# Homey insights and backup errors! **URL:** \ **Category:** Questions & Help\ **Created:** [February 18, 2020, 6:05am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036 "2020-02-18T06:05:22Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![AlexEbner](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alexebner/32/19438_2.png) [@AlexEbner](https://community.homey.app/u/AlexEbner)\ **Post date:** [February 18, 2020, 6:05am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/1 "2020-02-18T06:05:22Z")
Hi ! I am not able to go to insight.homey.app anymore. I get en error that somethin went wrong with the rrdcache. ![insight](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/b/eb653af9674edeac9a2a21cc022275e50aa471c6.jpeg) Now I have installed the experimental firmware to test the backup funktion. And when i start the backup i get an error thath somethin with my insights are wrong. ![Screenshot_20200218-070121_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/f/4f9769e1c5dc99a819b03113df205fcc71b0966e.jpeg) What can i do? Has someone an idea ? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 18, 2020, 6:32am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/2 "2020-02-18T06:32:09Z")
> [@AlexEbner](#): > > What can i do? Contact support and send a diagnostics log. > [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1): > > When you need direct support from Athom please visit [https://support.athom.com](https://support.athom.com/) for our new help center. > It is very important to report all issues you find here: [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new) or mail to [support@athom.com](mailto:support@athom.com). ---
**Author:** ![AlexEbner](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alexebner/32/19438_2.png) [@AlexEbner](https://community.homey.app/u/AlexEbner)\ **Post date:** [February 18, 2020, 8:09am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/3 "2020-02-18T08:09:44Z")
I have made a Tiket @homey view days ago for the Insight problem. I was hoping that another have the same problems and maybe a workaround. Athom’s answer to the Tiket: Thank you for reporting this issue, and our apologies for your inconvenience! This issue is already reported by other users and Development is working hard to fix this issue. I will forward your issue to our development team. Once I know more I will forward this information to you. Sorry for the inconvenience! ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [February 18, 2020, 8:40am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/4 "2020-02-18T08:40:15Z")
I have the same problem, but not with my Homey, but with my Homey Pro and that one had firmware 3.2.x and had also the problem to use Insights, upgraded it to 4.x.x did not fix it. I did send Athom the infromation, but have not received furher information on the call. For me and the Homey Pro I use it looks like the initialization of Insights during setup is not completed succesful. But thats my guess. ---
**Author:** ![AlexEbner](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alexebner/32/19438_2.png) [@AlexEbner](https://community.homey.app/u/AlexEbner)\ **Post date:** [February 18, 2020, 11:13am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/5 "2020-02-18T11:13:22Z")
Ok my homey is also a homey pro. ---
**Author:** ![olof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/olof/32/14205_2.png) [@olof](https://community.homey.app/u/olof)\ **Post date:** [February 25, 2020, 5:54am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/6 "2020-02-25T05:54:38Z")
Same issue (Homey Pro) and same reaction from Athom. I believe issues after upgrade to 3.2.1 No solution yet ---
**Author:** ![Tundel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tundel/32/12939_2.png) [@Tundel](https://community.homey.app/u/Tundel)\ **Post date:** [March 7, 2020, 2:32pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/7 "2020-03-07T14:32:45Z")
I have Homey (not Homey Pro) and experiencing same issue. ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [March 9, 2020, 3:18pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/8 "2020-03-09T15:18:26Z")
I did received information that it was send to the development team. I sended a reminder today with the question what the status of the issue is. ---
**Author:** ![Idefix70](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/idefix70/32/16757_2.png) [@Idefix70](https://community.homey.app/u/Idefix70)\ **Post date:** [March 16, 2020, 2:37pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/9 "2020-03-16T14:37:48Z")
Contacted support and sent a diagnostics log having the same issue. For weeks noW!!! ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [March 16, 2020, 6:47pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/10 "2020-03-16T18:47:14Z")
