# Homey gets 'offline': related topics

**URL:** <https://community.homey.app/t/homey-gets-offline-related-topics/101941>\
**Category:** Devices\
**Tags:** homey-pro\
**Created:** [January 22, 2024, 8:50am UTC](https://community.homey.app/t/homey-gets-offline-related-topics/101941 "2024-01-22T08:50:14Z")\
**Posts on this page:** 2\
**Page:** 3

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [March 11, 2024, 1:27pm UTC](https://community.homey.app/t/homey-gets-offline-related-topics/101941/42 "2024-03-11T13:27:39Z")

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Both. It’s a very old bug already.

I doubt the solution from Support will make a difference, but it can’t hurt to perform anyway. It just installs the firmware from scratch. All userdata stays unaltered, but I’d recommend to have a backup at hand, just in case.

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<div class="post-metadata">

**Author:** ![trietsch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/trietsch/32/50507_2.png) [@trietsch](https://community.homey.app/u/trietsch)\
**Post date:** [March 11, 2024, 4:06pm UTC](https://community.homey.app/t/homey-gets-offline-related-topics/101941/43 "2024-03-11T16:06:52Z")

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Thanks Peter, I’ll give it a try

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