# Homey goes offline once in a while **URL:** \ **Category:** Questions & Help\ **Created:** [September 16, 2019, 9:59am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186 "2019-09-16T09:59:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![fkooten](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@fkooten](https://community.homey.app/u/fkooten)\ **Post date:** [September 16, 2019, 9:59am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/1 "2019-09-16T09:59:08Z")
Today my system informed me that Homey went offline. This is the 3rd time over the last 2 months that Homey spontaniously went offline. Once during my vacation which is not the right moment to be disconnected. After plugin the power Homey starts-up and is functioning ok. Homey is working ok during the period of offline, I only cannot connect to it. I’m running on 2.2.0. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 16, 2019, 10:44am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/2 "2019-09-16T10:44:59Z")
Do you happen to be using the Hue app as well? If so, take a look [here](https://community.homey.app/t/homey-offline-because-of-hue-app-bridge/16848/10). ---
**Author:** ![fkooten](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@fkooten](https://community.homey.app/u/fkooten)\ **Post date:** [September 16, 2019, 2:09pm UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/3 "2019-09-16T14:09:48Z")
I only have the HUE Zigbee app installed. Would that have the same effect on Homey. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 16, 2019, 2:11pm UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/4 "2019-09-16T14:11:59Z")
No, I think the other issue was only with the Hue bridge app. ---
**Author:** ![KvM](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kvm/32/6707_2.png) [@KvM](https://community.homey.app/u/KvM)\ **Post date:** [September 17, 2019, 11:29am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/5 "2019-09-17T11:29:21Z")
I had the same behavior yesterday. Homey offline, everything else working. Restart (PTP) solved it. Was the first time though, hope it will not become a regular thing… ---
**Author:** ![johan\_bendz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_bendz/32/10344_2.png) [@johan\_bendz](https://community.homey.app/u/johan_bendz)\ **Post date:** [September 18, 2019, 9:06am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/6 "2019-09-18T09:06:58Z")
Not solving the underlying issue but I recommend creating a flow that restarts Homey every night or based on that Homey have no internet connection. This is good practice when it comes to many server based systems. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 18, 2019, 9:17am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/7 "2019-09-18T09:17:55Z")
> [@johan\_bendz](#): > > This is good practice when it comes to many server based systems. It’s really not. ---
**Author:** ![johan\_bendz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_bendz/32/10344_2.png) [@johan\_bendz](https://community.homey.app/u/johan_bendz)\ **Post date:** [September 18, 2019, 9:25am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/8 "2019-09-18T09:25:12Z")
@robertklep, did not write “best practice” 😉 It’s just very common one have to schedule reboots to keep quite a few systems running… Best practice… make the system stable enough! 😃 ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 18, 2019, 9:30am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/9 "2019-09-18T09:30:50Z")
> [@johan\_bendz](#): > > It’s just very common one have to schedule reboots to keep quite a few systems running… I don’t think I have ever used scheduled reboots to keep systems running more stable 😛 (well, okay, there’s only one device in my home that I would want to reboot on a schedule, namely the modem from my internet provider. But that’s because it’s a piece of sh\*t) ---
**Author:** ![fkooten](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@fkooten](https://community.homey.app/u/fkooten)\ **Post date:** [September 18, 2019, 11:40am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/10 "2019-09-18T11:40:02Z")
Johan It sounds at least an valid option for when I’m on vacation. Do you have an example of such a flow. Thx in advance for your support ---
**Author:** ![johan\_bendz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_bendz/32/10344_2.png) [@johan\_bendz](https://community.homey.app/u/johan_bendz)\ **Post date:** [September 18, 2019, 2:14pm UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/11 "2019-09-18T14:14:42Z")
Create a new flow that triggers with the interval you wish (eg. daily/bi-daily at 3 am) and use the “system”/“restart Homey” card as action card. ---
