# Homey Energy Dongle shipment - April 2025 **URL:** \ **Category:** Off-Topic\ **Created:** [April 16, 2025, 9:14pm UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858 "2025-04-16T21:14:36Z")\ **Posts on this page:** 20\ **Page:** 5
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [April 10, 2025, 6:15pm UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/82 "2025-04-10T18:15:30Z")
> [@Patrick\_Dankers](#): > > So WHICH is true??? As mentioned before all pre-orders have already been shipped. I expect that the email you got was an automized email send out because your order was moved from “_processing_” to “_completed_” We had a bug where orders of the Energy Dongle got stuck on “_processing_” since we are using a different shipping method. That bug has now been solved. But I’ll check and circle back, just now pre-orders have already shipped as mentioned before. ---
**Author:** ![Patrick\_Dankers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick_dankers/32/94965_2.png) [@Patrick\_Dankers](https://community.homey.app/u/Patrick_Dankers)\ **Post date:** [April 10, 2025, 7:21pm UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/83 "2025-04-10T19:21:15Z")
As far as I can tell from my end user point of view me the status was Shipped for months. I noted that to Support as well. But it seems you get annoyed by people being annoyed which I totally get … but please see we are commenting on what happens to make your communication better. Nothing more, and really you cant get mad about that we note some issues. But Lets keep it where it is; it should be sent. It should arrive. And communication Will be better in the future. ---
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [April 10, 2025, 7:30pm UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/84 "2025-04-10T19:30:41Z")
> [@Patrick\_Dankers](#): > > but please see we are commenting on what happens to make your communication better. And we hear you! I was just trying to clarify your question, apologies if it came across the wrong way. I just checked, and the email you received was indeed an automated one that was sent out when the order status changed. ---
**Author:** ![Patrick\_Dankers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick_dankers/32/94965_2.png) [@Patrick\_Dankers](https://community.homey.app/u/Patrick_Dankers)\ **Post date:** [April 10, 2025, 7:57pm UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/85 "2025-04-10T19:57:00Z")
Let’s just say things will get better with feedback of what happens in the process from the user’s perspective.And I am sure giving that feedback will indeed make things better in the long run. I have a tough enough skin to hand out and receive feedback so no worries there 🙂 Just keep in mind that planned things, which are clear on your end, might not be on ours due to the scope we see. In this case for example if there was a send confirmation for when the Energy Dongles where actually sent out, without multiple other mails pushing on the it’s available etc etc it all might have been received better. ChefsSlaad noted he would look into this for future things, which is wonderful in itself. I was just ticked of a bit getting another mail which caused more confusion then keeping things clear. But also thanks for confirming! Appreciated 🙂 hope I get it soon so I can join in on the entire reporting etc. ---
**Author:** ![EdNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ednl/32/90603_2.png) [@EdNL](https://community.homey.app/u/EdNL)\ **Post date:** [April 11, 2025, 4:28am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/86 "2025-04-11T04:28:56Z")
This morning my PostNL app is telling me: No Dongle from Homey today 😒 ![IMG_9407](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/b/cb24e6968b7cf5c9eaf545054856603920e3cfec.jpeg) ---
**Author:** ![MichelB91](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michelb91/32/80103_2.png) [@MichelB91](https://community.homey.app/u/MichelB91)\ **Post date:** [April 11, 2025, 6:36am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/87 "2025-04-11T06:36:35Z")
Never a pre-order again😂 ---
**Author:** ![Patrick\_Dankers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick_dankers/32/94965_2.png) [@Patrick\_Dankers](https://community.homey.app/u/Patrick_Dankers)\ **Post date:** [April 11, 2025, 6:46am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/88 "2025-04-11T06:46:10Z")
Ah you are checking if packages are being noted by PostNL i assume. Are 'brievenbus’pakketjes without Track and Trace showing up in that as well? ---
**Author:** ![Gijsbert\_Boor](https://avatars.discourse-cdn.com/v4/letter/g/fbc32d/32.png) [@Gijsbert\_Boor](https://community.homey.app/u/Gijsbert_Boor)\ **Post date:** [April 11, 2025, 8:06am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/89 "2025-04-11T08:06:47Z")
Hi, my PostNL app shows the same message as EdNL and yes it also checks for brievenbuspakketjes for delivery the same or following day… so sending my brievenbuspakketje is taking 7 days now… ---
**Author:** ![EdNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ednl/32/90603_2.png) [@EdNL](https://community.homey.app/u/EdNL)\ **Post date:** [April 11, 2025, 8:12am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/90 "2025-04-11T08:12:29Z")
That is for sure @MichelB91😋 I never do pre-orders either but thought I could do this with Homey. Why did I think this? Because it is a good product and they always come across as honest and sincere. Now I understand that they themselves can’t do much about it but for me this is a last pre-order. They should have sent it better via Track and Trace because this is really going to be a problem. PostNL will not be responsible and how do I get my paid Dongle? ---
