# Homey got bigger and doesn't boot **URL:** \ **Category:** Questions & Help\ **Created:** [June 28, 2024, 10:37pm UTC](https://community.homey.app/t/homey-got-bigger-and-doesnt-boot/112144 "2024-06-28T22:37:16Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [June 28, 2024, 10:37pm UTC](https://community.homey.app/t/homey-got-bigger-and-doesnt-boot/112144/1 "2024-06-28T22:37:16Z")
Hi guys, I had an issue with my Homey where he couldn’t connect to Zigbee for 2 days. I tried to reboot the Homey by unplugging the power cable and reconnecting. Unfortunately it doesn’t boot at all now. Also, while unplugging the cable, I noticed the bottom of the Homey got a lot bigger. ![IMG_20240629_002806](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/b/2b96ebb94a2070307d3f296a0929058a82305a08.jpeg) ![IMG_20240629_002839](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/d/ad0fc6272d59cc05bf02dfe2781d3bcc22c4bcb3.jpeg) ![IMG_20240629_002822](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/2/f22cdeef27eafcedabc2f2426ed85348262f5d58.jpeg) Anyone else ever seen this issue? It looks as if some internal piece blew itself up… ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 28, 2024, 10:51pm UTC](https://community.homey.app/t/homey-got-bigger-and-doesnt-boot/112144/2 "2024-06-28T22:51:42Z")
I would immediately contact [Support | Homey](https://homey.app/support) User @Marina_Rietveld had similar issues, she received a replacement unit: > [@Homey 2023 pro bloedhete onderkant](https://community.homey.app/t/homey-2023-pro-bloedhete-onderkant/102327/1): > > ![20240126_091607](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/4/0450163e80b81e1a9b1663a15712669bd38fad49.jpeg) > > ![20240126_091556](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/8/48bb81587760c4ca26eda3378b99486b3fa9ee85.jpeg) > > ![20240126_091547](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/f/9fd265a07fbd29a1e5513b3cd5d5b0d8e76edb01.jpeg) ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [June 28, 2024, 11:09pm UTC](https://community.homey.app/t/homey-got-bigger-and-doesnt-boot/112144/3 "2024-06-28T23:09:21Z")
Oh wow, that’s even worse. Was afraid I would need a replacement. Any way to still sync all my flows and conmected devices? Or does this mean I’ll need to spend a weekend rebuilding everything? 😅 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 28, 2024, 11:20pm UTC](https://community.homey.app/t/homey-got-bigger-and-doesnt-boot/112144/4 "2024-06-28T23:20:59Z")
I do hope you made an offline backup every x days, or you use the cloud backup service (just €10/y). Saved my ass multiple times! ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [June 29, 2024, 6:19am UTC](https://community.homey.app/t/homey-got-bigger-and-doesnt-boot/112144/5 "2024-06-29T06:19:56Z")
Wish I had… It’s fried now, so I’m afraid I can’t do that anymore… 😅😢 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 29, 2024, 1:06pm UTC](https://community.homey.app/t/homey-got-bigger-and-doesnt-boot/112144/6 "2024-06-29T13:06:05Z")
Hmm, so you learned the hard way, creating backups is quite handy 😌 Maybe Athom can copy your data somehow, they probably want to examine your Pro. ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [June 29, 2024, 1:18pm UTC](https://community.homey.app/t/homey-got-bigger-and-doesnt-boot/112144/7 "2024-06-29T13:18:15Z")
Yep, I’m afraid I did. Hoping for a positive reply from Athom on monday 🤞🤞 ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [July 2, 2024, 9:50am UTC](https://community.homey.app/t/homey-got-bigger-and-doesnt-boot/112144/8 "2024-07-02T09:50:43Z")
Quick update: thanks to the Athom support-team I managed to create a backup using this tool: > **[Connecting Homey Pro (Early 2023) to a PC / Mac with USB](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB)** > > Homey Pro (Early 2023) can be connected to a PC or Mac for various tasks: > > Create a Local Backup > Restore a Local Backup > Updating Software > Factory Resetting > > > To start, unplug Homey Pro (Early 2023)... Now fingers crossed that the vendor manages to switch the device for a new one asap… 😉 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 2, 2024, 1:26pm UTC](https://community.homey.app/t/homey-got-bigger-and-doesnt-boot/112144/9 "2024-07-02T13:26:31Z")
Ah, that’s what I meant with > [@Peter\_Kawa](#): > > an offline backup but now I realize it’s not clear to everyone