**Author:** ![fkooten](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@fkooten](https://community.homey.app/u/fkooten)\ **Post date:** [September 18, 2019, 2:44pm UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/12 "2019-09-18T14:44:45Z")
Is there a trigger/condition possible when off-line ---
**Author:** ![Rick\_Heesakkers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rick_heesakkers/32/12127_2.png) [@Rick\_Heesakkers](https://community.homey.app/u/Rick_Heesakkers)\ **Post date:** [September 23, 2019, 10:02am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/13 "2019-09-23T10:02:37Z")
I’m afraid you’re not the only one. In my case Homey goes offline or whatever and everything stops working. I have to reboot Homey to get things working. I also scheduled a daily reboot early in the morning, but still - yesterday to be exact - Homey again went offline!? Could it be that it has something to do with changes or disruptions taking place in the cloud? And I agree, off course this happened to me also being on holiday. That’s the period this really shouldn’t happen. ---
**Author:** ![Arthur\_Gerla](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arthur_gerla/32/13968_2.png) [@Arthur\_Gerla](https://community.homey.app/u/Arthur_Gerla)\ **Post date:** [September 23, 2019, 10:50am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/14 "2019-09-23T10:50:16Z")
Same here. PTP doesn’t always make any difference. Homey will eventually come back online after some time. This leads me to believe it may be a cloud problem. I don’t want to resort to automatic daily or nightly reboots, especially if I’m out of the country, as that would reset variables, security system status, etcetera. ---
**Author:** ![Berni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/berni/32/9528_2.png) [@Berni](https://community.homey.app/u/Berni)\ **Post date:** [September 23, 2019, 11:36am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/15 "2019-09-23T11:36:00Z")
I had the same problem and identified the Hue App was causing that homey was offline twice a day. After I have reported the issue to Athom they brought an update an now Homey is stable without any reboots during the night. If your homey is offline once a day, just deactivate one app after the other and see if homey stay online. Then you are able to find the app which is causing issues. All the best ---
**Author:** ![fkooten](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@fkooten](https://community.homey.app/u/fkooten)\ **Post date:** [May 20, 2020, 7:47am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/16 "2020-05-20T07:47:39Z")
Since I moved tot “another” provider XS4ALL with it’s Fritz router I have had NO offline situation any more. I switched over beginning match. IT is freakingen bit thuis night Homey went offline. ---
**Author:** ![KvM](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kvm/32/6707_2.png) [@KvM](https://community.homey.app/u/KvM)\ **Post date:** [May 20, 2020, 9:27am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/17 "2020-05-20T09:27:37Z")
I also still have this issue. I hope switching to a different provider will solve it for me as well. I’m moving to a new house and new provider in July, fingers crossed. ---
**Author:** ![David\_Zwart](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/david_zwart/32/27477_2.png) [@David\_Zwart](https://community.homey.app/u/David_Zwart)\ **Post date:** [July 16, 2020, 7:04pm UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/18 "2020-07-16T19:04:35Z")
Johan, I can t find the “system”/“restart Homey” card. Where can i find it or do i have to create it in Homeyscript? Thx in advance for your help. ---
**Author:** ![johan\_bendz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_bendz/32/10344_2.png) [@johan\_bendz](https://community.homey.app/u/johan_bendz)\ **Post date:** [July 17, 2020, 8:33am UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/19 "2020-07-17T08:33:13Z")
Hi @David_Zwart. Ah, you will have to enable experimental functions in settings first. ---
**Author:** ![rvdeijk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rvdeijk/32/22542_2.png) [@rvdeijk](https://community.homey.app/u/rvdeijk)\ **Post date:** [November 2, 2020, 5:39pm UTC](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186/20 "2020-11-02T17:39:56Z")
I have the same issue that sometimes Homey mentions it’s offline. But this time I tried to PtP (25 minutes without power and then waited another 20 minutes). But after this time it still mentions its offline. Any suggestions what to do? I got a homey pro early 2019 with 4.2.0 The led ring functions as normal, not a red ring of death. [Next page](https://community.homey.app/t/homey-goes-offline-once-in-a-while/18186.md?page=2)