# Homey not working after update? **URL:** \ **Category:** Questions & Help\ **Created:** [January 19, 2025, 3:21pm UTC](https://community.homey.app/t/homey-not-working-after-update/128288 "2025-01-19T15:21:22Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Pyrzi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pyrzi/32/53091_2.png) [@Pyrzi](https://community.homey.app/u/Pyrzi)\ **Post date:** [January 19, 2025, 3:21pm UTC](https://community.homey.app/t/homey-not-working-after-update/128288/1 "2025-01-19T15:21:22Z")
Hi, I got the 2016-2019 model. Few days ago it updated to 12.3.0 and nothing have worked after that. Same thing happened few weeks back, but I did the reset and got it working. But now I have done the reset (flip upside down) few times, but wont help. It connects to wifi just fine but none of the features work. Any help? Or is this some kind of forced update to buy a new one lol. Thanks! ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [January 19, 2025, 5:02pm UTC](https://community.homey.app/t/homey-not-working-after-update/128288/2 "2025-01-19T17:02:01Z")
Did you try PTP (pull the plug for 12 minutes)? Let Homey start up for 30 minutes after PTP, whithout interfering. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 19, 2025, 10:43pm UTC](https://community.homey.app/t/homey-not-working-after-update/128288/3 "2025-01-19T22:43:22Z")
My Homey runs fine with v12.3.0 > [@Pyrzi](#): > > It connects to wifi just fine but none of the features work. Can you describe which steps you took after the wifi connects? You did finish the setup menu questions? ---
**Author:** ![Pyrzi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pyrzi/32/53091_2.png) [@Pyrzi](https://community.homey.app/u/Pyrzi)\ **Post date:** [January 20, 2025, 4:08pm UTC](https://community.homey.app/t/homey-not-working-after-update/128288/4 "2025-01-20T16:08:13Z")
Thanks for replies. This is great community and always relieved to know someone is willing to offer help. Homey have been unplugged for longer periods (hours). And replugging wont seem to help When I did the upside down reset, I took all the steps it offered. Connceted phone to Homey wifi, connected Homey to home wifi, did the installation steps in the app etc. Although I did choose the existing profile instead creating a new one. I really dont want to loose all my flows and devices… That is only thing that I have not tried as it will take hours to redo everything. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 21, 2025, 4:02am UTC](https://community.homey.app/t/homey-not-working-after-update/128288/5 "2025-01-21T04:02:29Z")
YW! > [@Pyrzi](#): > > Although I did choose the existing profile instead creating a new one That’s OK, and a smart thing to do 😉 . > [@Pyrzi](#): > > That is only thing that I have not tried as it will take hours to redo everything. Don’t you have a backup supscription? You can use a 1€ / month subscription for instance. What you can still try without changing / ruining all of your work: In the setup menu, you’ll find “full software download”. This will install the firmware from scratch and solved many weird issues. But I really recommend to create a backup up front. Just in case. ---
**Author:** ![Petr\_Krzystek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petr_krzystek/32/121095_2.png) [@Petr\_Krzystek](https://community.homey.app/u/Petr_Krzystek)\ **Post date:** [January 30, 2025, 12:46pm UTC](https://community.homey.app/t/homey-not-working-after-update/128288/6 "2025-01-30T12:46:31Z")
Hi Pyrzi, After upgrading I have the same problem as that, I have the same hardware … I will join, wifi goes, I see my Zigbee device over the phone, but every single icon is loading and it ends. Petr ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 30, 2025, 2:47pm UTC](https://community.homey.app/t/homey-not-working-after-update/128288/7 "2025-01-30T14:47:23Z")
I’d like to suggest to contact Athom support: homey.app/support