# Homey goes offline from time to time

**URL:** <https://community.homey.app/t/homey-goes-offline-from-time-to-time/132673>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [March 13, 2025, 2:29pm UTC](https://community.homey.app/t/homey-goes-offline-from-time-to-time/132673 "2025-03-13T14:29:38Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![primozp](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/primozp/32/121441_2.png) [@primozp](https://community.homey.app/u/primozp)\
**Post date:** [March 13, 2025, 2:29pm UTC](https://community.homey.app/t/homey-goes-offline-from-time-to-time/132673/1 "2025-03-13T14:29:38Z")

</div>

Hi!

From time to time MY HomeyPro has a problem connecting to the cloud and because of that it is not accessible. Today is one of those days. ☹

I use LAN cable, mine network works fine otherwise so it is not a problem there.

 ![homey-offline](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/3/b36fd7481454f2455fa24b6cb6f8f059802076bf.png)

Thanks for your help.

---

<div class="post-metadata">

**Author:** ![Ruurd\_van\_der\_Noord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ruurd_van_der_noord/32/71093_2.png) [@Ruurd\_van\_der\_Noord](https://community.homey.app/u/Ruurd_van_der_Noord)\
**Post date:** [March 13, 2025, 5:57pm UTC](https://community.homey.app/t/homey-goes-offline-from-time-to-time/132673/2 "2025-03-13T17:57:52Z")

</div>

welcome to this Forum [primozp](https://community.homey.app/u/primozp)  
to start your investigation about what is causing this, the best you can do is reading your router syslog and then come back here.