# Homey Energy Dongle shipment - April 2025

**URL:** <https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858>\
**Category:** Off-Topic\
**Created:** [April 16, 2025, 9:14pm UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858 "2025-04-16T21:14:36Z")\
**Posts on this page:** 1\
**Showing post:** 79

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**Author:** ![ChefsSlaad](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chefsslaad/32/146960_2.png) [@ChefsSlaad](https://community.homey.app/u/ChefsSlaad)\
**Post date:** [April 10, 2025, 2:26pm UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/79 "2025-04-10T14:26:52Z")

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> [@Peter\_Kawa](#):
>
> Valid point when there was no huge backlog, Marc.  
> But,  
> The response time of Support is over a month now for low prio tickets. Emile acknowledged @

Completely true and another problem we are working hard to solve.

What I intended to say is that I do not think it is wise to share this kind of information on a public forum. I want to avoid a situation where people accidentally share their home address or other sensitive information. That is why I would prefer to use our support form.

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