**Author:** ![Wim\_Pan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wim_pan/32/13149_2.png) [@Wim\_Pan](https://community.homey.app/u/Wim_Pan)\ **Post date:** [April 11, 2025, 8:21am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/91 "2025-04-11T08:21:10Z")
The same message as EdNL, no dongle. ---
**Author:** ![Wim\_Pan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wim_pan/32/13149_2.png) [@Wim\_Pan](https://community.homey.app/u/Wim_Pan)\ **Post date:** [April 12, 2025, 6:56am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/92 "2025-04-12T06:56:18Z")
Has a dongle already been reported or delivered? ---
**Author:** ![Jacques\_Derks](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jacques_derks/32/12699_2.png) [@Jacques\_Derks](https://community.homey.app/u/Jacques_Derks)\ **Post date:** [April 12, 2025, 7:22am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/93 "2025-04-12T07:22:25Z")
I will call in victim support for you. 😂😂😂😂😂 ---
**Author:** ![EdNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ednl/32/90603_2.png) [@EdNL](https://community.homey.app/u/EdNL)\ **Post date:** [April 12, 2025, 7:38am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/94 "2025-04-12T07:38:39Z")
No, I have no dongle and my PostNL app is telling me there will be no post today 😔 ---
**Author:** ![Gijsbert\_Boor](https://avatars.discourse-cdn.com/v4/letter/g/fbc32d/32.png) [@Gijsbert\_Boor](https://community.homey.app/u/Gijsbert_Boor)\ **Post date:** [April 12, 2025, 8:06am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/95 "2025-04-12T08:06:09Z")
same here, no Dongle yet and no incoming regular mail via PostNL app…☹ ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [April 12, 2025, 8:32am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/96 "2025-04-12T08:32:32Z")
For the Dutch users, just a thought: Can it be that the dongles are not shipped from NL? But e.g. from their production facility/warehouse abroad (China?)? This would add to the delivery time. I did came across a post on Facebook in a Honey Pro group, in which a user reported to have received the dongle: [Homey pro | Facebook](https://www.facebook.com/groups/239366978693681/permalink/557662510197458/)? ---
**Author:** ![Wim\_Pan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wim_pan/32/13149_2.png) [@Wim\_Pan](https://community.homey.app/u/Wim_Pan)\ **Post date:** [April 12, 2025, 9:01am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/97 "2025-04-12T09:01:23Z")
Delivery from abroad is possible, does anyone know where the dongle comes from? ---
**Author:** ![Gijsbert\_Boor](https://avatars.discourse-cdn.com/v4/letter/g/fbc32d/32.png) [@Gijsbert\_Boor](https://community.homey.app/u/Gijsbert_Boor)\ **Post date:** [April 12, 2025, 9:42am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/98 "2025-04-12T09:42:57Z")
indeed! I asked the question in my first message and didn’t get any answers from Homey… next to that I also ordered something at Amazon last week and the package had to come from Spain (to The Netherlands) it took in total 3 working days to deliver… The shipment for the pre-ordered Dongle takes more than 8 days now. An explanation for the Facebook post could be that this person ordered at a retailer (and not via pre-order at Homey)… ---
**Author:** ![ChefsSlaad](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chefsslaad/32/146960_2.png) [@ChefsSlaad](https://community.homey.app/u/ChefsSlaad)\ **Post date:** [April 12, 2025, 10:46am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/99 "2025-04-12T10:46:56Z")
I got some bad news from our shipper late last night. The Energy Dongle boxes that were specifically intended to fit through the mailslot (brievenbuspakketje) was too thick, which caused our entire shipment to be held up at the our Dutch post carrier (PostNL). We have spent yesterday and this morning trying to come up with a solution and we think we have found one that involves repackaging the shipments. We will start implementing this on Monday. I will keep you posted as this develops. There are no two ways about this. I am very upset and angry. I am also extremely sorry that we keep piling bad news on top of bad news. We will find a way to make this right. For now all I can ask for is your patience. ---
**Author:** ![Gijsbert\_Boor](https://avatars.discourse-cdn.com/v4/letter/g/fbc32d/32.png) [@Gijsbert\_Boor](https://community.homey.app/u/Gijsbert_Boor)\ **Post date:** [April 12, 2025, 10:59am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/100 "2025-04-12T10:59:39Z")
Thanks for this update. Pls let us know when the (hopefully) right packages leave your warehouse again and if possible including a Track & Trace code. ---
**Author:** ![ChefsSlaad](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chefsslaad/32/146960_2.png) [@ChefsSlaad](https://community.homey.app/u/ChefsSlaad)\ **Post date:** [April 12, 2025, 11:06am UTC](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/101 "2025-04-12T11:06:11Z")
The original shipping method did not include track and trace unfortunately. I will see if I can add a track and trace code with the new one. [Previous page](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858.md?page=4) [Next page](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858.md?page=6)