# Homey gets disconnected every now and then **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [November 15, 2022, 3:23pm UTC](https://community.homey.app/t/homey-gets-disconnected-every-now-and-then/72198 "2022-11-15T15:23:50Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![onkelperi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/onkelperi/32/19571_2.png) [@onkelperi](https://community.homey.app/u/onkelperi)\ **Post date:** [November 15, 2022, 3:23pm UTC](https://community.homey.app/t/homey-gets-disconnected-every-now-and-then/72198/1 "2022-11-15T15:23:50Z")
Since a couple of weeks, my Homey Pro gets disconneced every now and then. The homey runs for about 24 to 72 hours and out of a sudden, it doesn’t work anymore. No flows are executed, I can even not reach the homey with the homey app (iPhone, iPad) or on the web (my.homey.app). From the log I write into an external syslog server I see, that it brakes at different flows. Means I cannot nare it down to a specific flow or device which would not work propperly. My basic question is, how can I debug it? Does homey write some logs internally which I can access? If I create a Diacnostic Report on the developer tools page, I just get a number. Can I download some logfiles from the homey or the cloud with this number? Edit: Homey Model: Homey Pro (Early 2019) Homey Version: 8.0.8 App-Version: 6.11.7.1003 Memory is occupied at around 30% RAM ussage around 50% (there I saw no App using extensive memory, all looks fine) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 15, 2022, 3:27pm UTC](https://community.homey.app/t/homey-gets-disconnected-every-now-and-then/72198/2 "2022-11-15T15:27:12Z")
Homey is a black box, there are no (accessible) log files. Diagnostics reports get sent to the app developer, but typically don’t contain anything useful (at least in my experience). A common issue with Homey that causes random things to break is a failing power supply. If you’re still using the original one that came with your Homey, replace it with something better. Any decent-brand USB power supply that can provide 2.4A or more should be okay. ---
**Author:** ![onkelperi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/onkelperi/32/19571_2.png) [@onkelperi](https://community.homey.app/u/onkelperi)\ **Post date:** [November 15, 2022, 3:28pm UTC](https://community.homey.app/t/homey-gets-disconnected-every-now-and-then/72198/3 "2022-11-15T15:28:47Z")
Thanks for the quick replay. I’ll give it a chance. **Update** after 4 days “testing”. After exchanging the power supply 4 days ago my Homey never disconnected again. I replaced the original Athom Adapter with an Apple USB power Supply (12W, 5V, 2.4A) as shown in the picture below. ![PowerSupply](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/b/ab3bf52e5ac33c5660ff46aa35e166866c0b2da9.jpeg) ---
**Author:** ![Russell\_Ebbing](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/russell_ebbing/32/79404_2.png) [@Russell\_Ebbing](https://community.homey.app/u/Russell_Ebbing)\ **Post date:** [October 22, 2024, 6:08pm UTC](https://community.homey.app/t/homey-gets-disconnected-every-now-and-then/72198/4 "2024-10-22T18:08:16Z")
I had this issue last month. I could get things reconnected by rebooting the modem or occasionally both the modem and WiFi. Then a few hours or days later it happened again. Since I also lost internet I reasoned this out and decided this had nothing to do with Homey. I called and got the cable company to replace the cable from the house and pole. Homey has been up without interruption for 40 days so far. Problem solved.