# Homey goes offline once in a while

**URL:** <https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186>\
**Category:** Questions & Help\
**Created:** [September 16, 2019, 9:59am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186 "2019-09-16T09:59:08Z")\
**Posts on this page:** 1\
**Showing post:** 24

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**Author:** ![rvdeijk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rvdeijk/32/22542_2.png) [@rvdeijk](https://community.homey.app/u/rvdeijk)\
**Post date:** [November 24, 2020, 9:38pm UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/24 "2020-11-24T21:38:56Z")

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Okay I hope I finally found what caused the issue that I constantly lost the connection to homey:

 ![20201124_222726](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/4/241b0f475f61146b2bbee72a0219c114eb942c85.jpeg)

After a long time of trial and error (changing my ASUS rt-ax88u router settings), I think I found the issue in a setting called ‘Smart Connect’:

 ![20201124_223225](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/6/7674b05521122ef81bea97f28a6ffa7bb1335193.jpeg)

 ![Screenshot_20201124-223735_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/4/44907e66e73142b562dd421ce1387ebd94adf412.jpeg)  
Once disabled Homey didn’t went ‘offline’ anymore 🤞  
 ![Screenshot_20201124-223149_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/7/878962f63d6daef9c7f9edf7adab44463edf0b4f.jpeg)

Kind of strange, cause homey only supports 2.4Ghz, so it can’t hop/toggle from one band to another. Maybe I’m wrong and I changed some other settings as well that might fixed the issue 🤔

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