# Homey goes offline daily **URL:** \ **Category:** Questions & Help\ **Created:** [August 6, 2025, 8:05am UTC](https://community.homey.app/t/homey-goes-offline-daily/141166 "2025-08-06T08:05:55Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Magnus\_Henriksen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magnus_henriksen/32/121194_2.png) [@Magnus\_Henriksen](https://community.homey.app/u/Magnus_Henriksen)\ **Post date:** [August 6, 2025, 8:05am UTC](https://community.homey.app/t/homey-goes-offline-daily/141166/1 "2025-08-06T08:05:55Z")
Hi, my Homey Pro keeps going offline daily around 08.30 in the morning. It is connected to ethernet. When i check on Homey it has a rotating white light. I restart and then it works as usual. I tried changing adapter & cable. I tried to update Homey, but then it crashes during restart sequence and goes offline, with rotating white light. Tried to update Homey over WiFI with same result, ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 6, 2025, 11:20am UTC](https://community.homey.app/t/homey-goes-offline-daily/141166/2 "2025-08-06T11:20:58Z")
Rotating white means “starting up” [https://support.homey.app/hc/en-us/articles/7257933460764-Understanding-the-LED-Ring-of-Homey-Pro-Early-2023](https://support.homey.app/hc/en-us/articles/7257933460764-Understanding-the-LED-Ring-of-Homey-Pro-Early-2023) Try to update Homey offline, per USB Tool, and choose “Software update” [https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-or-Mac-with-USB](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-or-Mac-with-USB) ---
**Author:** ![Magnus\_Henriksen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magnus_henriksen/32/121194_2.png) [@Magnus\_Henriksen](https://community.homey.app/u/Magnus_Henriksen)\ **Post date:** [August 6, 2025, 12:15pm UTC](https://community.homey.app/t/homey-goes-offline-daily/141166/3 "2025-08-06T12:15:25Z")
Yes, but it has been in that state for a week at most while I was at acation lol. Will try to update with USB 🙂 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 6, 2025, 12:28pm UTC](https://community.homey.app/t/homey-goes-offline-daily/141166/4 "2025-08-06T12:28:32Z")
I know, so it’s def something to report to homey.app/support. Starting up should take a (few) minute(s) ---
**Author:** ![Magnus\_Henriksen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magnus_henriksen/32/121194_2.png) [@Magnus\_Henriksen](https://community.homey.app/u/Magnus_Henriksen)\ **Post date:** [August 6, 2025, 12:53pm UTC](https://community.homey.app/t/homey-goes-offline-daily/141166/5 "2025-08-06T12:53:49Z")
Okay, thanks! Tried update via USB, and now seems t be stuck on verifying ☹ ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [August 6, 2025, 12:55pm UTC](https://community.homey.app/t/homey-goes-offline-daily/141166/6 "2025-08-06T12:55:47Z")
This is beginning to sound like a hardware issue. ---
**Author:** ![Magnus\_Henriksen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magnus_henriksen/32/121194_2.png) [@Magnus\_Henriksen](https://community.homey.app/u/Magnus_Henriksen)\ **Post date:** [August 6, 2025, 1:04pm UTC](https://community.homey.app/t/homey-goes-offline-daily/141166/7 "2025-08-06T13:04:38Z")
Yup. Sent ant message to support, hopefully I can get a new one asap. ---
**Author:** ![Magnus\_Henriksen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magnus_henriksen/32/121194_2.png) [@Magnus\_Henriksen](https://community.homey.app/u/Magnus_Henriksen)\ **Post date:** [August 6, 2025, 1:23pm UTC](https://community.homey.app/t/homey-goes-offline-daily/141166/8 "2025-08-06T13:23:06Z")
SUpport answered and says that the unit is faulty and needs to be replaced. THaks for your help 🙂 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 6, 2025, 1:37pm UTC](https://community.homey.app/t/homey-goes-offline-daily/141166/9 "2025-08-06T13:37:15Z")
I’m also afraid something went south. Trying a few quality USB data cables might help with the USB Tool, but you did already as I understood.