# Homey Not Found - Error

**URL:** https://community.homey.app/t/homey-not-found-error/150012
**Category:** Questions & Help
**Created:** [January 25, 2026, 11:41am UTC](https://community.homey.app/t/homey-not-found-error/150012 "2026-01-25T11:41:35Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![Gathor](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gathor/32/152970_2.png) [@Gathor](https://community.homey.app/u/Gathor)
#### Post date: [January 25, 2026, 11:41am UTC](https://community.homey.app/t/homey-not-found-error/150012/1 "2026-01-25T11:41:35Z")

</div>

I did buy a Homey Bridge yesterday, did download the mobile app and following the registration. When it want me to add the Homey Bridge (I think), I got an error msg saying I did already have a Homey. (I do not this is my first)

Now when I open the app I get the error msg saying “Homey Not Found: ”

 ![Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/3/236149f2c7fc95601d6dd6ce8124ed5fd49e8f50.jpeg)

When I go into Manage Homey I see Homey ID. I choose “Delete Homey” get up a screen where I need to confirm removal, but the ID is not deleted.

This ID is not the one I see on my Homey Bridge.

When I login to My Account on my PC I don’t see any Devices.

Have tried to google / AI, but all tips about reset and delete don’t help. So anyone in here got a tips on what I can do ?

---

<div class="post-metadata">

### Author: ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [January 25, 2026, 11:47am UTC](https://community.homey.app/t/homey-not-found-error/150012/2 "2026-01-25T11:47:35Z")

</div>

> [@Gathor](#):
>
> This ID is not the one I see on my Homey Bridge

This error is related to your Homey Cloud instance, not the Bridge.

It seems to be an account issue. You can contact Athom:

> **[Support | Homey](https://homey.app/en-us/support/)**

Or, if you have no devices in your Homey Cloud, you can also try to create a new Homey account with another email address.

---

<div class="post-metadata">

### Author: ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [January 25, 2026, 7:45pm UTC](https://community.homey.app/t/homey-not-found-error/150012/3 "2026-01-25T19:45:23Z")

</div>

A bridge can be resetted by temporary turn the wifi system(s) off, next, power up the bridge; after a while it quits trying to connect with known wifi SSID’s, and this resets it to default settings.

Like Sven alr said, the bridge us not the same as a Homey Cloud instance.  
It’s just a hardware extension box.

---

<div class="post-metadata">

### Author: ![Gathor](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gathor/32/152970_2.png) [@Gathor](https://community.homey.app/u/Gathor)
#### Post date: [February 28, 2026, 12:40pm UTC](https://community.homey.app/t/homey-not-found-error/150012/4 "2026-02-28T12:40:34Z")

</div>

Did create a new Homey account and worked then.