# Homey insights and backup errors! **URL:** \ **Category:** Questions & Help\ **Created:** [February 18, 2020, 6:05am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036 "2020-02-18T06:05:22Z")\ **Posts on this page:** 16\ **Page:** 2
**Author:** ![Andrea\_Marchisi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrea_marchisi/32/16566_2.png) [@Andrea\_Marchisi](https://community.homey.app/u/Andrea_Marchisi)\ **Post date:** [May 6, 2021, 11:36am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/22 "2021-05-06T11:36:38Z")
yes, I did, but they said to send homey back, they do not know abut this problem. However since it manage all my home and the problem is not so severe, I can stay without for weeks. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 6, 2021, 11:41am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/23 "2021-05-06T11:41:27Z")
I removed my answer because I realized you didn’t post which particular problem you have: the one with Insights, or the one with the backups (well, one is related to the other). If it’s Insights: does it also fail on `https://my.homey.app`? ---
**Author:** ![Andrea\_Marchisi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrea_marchisi/32/16566_2.png) [@Andrea\_Marchisi](https://community.homey.app/u/Andrea_Marchisi)\ **Post date:** [May 6, 2021, 11:43am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/24 "2021-05-06T11:43:26Z")
yes it’s about insights and it doesn’t work also on `https://my.homey.app` ? All data stop on April 23 ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 6, 2021, 11:44am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/25 "2021-05-06T11:44:50Z")
Sounds like the Insights database may be broken ☹ ---
**Author:** ![Andrea\_Marchisi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrea_marchisi/32/16566_2.png) [@Andrea\_Marchisi](https://community.homey.app/u/Andrea_Marchisi)\ **Post date:** [May 6, 2021, 11:46am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/26 "2021-05-06T11:46:25Z")
Is there any option to solve, even loosing the history? ---
**Author:** ![Andrea\_Marchisi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrea_marchisi/32/16566_2.png) [@Andrea\_Marchisi](https://community.homey.app/u/Andrea_Marchisi)\ **Post date:** [May 6, 2021, 11:48am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/27 "2021-05-06T11:48:20Z")
I also red something about firewall problem for other users ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 6, 2021, 11:54am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/28 "2021-05-06T11:54:48Z")
I’m reading that they tried to find out if the problem was related to their network, but they weren’t able to find any reason why it suddenly wouldn’t work anymore. It sounds like Athom may have told them to check for that. However, a network issue seems very unlikely to me for several reasons: - the Insights database is locally stored on your Homey, so it should not (at least in theory) be reliant on a working internet connection - for all of the other users, it just suddenly stopped working. Now it could of course be that all of you had previously changed something on your network that would cause Insights to stop working (but see my first point), but it’s much more likely that there’s a local problem that causes Homey to not be able to either read and/or write from/to the database. And the most likely reason for that is a corrupted database (that, or possibly that your Homey has run out of storage space). I don’t think you can reset the database without doing a full factory reset, at least not as a user. That’s why Athom wants you to send your Homey back to them, they may be able to fix it while keeping the rest of your Homey intact. ---
**Author:** ![Andrea\_Marchisi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrea_marchisi/32/16566_2.png) [@Andrea\_Marchisi](https://community.homey.app/u/Andrea_Marchisi)\ **Post date:** [May 6, 2021, 12:15pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/29 "2021-05-06T12:15:20Z")
Thanks Robert. I believe that Athom is not a toy and many are basing their home on it. So they should find the way to make remote manteinance. ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [May 6, 2021, 1:13pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/30 "2021-05-06T13:13:18Z")
Hello, The problem is very odd: on the same network, on same ssid, on same ap:, - insights for my test Homey (old one) is working! - insights for my Homey Pro is not working (even with firmware 6.1.0 not working). - Tried stuff incl. changing IP address locally on LAN, no insights. But in the past, I have installed another router/firewall for test, using 4G instead of routing it through my default firewall and poef with clean install on Homey Pro, insights works… Restore backup, still insights works. Send Homey back to Robbshop aka them to Athom, Homey pro with clean install (and other account), insights works. Homey received back, clean install, does not work, backup restored, does not work. Move to 4G router, insights works… So I cannot use insights, problem still exist at this moment I installed Homey firmware 4.0 I think, with RC’s it was still working, but don’t miss it either any more. I suspect that this is some error somewhere in database or even maybe amazon network anti attack protecting equipment in combination with my public IP address. And it is related to something changed in firmware and probably Athom back office end of 2019. I switch to influxDB and Grafana, gives me much better graphs and keeps my insights on my local lan. I do remember that I still need to block traffic to insights servers. ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [May 6, 2021, 1:25pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/31 "2021-05-06T13:25:35Z")
OMG Insights worked on my Test Homey till April 30 when I was on 6.0 and now on 6.1 insights seems to be broken. So now both Homey’s don’t have insights anymore. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 6, 2021, 1:51pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/32 "2021-05-06T13:51:45Z")
> [@M\_a\_r\_c\_o](#): > > So now both Homey’s don’t have insights anymore. Sometimes Athom reminds me of this… ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/3/63e0c18f7a8f703a691af20e359b9ba92f3f8ddf.png) ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [May 6, 2021, 4:00pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/33 "2021-05-06T16:00:40Z")
Yeah 😃 This is what my test Homey shows me, it could be that insights is working, as long as I run Release candidate firmware versions? I cannot remember that the Homey was off. ![2021-05-06_17-40-36](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/9/6945a89bb836d6b049aa30b25b200fa23f13b0cd.png) ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [May 6, 2021, 4:05pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/34 "2021-05-06T16:05:46Z")
Seems NOT to be a general problem, my insights are still working. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/6/f60e03ebc0a8c01157261fe0cdd2f75661016212.png) ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [May 6, 2021, 4:24pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/35 "2021-05-06T16:24:09Z")
Only a (very) small percentage of users has this problem. Sending back the Homey does not help, problem does not happen then (different network, different user,… ). Had in beginning of 2020 lots of communications with Athom, but no results. ---
**Author:** ![Andrea\_Marchisi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrea_marchisi/32/16566_2.png) [@Andrea\_Marchisi](https://community.homey.app/u/Andrea_Marchisi)\ **Post date:** [May 7, 2021, 1:09pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/36 "2021-05-07T13:09:18Z")
Thanks @Marco, for sharing your experiences. I started to have the same problem last April 23. I hope that as I lost this functionality, sooner or later it will come back. Let’s see. hopefully with some new firmware release. ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [May 26, 2024, 2:51pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/37 "2024-05-26T14:51:36Z")
For me disabling Power User in Experimental did the trick for now. It seems Insights is working again [Previous page](https://community.homey.app/t/homey-insights-and-backup-errors/26036.md?page=1)