# Homey Flow on the web not working? **URL:** \ **Category:** Questions & Help\ **Created:** [December 5, 2019, 7:57am UTC](https://community.homey.app/t/homey-flow-on-the-web-not-working/21930 "2019-12-05T07:57:54Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Pinnacle](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pinnacle/32/6387_2.png) [@Pinnacle](https://community.homey.app/u/Pinnacle)\ **Post date:** [December 5, 2019, 7:57am UTC](https://community.homey.app/t/homey-flow-on-the-web-not-working/21930/1 "2019-12-05T07:57:54Z")
I have not been able to access flow.homey.app for days, is it just me or? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/4/14c6ac4d22dc69a6d8b618bf0cf2215071c60eb6.png) ---
**Author:** ![Neuron44](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/neuron44/32/9492_2.png) [@Neuron44](https://community.homey.app/u/Neuron44)\ **Post date:** [December 5, 2019, 8:02am UTC](https://community.homey.app/t/homey-flow-on-the-web-not-working/21930/2 "2019-12-05T08:02:50Z")
Just checked it. No issues here. Have you tried logging out and back in again? ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [December 5, 2019, 1:26pm UTC](https://community.homey.app/t/homey-flow-on-the-web-not-working/21930/3 "2019-12-05T13:26:42Z")
[https://flow.homey.app/](https://flow.homey.app/) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 5, 2019, 6:27pm UTC](https://community.homey.app/t/homey-flow-on-the-web-not-working/21930/4 "2019-12-05T18:27:12Z")
Are you using Kaspersky antivirus-software? ---
**Author:** ![Pinnacle](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pinnacle/32/6387_2.png) [@Pinnacle](https://community.homey.app/u/Pinnacle)\ **Post date:** [December 6, 2019, 8:12am UTC](https://community.homey.app/t/homey-flow-on-the-web-not-working/21930/5 "2019-12-06T08:12:57Z")
Yes I am, I tried to add the flow URL as a trusted site but that did not work. I had a feeling that it had something to do with my anti-virus-software but I have not yet had the time to investigate more. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 6, 2019, 8:57am UTC](https://community.homey.app/t/homey-flow-on-the-web-not-working/21930/6 "2019-12-06T08:57:23Z")
The error is something that happens on other sites too for people that are using Kaspersky, not sure if they have found a solution for it though (but if you search for “ns.GetCommandSrc” with Google you might be able to find a solution). ---
**Author:** ![Asbjorn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/asbjorn/32/16990_2.png) [@Asbjorn](https://community.homey.app/u/Asbjorn)\ **Post date:** [December 6, 2019, 9:47am UTC](https://community.homey.app/t/homey-flow-on-the-web-not-working/21930/7 "2019-12-06T09:47:56Z")
I’m having a similar problem. When I go to flow.homey.app, I get the error message “502 Bad Gateway”. It happens on all devices (PCs and phone, regardless of network), and I suspect it may be related to the firewall in my router (denying incoming connections). However, when I go to [developer.athom.com](http://developer.athom.com), I can see my Homey and connected z-wave devices. Any thoughts on why Flow doesn’t work, but Developer does? ---
**Author:** ![Nick\_Homey](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nick_homey/32/12248_2.png) [@Nick\_Homey](https://community.homey.app/u/Nick_Homey)\ **Post date:** [December 6, 2019, 10:15am UTC](https://community.homey.app/t/homey-flow-on-the-web-not-working/21930/8 "2019-12-06T10:15:39Z")
I’m having a lot of issues with the homey (and flow.homey.app) as well since the latest (beta) updates. How can I report these kind of issues (officially)? Anyway, IF I can connect to flow.homey.app it’s behavior is very inconsistent, see for example below: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/b/7bf10887d459dd386d91c80b009a0694852132af.jpeg) ---
**Author:** ![Erikb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erikb/32/16812_2.png) [@Erikb](https://community.homey.app/u/Erikb)\ **Post date:** [December 13, 2019, 9:20am UTC](https://community.homey.app/t/homey-flow-on-the-web-not-working/21930/9 "2019-12-13T09:20:41Z")
same here now ☹ ---
**Author:** ![Illoe](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/illoe/32/17200_2.png) [@Illoe](https://community.homey.app/u/Illoe)\ **Post date:** [December 13, 2019, 8:53pm UTC](https://community.homey.app/t/homey-flow-on-the-web-not-working/21930/10 "2019-12-13T20:53:20Z")
I’ve got the same, but I have it in google home as well, while trying to connect Homey. ---
**Author:** ![Asbjorn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/asbjorn/32/16990_2.png) [@Asbjorn](https://community.homey.app/u/Asbjorn)\ **Post date:** [December 20, 2019, 11:14am UTC](https://community.homey.app/t/homey-flow-on-the-web-not-working/21930/11 "2019-12-20T11:14:27Z")
Update: I contacted Athom support with diagnostics data. Based on those data, they suggested I try to put my Homey outside the firewall. I reduced restrictions, including putting the homey in the DMZ, but nothing worked. To eliminate my home network altogether, I did a factory reset and connected the Homey (and my laptop) to my phone’s wifi hotspot, but to no succes; there was still no way I could access flow.homey.app, and connecting with Tibber (my driving force behind investing money and time in this “smart” stuff) failed with the same “502 Bad Gateway” error. Eventually, as I figured it could have something to do with my Athom account, I did another factory reset and registered with a different e-mail address. In addition, I replaced the Norwegian letter “ø” in my first name with an “o” – I had noticed that apps and other stuff asked me to select “Asbjørn’s Homey” (from a dropdown with that one single option), and as computers don’t speak Norwegian by nature (as well as other languages that don’t fit within the ASCII 7-bit character set), I figured it couldn’t hurt to make my name meaningful for computers. And voilà! That was it! With the new account, the verify e-mail link worked at first attempt, and everything else that followed. So now I can create flows on a large screen, and Tibber decides when it is economically smart to turn the heat up and down. My Homey finally feels like a tool for a smarter home. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 20, 2019, 11:23am UTC](https://community.homey.app/t/homey-flow-on-the-web-not-working/21930/12 "2019-12-20T11:23:08Z")
> [@Asbjorn](#): > > And voilà! That was it! Did you tell Athom about this finding? (if not, and when you do, welcome them into the 1990’s, when ASCII character sets were still a thing :P) ---
**Author:** ![Asbjorn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/asbjorn/32/16990_2.png) [@Asbjorn](https://community.homey.app/u/Asbjorn)\ **Post date:** [December 20, 2019, 11:33am UTC](https://community.homey.app/t/homey-flow-on-the-web-not-working/21930/13 "2019-12-20T11:33:23Z")
Yes I did. Forgot to welcome them to the 90s though…