# Homey is unreachable / offline **URL:** \ **Category:** Questions & Help\ **Created:** [May 20, 2019, 4:02pm UTC](https://community.homey.app/t/homey-is-unreachable-offline/13406 "2019-05-20T16:02:18Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![elfrigo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/elfrigo/32/7893_2.png) [@elfrigo](https://community.homey.app/u/elfrigo)\ **Post date:** [May 20, 2019, 4:02pm UTC](https://community.homey.app/t/homey-is-unreachable-offline/13406/1 "2019-05-20T16:02:18Z")
Homey is offline and/or very unresponsive Since the 2.x update I’ve been struggling with an unresponsive Homey. So far I did not find any reason why. I decided to reboot Homey every night hoping for an (ugly) solution. But the unresponsiveness still returns once/twice a week. For example today the phone app tells “Homey is offline”. But I can asking Homey a question but that results in “Cannot connect to the servers”. Both desktop browser (Chrome) as the iPhone app cannot connect. Several Z-Wave devices (if not all) cannot reach Homey (I know this because some motion sensors should result in a change in the led-ring color and the doorbell should respond with a voice message from Homey). Other (intranet) devices (PC/phone etc) have no problems connecting to the internet or each other. What did I try/rule out: - enough power (original plug/cable) - WIFI reception: it’s 3m form the router AND also several z-wave devices also have connectivity issues - Firmware: I run the latest STABLE fw - rebooting Homey on daily bases to cope with memory drains / crashes - read the fora for comparable problems and solutions Any body else has the same problem? Any advice? ---
**Author:** ![Hugo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo/32/11530_2.png) [@Hugo](https://community.homey.app/u/Hugo)\ **Post date:** [May 20, 2019, 4:04pm UTC](https://community.homey.app/t/homey-is-unreachable-offline/13406/2 "2019-05-20T16:04:00Z")
I had the same issue and solved it by placing my homey closer to the main router. ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [May 20, 2019, 4:05pm UTC](https://community.homey.app/t/homey-is-unreachable-offline/13406/3 "2019-05-20T16:05:16Z")
> [@elfrigo](#): > > Homey is offline and/or very unresponsive > Any body else has the same problem? Yes, many people. See: [https://community.homey.app/search?q=homey%20offline](https://community.homey.app/search?q=homey%20offline) > [@elfrigo](#): > > Any advice? Read some topics, there are many different solutions. [https://community.homey.app/search?q=homey%20offline](https://community.homey.app/search?q=homey%20offline) ---
**Author:** ![Berni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/berni/32/9528_2.png) [@Berni](https://community.homey.app/u/Berni)\ **Post date:** [May 20, 2019, 10:18pm UTC](https://community.homey.app/t/homey-is-unreachable-offline/13406/5 "2019-05-20T22:18:38Z")
I have the same issue since about 3 weeks. First it was once a night and now it is getting also multiple times a day. I think 2.0 was working well, but I got the issue with a later Version. I hope Athom will fix this in a new Version soon… ---
**Author:** ![Joey\_van\_der\_Beek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joey_van_der_beek/32/8349_2.png) [@Joey\_van\_der\_Beek](https://community.homey.app/u/Joey_van_der_Beek)\ **Post date:** [May 21, 2019, 1:44pm UTC](https://community.homey.app/t/homey-is-unreachable-offline/13406/6 "2019-05-21T13:44:15Z")
Also got the same issues since the last updates. Every morning, before i can even drink my coffee, make my sandwich or what so ever i need to reboot the thing because i can’t turn on lights, music or open the sunshades. GREAT! 🙂 ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [May 21, 2019, 2:04pm UTC](https://community.homey.app/t/homey-is-unreachable-offline/13406/7 "2019-05-21T14:04:35Z")
Welcome. Glad you like it! You could of course use Homey’s capability to magically reboot itself during the night. Did you already report it to support? ---
**Author:** ![Joey\_van\_der\_Beek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joey_van_der_beek/32/8349_2.png) [@Joey\_van\_der\_Beek](https://community.homey.app/u/Joey_van_der_Beek)\ **Post date:** [May 21, 2019, 2:21pm UTC](https://community.homey.app/t/homey-is-unreachable-offline/13406/8 "2019-05-21T14:21:47Z")
Thanks. Already tried. Only hard reset seems to work. I’m a bit sick of constantly need to contact support. Everytime a update comes something seems broken. A lot is improved in the meantime, it’s not all negativity. But i don’t feel like contacting support again. But maybe i will, thanks for your push in the right direction. ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [May 21, 2019, 2:30pm UTC](https://community.homey.app/t/homey-is-unreachable-offline/13406/9 "2019-05-21T14:30:50Z")
Usually they ask for a diagnostic report, so maybe they can see anything in there. ---
**Author:** ![Joel\_A](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joel_a/32/1154_2.png) [@Joel\_A](https://community.homey.app/u/Joel_A)\ **Post date:** [November 4, 2019, 6:49pm UTC](https://community.homey.app/t/homey-is-unreachable-offline/13406/10 "2019-11-04T18:49:31Z")
Same problem to me, I have 2 homeys, 1 home and 1 at work, both you have to retry many times in the app before you can reach homey… going on for probably 4 weeks now, really annoying​:thinking:😩 anyone with a solution?