# Homey factory reset fails

**URL:** <https://community.homey.app/t/homey-factory-reset-fails/56969>\
**Category:** Questions & Help\
**Tags:** back-up\
**Created:** [December 21, 2021, 1:54pm UTC](https://community.homey.app/t/homey-factory-reset-fails/56969 "2021-12-21T13:54:58Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [December 21, 2021, 8:28pm UTC](https://community.homey.app/t/homey-factory-reset-fails/56969/4 "2021-12-21T20:28:35Z")

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This should work…

> [@\[Factory Reset\] Why does the "Next" button stay disabled?](https://community.homey.app/t/factory-reset-why-does-the-next-button-stay-disabled/56711/2):
>
> I think using Firefox browser is key

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