [setup.athom.com](http://setup.athom.com) on a windows 10 PC I get after selecting the language: download the app from apple store or google store, but I’m on windows 10 PC.  
I turned Homey upside down for 15 seconds to go to recevory mode. Then Homey says go to [setup.athom.com](http://setup.athom.com). On a iphone I went via Google Chrome to [setup.athom.com](http://setup.athom.com) and again is Homey offline?  
Please help what am I doing wrong??

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**Author:** ![patsche](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patsche/32/62886_2.png) [@patsche](https://community.homey.app/u/patsche)\
**Post date:** [December 14, 2022, 8:20pm UTC](https://community.homey.app/t/homey-off-line-and-not-accesable/73602/2 "2022-12-14T20:20:10Z")

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If I had something like that, I would try to transfer the old SSID and the old password to the new router. I think the 2.4GHz WLAN is also important for the Homey Pro. Also pay attention to the encryption WPA2-PSK etc.

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**Author:** ![Henk\_Levels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_levels/32/9338_2.png) [@Henk\_Levels](https://community.homey.app/u/Henk_Levels)\
**Post date:** [December 14, 2022, 9:04pm UTC](https://community.homey.app/t/homey-off-line-and-not-accesable/73602/3 "2022-12-14T21:04:17Z")

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Thanks Patsche!!!  
After creating a new wireless network on the Ubiquity Unify with the same SSID and password as used before with Homey. Homey is now suddenly working again. Thanks a lot.