# Homey goes offline after electric shut down
**URL:** https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349
**Category:** Questions & Help
**Created:** [January 31, 2025, 3:28am UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349 "2025-01-31T03:28:56Z")
**Posts on this page:** 17
**Page:** 1
### Author:  [@Kartika\_Sari](https://community.homey.app/u/Kartika_Sari)
#### Post date: [January 31, 2025, 3:28am UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/1 "2025-01-31T03:28:56Z")
Hi,
I can’t find the problem why my homey pro goes offline completely after my electricity shut down for a day. And after my electricity back on line, my Homey pro doesn’t work at all and also I tried to check the app and it said “Cannot connect to Homey Pro”.
I connect homey pro with a new ethernet cable and also I have try to use wifi. Nothing is work. The homey pro ring is also off.
Is there any body have the same problem ? Is it completely dead ?
I start using homey pro since september/October 2024.
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### Author:  [@Asterix](https://community.homey.app/u/Asterix)
#### Post date: [January 31, 2025, 7:09am UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/2 "2025-01-31T07:09:35Z")
Have you also completely unplugged the power cable and after approx.30 seconds plugged in again?
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### Author:  [@SingKT](https://community.homey.app/u/SingKT)
#### Post date: [January 31, 2025, 9:47am UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/3 "2025-01-31T09:47:40Z")
Did you check whether the USB power plug is still working properly?
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### Author:  [@Kartika\_Sari](https://community.homey.app/u/Kartika_Sari)
#### Post date: [January 31, 2025, 1:00pm UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/4 "2025-01-31T13:00:35Z")
yes, everything. the power cable, ethernet cable and i even push the button with push pin underneath the homey pro.
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### Author:  [@Kartika\_Sari](https://community.homey.app/u/Kartika_Sari)
#### Post date: [January 31, 2025, 7:19pm UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/5 "2025-01-31T19:19:37Z")
yes, i did
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### Author:  [@Kartika\_Sari](https://community.homey.app/u/Kartika_Sari)
#### Post date: [January 31, 2025, 7:20pm UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/6 "2025-01-31T19:20:37Z")
Yes I did.
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### Author:  [@Kartika\_Sari](https://community.homey.app/u/Kartika_Sari)
#### Post date: [February 1, 2025, 4:06am UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/7 "2025-02-01T04:06:51Z")
I also tried to get a new ethernet cable and the ethernet connection to homey pro but the result is still not working.
I guess my homey pro got fried. Hmmm, I’m very disappointed.
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### Author:  [@Sharkys](https://community.homey.app/u/Sharkys)
#### Post date: [February 1, 2025, 6:28am UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/8 "2025-02-01T06:28:31Z")
What are the LED colors, when you turn it on?
What was the reasons for power outage, was it scheduled or incident kind of outage?
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### Author:  [@Kartika\_Sari](https://community.homey.app/u/Kartika_Sari)
#### Post date: [February 1, 2025, 3:01pm UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/9 "2025-02-01T15:01:29Z")
no led colors. nothing comes out.
it’s an incident power outage. all my other hubs are fine. I don’t believe this happens with homey pro.
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### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [February 1, 2025, 9:57pm UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/10 "2025-02-01T21:57:52Z")
Did you try to connect with Homey per USB Tool?
> **[Connecting Homey Pro (Early 2023) to a PC or Mac with USB](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-or-Mac-with-USB)**
>
> You can connect Homey Pro (Early 2023) to a PC or Mac to create a local backup, restore it, update the software, and perform a factory reset. Here, we walk you through how it works.
>
> 1. Unplug Home...
If it doesn’t work, contact the seller I’d say.
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### Author:  [@Kartika\_Sari](https://community.homey.app/u/Kartika_Sari)
#### Post date: [February 2, 2025, 1:57am UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/11 "2025-02-02T01:57:37Z")
Hi Homey Support,
I just connected to my mac. And it seems my homey is on but I can’t continue my Homey USB Tool and this is what I got.
And I’d try to move it back to my ethernet cable, my homey pro back to offline.
Please advice
Kartika
> **(attachments)**
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> 
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### Author:  [@Sharkys](https://community.homey.app/u/Sharkys)
#### Post date: [February 2, 2025, 9:14am UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/12 "2025-02-02T09:14:04Z")
> [@Kartika\_Sari](#):
>
> just connected to my mac. And it seems my homey is on but I can’t continue my Homey USB Tool
Which LED color do you get when you connect it ?
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### Author:  [@Kartika\_Sari](https://community.homey.app/u/Kartika_Sari)
#### Post date: [February 2, 2025, 1:53pm UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/13 "2025-02-02T13:53:56Z")
white with light pink
pls see picture
(Attachment IMG\_0414.mp4 is missing)
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### Author:  [@Kartika\_Sari](https://community.homey.app/u/Kartika_Sari)
#### Post date: [February 2, 2025, 2:02pm UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/14 "2025-02-02T14:02:42Z")
white pink
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### Author:  [@Kartika\_Sari](https://community.homey.app/u/Kartika_Sari)
#### Post date: [February 2, 2025, 3:07pm UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/15 "2025-02-02T15:07:47Z")
Hi Homey Support,
Regarding your question for my homey pro case. The color that came out from homey pro after I connected to my mac is white with light pink.
I sent you a video but it seems like your admin rejected it.
So pls find the picture below. I hope that picture explains enough to you.
awaiting your reply
Kartika
> **(attachments)**
>
> 
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### Author:  [@Dijker](https://community.homey.app/u/Dijker)
#### Post date: [February 2, 2025, 3:14pm UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/16 "2025-02-02T15:14:35Z")
> [@Kartika\_Sari](#):
>
> Hi Homey Support,
@Kartika_Sari
Thank you for your post to the Homey Community forum, but it seems that you may need to report this issue to Athom support.
> Please, first have a look at [[Tip] Problems with Homey?](https://community.homey.app/t/35744)
> When you need direct support from Athom please visit [Homey Support](https://support.homey.app) for our new help center.
>
> - It is very important to report all issues you find: [Submit a support request](https://homey.app/support/).
If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request).
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### Author:  [@Sharkys](https://community.homey.app/u/Sharkys)
#### Post date: [February 2, 2025, 4:48pm UTC](https://community.homey.app/t/homey-goes-offline-after-electric-shut-down/129349/17 "2025-02-02T16:48:56Z")
> **[Understanding the LED Ring of Homey Pro (Early 2023)](https://support.homey.app/hc/en-us/articles/7257933460764-Understanding-the-LED-Ring-of-Homey-Pro-Early-2023)**
>
> Next to being stunningly beautiful, the LED Ring of Homey Pro (Early 2023) is also used to visualize what Homey Pro is doing.
>
>
>
>
>
> Spectrum — Homey Pro is working normally, and the screensaver is s...
Have you really connected it following this article?
> **[Connecting Homey Pro (Early 2023) to a PC or Mac with USB](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-or-Mac-with-USB)**
>
> You can connect Homey Pro (Early 2023) to a PC or Mac to create a local backup, restore it, update the software, and perform a factory reset. Here, we walk you through how it works.
>
> 1. Unplug Home...