# Homey not working still **URL:** \ **Category:** Questions & Help\ **Created:** [September 2, 2024, 10:07pm UTC](https://community.homey.app/t/homey-not-working-still/115396 "2024-09-02T22:07:04Z")\ **Posts on this page:** 12\ **Page:** 2
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 11, 2024, 6:40am UTC](https://community.homey.app/t/homey-not-working-still/115396/21 "2024-12-11T06:40:54Z")
> [@LumeijStraat](#): > > I just don’t want it to also break the link on my other Homey. It shouldn’t, but nobody will be able to give you a 100% guarantee. ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [December 11, 2024, 6:42am UTC](https://community.homey.app/t/homey-not-working-still/115396/22 "2024-12-11T06:42:37Z")
So if I do the download I’d keep the devices and such? And uninstalling Tuya app before reset it would probably not do anything to the login? ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [December 11, 2024, 6:43am UTC](https://community.homey.app/t/homey-not-working-still/115396/23 "2024-12-11T06:43:28Z")
Even if I do back up? As in I’d have to manually log in to Tuya after back up? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 11, 2024, 6:47am UTC](https://community.homey.app/t/homey-not-working-still/115396/24 "2024-12-11T06:47:10Z")
Your other Homey isn’t broken, is it? Why would you need to restore(?) a backup on that? ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [December 11, 2024, 8:18am UTC](https://community.homey.app/t/homey-not-working-still/115396/25 "2024-12-11T08:18:18Z")
I don’t need to restore it or do anything on it. The issue I am afraid of is the fact that if I(or Homey automatically ) log in to Tuya on the not working Homey after back-up I might get logged out of my Tuya account on the working one. This has happened every time so far. It’s apparently not possible to use the same Tuya account for more Homeys. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 11, 2024, 8:46am UTC](https://community.homey.app/t/homey-not-working-still/115396/26 "2024-12-11T08:46:43Z")
> [@LumeijStraat](#): > > This has happened every time so far. Then assume it will happen again 🤷🏼‍♂️ ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [December 11, 2024, 10:37am UTC](https://community.homey.app/t/homey-not-working-still/115396/27 "2024-12-11T10:37:03Z")
Indeed that’s what I am doing. So I am trying to find a reset method where there is no automatic Logging in to Tuya. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 11, 2024, 10:59am UTC](https://community.homey.app/t/homey-not-working-still/115396/28 "2024-12-11T10:59:26Z")
> [@LumeijStraat](#): > > So I am trying to find a reset method where there is no automatic Logging in to Tuya. Do a full factory reset and build everything from the ground up 🤷🏼‍♂️ Even though Athom still thinks Homey will work fully local, it doesn’t, so there isn’t a possibility to restore a backup and then (somehow) block Homey’s internet access so it doesn’t connect to the Tuya servers so you can remove the app. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 11, 2024, 8:06pm UTC](https://community.homey.app/t/homey-not-working-still/115396/29 "2024-12-11T20:06:57Z")
> [@LumeijStraat](#): > > been using Tuya (the official app) with the same account for the two Homeys That was not possible as I learned from Athom’s Abe Haverkamp. But, while ‘official’ Tuya has been declared as NoNo; Consider moving to the [Tuya Cloud community app](https://community.homey.app/t/21313). It can run on multiple Homey’s without a problem (just tested to be sure). ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [December 12, 2024, 10:54pm UTC](https://community.homey.app/t/homey-not-working-still/115396/30 "2024-12-12T22:54:31Z")
Indeed. Its not possible and that’s the problem When logging in to Tuya on one Homey the other one logges out. ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [December 15, 2024, 8:16pm UTC](https://community.homey.app/t/homey-not-working-still/115396/31 "2024-12-15T20:16:24Z")
I have tried to solve this by reinstalling software but it didn’t work. Today I decided to factory reset the Homey and it solved the issue. Nice that it’s not broken. But annoying to have to set everything up again. ---
**Author:** ![LumeijStraat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lumeijstraat/32/56449_2.png) [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\ **Post date:** [April 5, 2025, 2:13am UTC](https://community.homey.app/t/homey-not-working-still/115396/32 "2025-04-05T02:13:07Z")
This issue came back. Since the reset I did I have had to restart my Homey frequently since it gets stuck. Last night the software was updated and since I have the same issue as I did in this post. Have contacted Athom. Wanted to update here incase someone else has similar issue in the future. [Previous page](https://community.homey.app/t/homey-not-working-still/115396.md?page=1)