# Homey keeps going OFFLINE **URL:** \ **Category:** Questions & Help\ **Created:** [December 18, 2023, 9:02pm UTC](https://community.homey.app/t/homey-keeps-going-offline/98289 "2023-12-18T21:02:01Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Robin1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin1/32/79135_2.png) [@Robin1](https://community.homey.app/u/Robin1)\ **Post date:** [December 18, 2023, 9:02pm UTC](https://community.homey.app/t/homey-keeps-going-offline/98289/1 "2023-12-18T21:02:01Z")
Hey Everyone, Please help me. My home keeps going offline, Some times after a few hours, but mostly after 1 Or 2 days. The only way to let it go online again, is taking out the charger and Connect it again. Anyone a sollution? Thanks in advance!!! ![IMG_4308](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/4/646360edbb282ad2bc26f6c4d9c3b37edf17b920.png) ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [December 18, 2023, 10:58pm UTC](https://community.homey.app/t/homey-keeps-going-offline/98289/2 "2023-12-18T22:58:13Z")
What is your wifi setup? Which version of Homey? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 19, 2023, 7:47am UTC](https://community.homey.app/t/homey-keeps-going-offline/98289/3 "2023-12-19T07:47:29Z")
Please contact Athom about this: [Support | Homey](https://homey.app/en-us/support/) It’s a common issue (which you would have found by searching the forum first) that Athom needs to fix. ---
**Author:** ![Ruben](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ruben/32/9917_2.png) [@Ruben](https://community.homey.app/u/Ruben)\ **Post date:** [December 23, 2023, 8:21pm UTC](https://community.homey.app/t/homey-keeps-going-offline/98289/4 "2023-12-23T20:21:27Z")
I had the same problem. Found about that the memory was full. So I deleted a couple of unused apps en everything is working fine again. What I do think is weird that the amount of apps I had installed haven’t changed in like a year. So I think the apps have grown in size since the last time I looked… Edit: might not be the problem if you’re having the new homey pro 2023. I’m still on the 2016 version with 512mb ---
**Author:** ![SCF2023](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/scf2023/32/79804_2.png) [@SCF2023](https://community.homey.app/u/SCF2023)\ **Post date:** [December 23, 2023, 9:32pm UTC](https://community.homey.app/t/homey-keeps-going-offline/98289/5 "2023-12-23T21:32:21Z")
Check if your ISP has you on CGNAT. And ask them to disable it for you.