To all with this issue, If you accept to remove all insight data you could try this: Probably you can’t view your insights anyway, Go to [https://developer.athom.com/tools/api-playground](https://developer.athom.com/tools/api-playground) Execute the following command: `Homey.insights.deleteLogs();` You will lose all insights, but if that was the cause you would be able to backup again and it would build up insights again. ---
**Author:** ![Tundel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tundel/32/12939_2.png) [@Tundel](https://community.homey.app/u/Tundel)\ **Post date:** [March 17, 2020, 6:00pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/11 "2020-03-17T18:00:44Z")
Hi, just checked insights and they seems to be working again ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [March 18, 2020, 9:40pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/12 "2020-03-18T21:40:39Z")
I have installed the new beta version Homey: v4.0.1-rc.4 and Backup is working now on my Homey Pro. [https://firmware.athom.com](https://firmware.athom.com) ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [March 22, 2020, 2:04pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/13 "2020-03-22T14:04:47Z")
But, I thought Insights worked, well yes and no, no error anymore, but insights stays empty, no statistics are viewed and probably also not collected, not even from the system for CPU and Memory. Today I tried this: > [@Dijker](#): > > Execute the following command: > `Homey.insights.deleteLogs();` And did a reboot afterwards, few hours later insights still has no data. So, still a crippled Homey Pro with firmware 4.0.1-rc4 ---
**Author:** ![AlexEbner](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alexebner/32/19438_2.png) [@AlexEbner](https://community.homey.app/u/AlexEbner)\ **Post date:** [June 12, 2020, 6:21pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/14 "2020-06-12T18:21:33Z")
I have the same problem with insights. Did you have fixed it ? ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [June 12, 2020, 7:40pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/15 "2020-06-12T19:40:22Z")
I solved it for 14 days or so and after that it is not working anymore. Tried a lot, something with NAT and firewall rules and DNS, but I can’t find what it is, everything works, only Insights not. Still have a call open at Athom, but very silent. And the “old” Homey (2016) which is now my test device had and has no problem what so ever with Insights… not in the past and not next to the Homey Pro. ![2020-06-12_21-41-21](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/a/6a990c694a630742fa66ea75795b742f60ed5f49.png) ---
**Author:** ![AlexEbner](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alexebner/32/19438_2.png) [@AlexEbner](https://community.homey.app/u/AlexEbner)\ **Post date:** [June 12, 2020, 8:05pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/16 "2020-06-12T20:05:37Z")
Same behavior at my pro ![Screenshot_20200531-180329_Firefox](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/9/39a152045b6031ad3811d689f2daedb6aff6287b.jpeg) ---
**Author:** ![AlexEbner](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alexebner/32/19438_2.png) [@AlexEbner](https://community.homey.app/u/AlexEbner)\ **Post date:** [June 15, 2020, 10:14am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/17 "2020-06-15T10:14:46Z")
I have news. Athom would like to get my homey in there office to analyse the problem. But without my homey i have to live in the darkness. ---
**Author:** ![Jo\_San](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jo_san/32/3732_2.png) [@Jo\_San](https://community.homey.app/u/Jo_San)\ **Post date:** [June 15, 2020, 12:16pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/18 "2020-06-15T12:16:54Z")
Could it be that this is just a browser/javascript glitch? When I look at insights and select last month (May), it starts with a graph of just the first half, but in the next fifteen seconds that graph stretches to the full month. Edit: I also have a Homey Pro, early 2019. ---
**Author:** ![AlexEbner](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alexebner/32/19438_2.png) [@AlexEbner](https://community.homey.app/u/AlexEbner)\ **Post date:** [June 15, 2020, 1:29pm UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/19 "2020-06-15T13:29:12Z")
No this can not be. Have the same problem on 2 Smartphones 1 Tablet 2 Workstations 1 Notebook 2 Raspberrypi 1 Bananapi. There are also users in the forum with the same problem. ---
**Author:** ![Andrea\_Marchisi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrea_marchisi/32/16566_2.png) [@Andrea\_Marchisi](https://community.homey.app/u/Andrea_Marchisi)\ **Post date:** [May 6, 2021, 11:27am UTC](https://community.homey.app/t/homey-insights-and-backup-errors/26036/20 "2021-05-06T11:27:45Z")
@M_a_r_c_o , did you solve the problem? Starting from April 23 I have the same isssue. [Next page](https://community.homey.app/t/homey-insights-and-backup-errors/26036.md?page=2)