# Homey Insights - No Data Available **URL:** \ **Category:** Questions & Help\ **Created:** [April 16, 2019, 7:22am UTC](https://community.homey.app/t/homey-insights-no-data-available/11909 "2019-04-16T07:22:59Z")\ **Posts on this page:** 19\ **Page:** 2
**Author:** ![Antohagg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/antohagg/32/48013_2.png) [@Antohagg](https://community.homey.app/u/Antohagg)\ **Post date:** [March 11, 2024, 2:16pm UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/21 "2024-03-11T14:16:35Z")
Having the same issue, cant see historic values. ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [May 18, 2024, 6:14am UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/22 "2024-05-18T06:14:22Z")
Same issue for me. Just stopped working. Also in the web app when I click insights and a device I get ‘cannot create temporary file’ I opened a ticket with Athom but waiting times are two weeks or so…. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 18, 2024, 6:22am UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/23 "2024-05-18T06:22:19Z")
Either your storage is full or it’s broken, you’re going to have to wait for Athom to get back to you (which usually takes a lot less than two weeks). ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [May 18, 2024, 6:27am UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/24 "2024-05-18T06:27:38Z")
I checked storage and on my Homey it shouldn’t be an issue. Is it online storage you mean? ![IMG_2965](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/c/4c66ef328a370d6a50926b55f561a60c6195d299.png) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 18, 2024, 6:29am UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/25 "2024-05-18T06:29:57Z")
No, local storage on your Homey. If it’s not full, your issues are possibly caused by the other reason I mentioned 🥴 I would suggest creating a [(local)](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB) backup ASAP. ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [May 18, 2024, 6:41am UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/26 "2024-05-18T06:41:53Z")
I do daily backups but how can I do a local backup? There’s no option for it in the menu. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 18, 2024, 6:43am UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/27 "2024-05-18T06:43:21Z")
I linked to the page that explains it: [https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB) Since you have a limited amount of cloud backups, you have to make sure that you’re not overwriting old (working) backups with backups that might contain broken information. I don’t know the specifics of cloud backups to explain how that would work, though. ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [May 20, 2024, 8:26pm UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/28 "2024-05-20T20:26:17Z")
I’m afraid you’re right about the storage. Sysinternals reports no data. Perhaps this problem would be solved by a factory reset but restoring a recent backup could trigger it again since you back up the whole system. As far as you or anyone else know, is there a way to backup flows only? ![IMG_2973](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/a/7afcfd43a5f9648eaac0187f3396f61a87684a08.jpeg) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 21, 2024, 5:20am UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/29 "2024-05-21T05:20:42Z")
> [@Marcus\_Bitterling](#): > > Perhaps this problem would be solved by a factory reset A factory reset won’t fix what very much looks like a hardware issue. There have already been a few HP2023’s with failing storage, so it’s not unheard of. > [@](#): > > As far as you or anyone else know, is there a way to backup flows only? I don’t think that’s possible, no. ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [May 21, 2024, 7:30am UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/30 "2024-05-21T07:30:14Z")
Thanks Robert. That sounds serious. I hope support will be helpful enough to recognise this. Surely I’m not the first one with this problem. Any way to know for sure it’s broken? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 21, 2024, 8:04am UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/31 "2024-05-21T08:04:56Z")
No, you’re not the first one. AFAIK, the only way to make sure is for Athom to (remotely) access your Homey and see what’s going on, I assume that support will suggest this too. ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [May 26, 2024, 2:52pm UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/32 "2024-05-26T14:52:50Z")
Fixed Insights for now by disabling Power User in Experimental ---
**Author:** ![Robin\_van\_Kekem](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_van_kekem/32/8187_2.png) [@Robin\_van\_Kekem](https://community.homey.app/u/Robin_van_Kekem)\ **Post date:** [May 30, 2024, 9:09am UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/33 "2024-05-30T09:09:00Z")
Same for me, it just stopped working all of a sudden for both the Android app and the website. Homey Pro 2023 with firmware 11.1.0. Storage isn’t full either. I’ve created an support ticket at Athom. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/4/a45599018eeeec9b11b4bf7d39f7e082046a67de.png) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/e/fe001b38192a04428cfe4be797322560eaa1873c.png) ---
**Author:** ![Robin\_van\_Kekem](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_van_kekem/32/8187_2.png) [@Robin\_van\_Kekem](https://community.homey.app/u/Robin_van_Kekem)\ **Post date:** [May 30, 2024, 9:11am UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/34 "2024-05-30T09:11:04Z")
There are more people with this issue: > [@Capteur de luminosité](https://community.homey.app/t/capteur-de-luminosite/105827/17): > > Dans les insights tu vas pouvoir récupéré les valeur heure sur une plage de temps. ---
**Author:** ![Robin\_van\_Kekem](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_van_kekem/32/8187_2.png) [@Robin\_van\_Kekem](https://community.homey.app/u/Robin_van_Kekem)\ **Post date:** [May 30, 2024, 9:13am UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/35 "2024-05-30T09:13:09Z")
Athom support responded within 5min stating they received multiple reports and are investigating the issue. After a Homey restart insights started working but I’ve seemed to lost al history 😢 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 30, 2024, 11:55am UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/36 "2024-05-30T11:55:23Z")
> [@Robin\_van\_Kekem](#): > > I’ve seemed to lost al history _Probably_ restoring a backup will bring it back. Imho this will not cause empty insights again, while only a restart seems to fix it? ---
**Author:** ![Robin\_van\_Kekem](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_van_kekem/32/8187_2.png) [@Robin\_van\_Kekem](https://community.homey.app/u/Robin_van_Kekem)\ **Post date:** [May 30, 2024, 1:55pm UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/37 "2024-05-30T13:55:38Z")
I’ve lost / have no data between Monday the 27th of may and the reboot of today at 11:00. So I haven’t lost any data however the data of all sensors hasn’t been stored in the database either between Monday and today (the reboot). ---
**Author:** ![Hakon\_Bogen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hakon_bogen/32/79660_2.png) [@Hakon\_Bogen](https://community.homey.app/u/Hakon_Bogen)\ **Post date:** [June 7, 2024, 7:00pm UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/38 "2024-06-07T19:00:12Z")
I also get the same issue “Cannot create temporary file”, and no insights work. ![Screenshot 2024-06-07 at 20.52.36](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/b/fba60348b23e78bf25becb519a350d966ed54567.jpeg) ---
**Author:** ![Robin\_van\_Kekem](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_van_kekem/32/8187_2.png) [@Robin\_van\_Kekem](https://community.homey.app/u/Robin_van_Kekem)\ **Post date:** [June 13, 2024, 7:55am UTC](https://community.homey.app/t/homey-insights-no-data-available/11909/39 "2024-06-13T07:55:15Z")
A reboot solved it for me [Previous page](https://community.homey.app/t/homey-insights-no-data-available/11909.md?page=1)