# Homey not working still

**URL:** <https://community.homey.app/t/homey-not-working-still/115396>\
**Category:** Questions & Help\
**Created:** [September 2, 2024, 10:07pm UTC](https://community.homey.app/t/homey-not-working-still/115396 "2024-09-02T22:07:04Z")\
**Posts on this page:** 1\
**Showing post:** 16

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [December 11, 2024, 5:54am UTC](https://community.homey.app/t/homey-not-working-still/115396/16 "2024-12-11T05:54:30Z")

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> [@LumeijStraat](#):
>
> I am considering resetting the Homey to a backup I have but am a bit afraid it will fuck up my other working Homey.

Other Homey? did you restore a backup from the Old one for a Migration? if so did you Reset the Old one after the migration?  
So Both should have unique Zigbee and Z-Wave ID’s and networks!

and as I see a Zigbee Issue:  
try a Full Firmware Download:  
[[HowTo][Pro] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222)

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